www.lowcostglasses.co.uk Reviews 

10,211
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(10,211)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3 fabulous pairs

Great value glasses for both me and my husband and very pleased with them too. I would absolutely recommend using this company again and especially with the offers and discounts compared to high street opticians

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Two pairs of Varifocals

Two pairs of varifocals ordered, arrived well packed, in the time advertised, lots of updates from the company, I took advantage of the 50% off offer, so saved a lot of money, the glasses are well fitting, comfortable and the prescription is perfect. I wasn’t expecting top of the range, but they are great quality.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

I really don’t recommend buying your…

I really don’t recommend buying your glasses here. My first experience was good but now my second time was a nightmare. The glasses didn’t work at all. I have asked for a refund and they sent the refund to PayPal and I didn’t pay by PayPal.
The communication with customer care takes days.
I wasted my money and time.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Options

This site is amazing - Go for an eye test, look at glasses you like / fit, and note the name of the glasses. Once home get the measurements from the eye test website and order the same or similar glasses from here, for a lot less.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Originally bought a emergency pair if…

Originally bought a emergency pair if glasses as usual ones broke and unable to get to local shops.
These turned out to be one of the best pairs i have had. Unfortunately these got destroyed in a freak accident.
As prescription has changed and now need varifocal, a definite indicator of middle age.
Anyway purchase a pair of varifocals for a fraction of cost of local optometrist which are perfect. So good that I have bought a spare pair.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

First time buyer and took advantage of the 50% off discount. I probably would not have risked it without it. Overall, very satisfied with my purchase - delivered within anticipated timescale and of good quality.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with glasses

Highly recommend. Great price, fast delivery. Kept informed of process. I have used Low cost glasses in recent years and never been disappointed with their frames. Easy to use online ordering and being able to try on their website is brilliant

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Express delivery in five days

Ordered on Monday, paid extra for express delivery, glasses arrived on Friday. The prescription seems correct, the glasses are as good as any high street shop. Very impressed for the price I paid. Will use again.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Low Cost Glasses are neither cheap nor…Nasty and NOT Cheap

Low Cost Glasses are neither cheap nor cheerful. They are garbage - as is their service. The varifocals took over a month to arrive and were wavy, like looking through a bottle. They also did not fit the standard included clip-on sunglasses - yet they shipped them. I really advise you go to a decent company - especially if you are ordering complex lenses. Also, their "Low-cost" options, with included lenses suddenly shoot up double or treble the price, when you go to the checkout. LOOK ELSEWHERE, for low cost glasses. Money saving expert usually has a good rundown of options.

February 19, 2025
Unprompted review
Rated 2 out of 5 stars

careful with your prescription!

I ordered intermediate glasses and entered all the information from my prescription but I received reading glasses I don't need because there was no inter add on my prescription. I thought they would calculate the intermediate prescription from the distance and near prescription provided. Would have been nice if they had contacted me before making the glasses and won't give a refund as they blame me for entering the wrong information.

February 12, 2025
Unprompted review

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