Great service from the very start, very helpful and attentive staff and will no doubt be using their services again in the future. Alex Mehmet
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See what reviewers are saying
I've only just joined so I can't really say a great deal but I can say that their website was nice and clear. The lady contacted me promptly via email and whatsapp which is good. Perhaps I should hav... See more
I’ve generally been happy with this service, although I’ve had a few problems with payments, so there could be improvements made to their efficiency. The staff have always been friendly and responsive... See more
Company replied
Great team behind the company which offer a wide range of services ideal for the entrepreneurs who starting up business during the pandemic was really tough knowing LCLB are there gives you that added... See more
Company details
- Virtual Office Rental
- Business Administration Service
- Conference and Meeting Room Service
- Telephone Answering Service
Written by the company
LowCost LetterBox offers one of the most affordable virtual office services in London, perfect for startups, freelancers, and small businesses looking to establish a professional presence while keeping overheads low. Use a central London registered office address or directors’ service address to enhance your business image and maintain privacy. We provide flexible mailbox rental with mail collection or forwarding options to suit your business needs. ✅ Affordable virtual business addresses ✅ Registered office & directors' address services ✅ Mailbox rental with mail forwarding options ✅ Ideal for UK companies looking to cut costs But we don’t stop there — as your business grows, so do our services. We also offer company formation, telephone answering, meeting room hire, coworking space, and low-cost accountancy services, all under one roof. Whether you're launching a new venture or expanding an existing one, we provide the support and flexibility to help you succeed. Join hundreds of businesses already benefiting from our simple, reliable, and budget-friendly solutions. At LowCost LetterBox, we’re committed to making business easier, more professional, and more affordable — helping you focus on what matters most: growing your business.
Contact info
Mortimer Street 95, W1W 7ST, London, United Kingdom
- 0208 786 7200
- info@lowcostletterbox.com
- www.lowcostletterbox.com
4.6
Excellent
200 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from the very start
Great service from the very start, very helpful and attentive staff and will no doubt be using their services again in the future.
Alex Mehmet
December 23, 2025
Unprompted review
A really useful service
A really useful service. Prompt notification of new mail arriving. Staff very helpful. As the name suggests it is a very good price. I would recommend it
November 4, 2025
Unprompted review
Very good customer service and…
Very good customer service and reasonable prices !
October 20, 2025
Unprompted review
Great and efficient service
Great and efficient service. I give LowCost LetterBox my best recommendations.
- Mathew
October 9, 2025
Unprompted review
Super smooth and quick onboarding…
Super smooth and quick onboarding experience, will feed back after a few months of use, but overall very happy so far.
Warmly,
Ksenia
September 26, 2025
Unprompted review
Efficient and excellent service
Efficient and excellent service. I’m very pleased with how effortless the process was to register, and also the communication throughout each stage I was kept up to date. So thank you LowCost LetterBox!
September 3, 2025
Unprompted review
⭐ 1-Star Review
⭐ 1-Star Review
False Advertising, Rude Staff, and Shocking Customer Service – Avoid at All Costs!
I created an account with Lowcostletterbox today and selected their Free Company Formation with Annual Plan, which boldly claims:
“Save £79! From £68.00/month + VAT.”
However, after signing up, I was asked to pay £150 upfront, only to then be told the £68/month rate only applies to the annual subscription. Instead, they demanded £85/month + VAT for monthly billing – which was not clearly disclosed in their advertising.
I would have accepted the clarification had it been handled professionally. Unfortunately, the team I dealt with was incredibly rude, dismissive, and outright impudent. Their so-called “manager” could barely speak English clearly and was brazen and condescending when I raised my concerns about misleading advertising.
This is NOT how you treat customers—especially those trusting you with company formation and sensitive business communication.
False advertising, zero professionalism, and terrible customer service.
Stay away from this company – I genuinely regret wasting my time and money.
July 24, 2025
Unprompted review
Reply from LowCost LetterBox
Dear Ilko,
Thank you for your feedback. We regret that your experience did not meet your expectations, and we’d like to address your concerns clearly and transparently.
