Wrong items got delivered, then only half replacewhile were delivered. They claimed it was direct supply and were helpful but ultimately I purchased from them
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See what reviewers are saying
I ordered 2 rads to replace smaller ones for a bit more heat output and these were the only supplier I could find to meet my needs. They were high spec so not cheap but have been very effective, if a... See more
A well designed radiator to replace one that had started to leak between joints. LCPS were the only firm to offer a radiator exactly the same size as my old Aelrad, which made connecting up to existin... See more
Company replied
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask... See more
Company replied
Company details
- Radiator Shop
- Bathroom Supply Store
- Boiler Supplier
- Decoration and Interior Design Store
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 6000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices.
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN, Birmingham
- 0121 508 9981
- info@lowcostplumbingsupplies.co.uk
- www.lowcostplumbingsupplies.co.uk
4.1
Great
929 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived really quick and pleased with…
Arrived really quick and pleased with my item
July 28, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Susan,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with your product. We hope the experience shopping with us, is enough to have you shop with us again in the future.
Best wishes,
Emma
Very good communication
Very good communication. Item was out of stock but I was kept up to date with phone calls and email.
Courier was excellent. Plenty of notifications.
Recommended!
July 16, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Chris,
Thanks for taking the time to leave us a review. I'm sorry that an item was out of stock however we aim to provide the best level of service in keeping you up to date with the order status or offering alternatives, so it's lovely to have your feedback on this.
Your recommendation for our company is greatly received, we look forward to having you shop with us again in the future.
Best wishes,
Emma
Nothing too much trouble
Nothing too much trouble, and so helpful and pleasant.
July 6, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Teresa,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our over all service and communication from our teams. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Excellent service and customer care
Excellent service and customer care, Tanyka was very helpful throughout from placing my order to the delivery day. Highly recommend.
June 28, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Haryton,
Thanks for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, especially from Tanyka. I'll be sure to pass on your kind words.
Your recommendation for our company is greatly received and we look forward to your next purchase!
Best wishes,
Emma
The item I wanted to 8 working days to…
The item I wanted to 8 working days to get to me. Postage was £10 (for next day delivery) despite using Evri. It was a small sink waste which it turned out they didn’t have in stock despite it saying it was in stock. Customer service was good in updating me though
June 4, 2024
Reply from Low Cost Plumbing Supplies
Good afternoon,
Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I'm sorry to hear there was a delay with your order. From looking into this I can see the item purchased was not kept in stock with ourselves and we do rely on our supplier to fulfill the order. This is a product that has high stock levels, but due to an increase in orders sadly this dropped below the usual level meaning there was a delay in getting the goods to you.
I cannot apologise enough for this. We aim to keep our customers informed throughout so we appreciate your comments on this, but understandably our website should have been more accurate to reflect the true availability and for that I am sorry.
We aim to exceed our customers expectations and understand we have failed to do so. We can only hope you choose to shop with us again in the future, so we can give you the high level of service we always aim for.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Drew,
Thanks for taking the time to leave us a review. I'm happy to hear you're pleased with our delivery service and product quality. We aim to deliver all orders in a prompt and safe manner so your feedback really means a lot to us.
Thanks again for our 5-star rating. We hope you continue shopping with us in the future.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Mark,
Thanks for taking the time to leave us a review. I'm happy to hear you're pleased with our delivery service. We aim to deliver all orders in a prompt and safe manner so your feedback really means a lot to us.
We hope you continue shopping with us again in the future.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Peter,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our over all service and communication from our teams. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Dr Farhan Ahmed
Competitive price. Customer service is responsive to the queries.
The only other comment is: for express delivery in 2-4 days, the first day is actually day 2 from the date of order not day 1, which is slightly misleading (and should have been mentioned very clearly and not in small prints).
April 18, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Dr Ahmed,
Thank you for taking the time to leave us a review. I'm very pleased to hear you're happy with our customer service. In regards to the delivery information, I appreciate you bringing this to our attention. This has been passed onto our website development team to be amended. We never aim to mislead customers and we apologise for any inconvenience this may have caused.
Thanks again for our 5-star rating. We hope you continue shopping with us again in the future.
Best wishes,
Emma
First order from company
Order placed. Acknowledged and actioned appropriately. Delivery notification received and delivery was as promised and on time. All good
April 1, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Maureen,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our service, particularly the communication for delivery. We like to provide regular order updates to keep our customers informed, so it's lovely to have your feedback.
Thanks again for our 5-star rating. We hope you continue shopping with us again in the future.
Best wishes,
Emma
Competitive price,easy ordering
Competitive price,easy ordering, delivered on time.
April 12, 2024
Unprompted review
Reply from Low Cost Plumbing Supplies
Good morning,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our pricing and delivery service. We aim to deliver the highest level of service throughout the order process so it's lovely to have your feedback.