Firstly, our Free Company Formation offer with the Annual Plan clearly states the pricing structure: clients opting for monthly payments are charged a different rate (£85/month + VAT), while the advertised “From £68.00/month + VAT” applies strictly to annual subscribers, as stated in our terms and across our website. We are sorry if this distinction was misunderstood.
We take customer service seriously and have reviewed the interaction you described. Our team maintains high standards of professionalism, and we regret that you perceived the conversation as rude. However, your communication with our staff was combative from the outset when we requested standard identity verification documentation – a legal requirement under UK anti-money laundering regulations for all company formation services.
Upon further review, we noted that you are listed as the sole director of Heyelsa Accountancy Limited, a firm that claims to provide full accountancy services to UK businesses. As a professional in the field, we would expect full awareness of basic compliance requirements, including the need for ID verification during company registration. This raises legitimate questions about the intent behind your application and review.
While every customer is entitled to their opinion, we believe this review does not reflect a genuine customer experience but rather appears designed to unfairly damage our reputation. We welcome constructive feedback, but we also stand by our team, our services, and our legal obligations.
If you wish to resolve this matter further, please contact our compliance team directly. Otherwise, we consider this issue closed.
Sincerely,
The LowCost LetterBox Team
I visited the office today to collect a…
I visited the office today to collect a few parcels. Anu was a great help as always. Thank you for providing such a reliable service!
May 30, 2025
Unprompted review
TERRIBLE!!!
TERRIBLE!!!
I asked them for help via Whatsapp, only to be constantly ignored.
I called them, and they knowledge my constant messages via Whatsapp by some Indian woman shouting through the phone, but refused to help over the phone. They said they would reply, but no response.
Then moments later, they call my phone 2984589 times, ignore my messages and refuse to leave a voicemail.
Pricing isnt clear. There are service fees, deposits, unclear instructions. It seems nobody is able to assist with real answers. It's like the owner left his wife in charge and she has no idea what she is doing. THAT is what dealing with this business feels like.
I just wanted information on their services as I have seen reports that HMRC dont allow these addresses from lowcostletterbox. It was a VERY SIMPLE request and it turned into a disaster.
May 14, 2025
Unprompted review
Reply from LowCost LetterBox
Dear Shane,
Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously.
We would like to clarify a few important points:
1. Our services are fully licensed and regulated by HMRC, and the address we provide is perfectly accepted by HMRC and other UK government institutions for business correspondence.
2. According to our WhatsApp records, we responded to your initial inquiry within 11 minutes with a call. However, we received a message stating "stop calling me", which we respected immediately.
3. We assure you that we did not make repeated calls as described — certainly not 2,984,589 times — and no further contact was made in respect of your request.
We are genuinely sorry if our efforts to help caused any frustration. Our aim is always to support prospective clients clearly and professionally. If you’re open to it, we’d be happy to assist you further and clarify anything you found unclear.
Please feel free to reach out to us again at your convenience.
Warm regards, Keeran
Great customer services
I have been a LowCost LetterBox client for about a year and I am very pleased with them. They are prompt to help or resolve any issues when needed via several mode of communication. I highly recommend their services. In addition it is very affordable taking into account what they provide.
May 1, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, Francesca! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Great service and fast respond
April 30, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, Rene! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
I couldn’t be happier with my…
I couldn’t be happier with my experience using Lowcost Letterbox. The entire process was smooth, efficient, and professional from start to finish. Communication was excellent throughout, and the prices were incredibly reasonable. I highly recommend Lowcost Letterbox to anyone looking for reliable service and top-quality products at a great value.
April 18, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, PR! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Reply from LowCost LetterBox
Thank you, Lewis! We're so pleased to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Thoroughly professional services
April 16, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, Akhtar! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Very reliable and efficient service
Very reliable and efficient service, staffed with very polite personnel.
April 2, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, David! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Service
The service provided, especially in terms of notifications and reminders.
April 16, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, Olayinka! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Very happy with service.
March 27, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, AB! We're delighted to hear you're happy with our service. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
Great so far
March 24, 2025
Unprompted review
Reply from LowCost LetterBox
Thank you, Daniel! We're delighted to hear you're happy with our service so far. If there's ever anything we can do to improve, please don’t hesitate to drop us an email. Best regards.
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