Thanks again for our 5-stars. We hope the experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Galina,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our products. We hope the experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Ron,
Thanks for taking the time to leave us a review.
I'm sorry for the delay on your order. Having looked into this I can see we did have to order part of this in from our supplier due to a lower stock level than usual in our warehouse, which did cause a small delay.
I believe we could have done more to kept you informed, but updates from our courier should have been provided once the order was dispatched - please let us know if this was not the case.
I apologise again for the inconvenience of the delay. But I do hope you choose to shop with us again in the future.
Kind regards,
Emma
Reply from Low Cost Plumbing Supplies
Hi Hyunmin,
Thank you for taking the time to leave us a review.
I'm pleased to hear you're happy with the product and found the installation process to be easy. We hope the experience shopping with us is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
It’s 17 days since I placed my order I…
It’s 17 days since I placed my order I contacted you after 12 days to try and cancel it because it was taking so long and you told me You couldn’t cancel it, because it was already on the way and gave me a tracking number so when I tried the tracking number it says it’s waiting for it to be sent to them So on top of not being very helpful, I was also lied to will not use this company again, order number 2000035178
February 20, 2024
Reply from Low Cost Plumbing Supplies
Hi Terence,
I'm sorry to hear you haven't had a positive experience shopping with us.
From looking into this, I can see from our initial email that we did advise of a small delay on your order due to this being ordered in from our supplier. That being said, we do rely on our couriers to provide delivery information such as advising your order has been collected and out for delivery so I cannot apologise enough these notifications were not received.
The day you requested to cancel the order, was the same day this was dispatched from our warehouse unfortunately. However, from looking at the tracking I can see that this still hasn't moved and therefore the goods have not been received. A full refund has been issued and should reach your account within 5-7 working days.
I apologise for the inconvenience this has caused you. I can assure you this isn't the level of service we want to provide and we have let ourselves down. We can only hope you do choose to shop with us in the future so we can give you the higher level of service you deserve.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Andrew,
I'm sorry to hear you have not had a positive experience shopping with us.
Firstly, I'd like to apologise for the wrong image being displayed online. This is our error and we take full responsibility for this. I am so sorry for the time wasted and inconvenience this has caused you and that we were unable to provide the product you require.
I can see that a collection was arranged to provide a full refund and our team will update you shortly on the progress of this. Our website has now been updated so that this does not happen again. I just cannot apologise enough that this wasn't noticed sooner.
I can only hope you do choose to shop with us so we can give you the higher level of service we always aim for.
Best wishes,
Emma
A well designed replacement radiator.
A well designed radiator to replace one that had started to leak between joints. LCPS were the only firm to offer a radiator exactly the same size as my old Aelrad, which made connecting up to existing pipework easy. Very speedily delivered.
January 25, 2024
Reply from Low Cost Plumbing Supplies
Hi Mr Fisher,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service in finding the correct product for you. Our team are on hand to offer advice both pre and post purchase so it's great to have your feedback on this.
Thanks again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Shower tray
Ordered a large stone resin shower tray Good service price & well packaged just as well as the driver who delivered it said it toppled over in the van so obviously not strapped down properly but have to blame delivery firm for that otherwise would have been a 5 star
January 17, 2024
Reply from Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave us a review.
I'm sorry to hear there was an issue with your delivery. We will investigate this further with the courier as our products are palettised and wrapped sufficiently for transit so it's worrying to hear that they were not supported inside the vehicle once they had left us.
Despite the above, I am glad to hear you're happy with our products and service. Thank you for our 4-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Purchase of a shower tray and enclosure
I had problems with the catalog when looking for a specific shower tray but was helped by Jenny Jones
Eventually got the correct tray for my needs
The prices were far better than any other discounted site so would recommend and use again
Big thanks to Jenny Jones very polite and helpful
January 17, 2024
Reply from Low Cost Plumbing Supplies
Hi Mr Wright,
Thanks for taking the time to leave us a review.
We pride ourselves on having a wide range of available products, including shower trays in a number of sizes so i'm pleased to hear we were able to provide the product you needed.
Thank you for your kind words to, Jenny. I've already passed on your feedback to her and her team leader.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Items came very well packaged
Items came very well packaged. They delivered exactly at the time they suggested. Will definitely shop again from Low cost plumbing supplies.
January 27, 2024
Reply from Low Cost Plumbing Supplies
Hi Ismail,
Thanks so much for taking the time to leave us a review.
We pride ourselves on offering a high level of service throughout the order process, so it's great to have your feedback on this and know you're happy with our over all service.
We look forward to your next purchase. Thank you again for our 5-star rating.
Best wishes,
Emma
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