Wrong items got delivered, then only half replacewhile were delivered. They claimed it was direct supply and were helpful but ultimately I purchased from them
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See what reviewers are saying
I ordered 2 rads to replace smaller ones for a bit more heat output and these were the only supplier I could find to meet my needs. They were high spec so not cheap but have been very effective, if a... See more
A well designed radiator to replace one that had started to leak between joints. LCPS were the only firm to offer a radiator exactly the same size as my old Aelrad, which made connecting up to existin... See more
Company replied
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask... See more
Company replied
Company details
- Radiator Shop
- Bathroom Supply Store
- Boiler Supplier
- Decoration and Interior Design Store
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 6000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices.
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN, Birmingham
- 0121 508 9981
- info@lowcostplumbingsupplies.co.uk
- www.lowcostplumbingsupplies.co.uk
4.1
Great
929 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bad communication
after waiting for delivery(11 days) I got in touch to be told there was a problem with the supplier. I asked why they had not informed me and they said they were not aware at the time. I then told them to cancel the order and return my money. 10 minutes later they sent an email to say it would be delivered tomorrow. I phoned again and told them to cancel and return my money
October 19, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi John,
Thank you for taking the time to leave us a review, i'm sorry to hear your experience hasn't been positive.
I've looked into your order and firstly, i'd like to apologise for the lack of communication on our part. The order was due to be delivered direct by our supplier, who usually have good stock levels of all their products. Due to this usual high stock level and not hearing of any issues from the supplier we assumed that the goods would be delivered to you within the timescale specified. This being said, we should have checked on the order sooner and notified you of the delay.
We contacted you again to advise that the order could still be fulfilled in needed but I agree that the incorrect wording was used. I can see the refund has been passed to our accounts team to be processed.
We aim to exceed our customers expectations and understand we have fallen short on this. We appreciate your feelings of disappointment and will use this as a learning curve to be more proactive on updating customers.
We can only hope you do choose to shop with us again in the future.
Best wishes,
Emma
Excellent customer service & very quick…
Excellent customer service & very quick delivery
September 30, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Sarah,
Thank you for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service and delivery timescales. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Kind regards,
Emma
Reply from Low Cost Plumbing Supplies
Hi Paul,
Thanks for taking the time to leave us a review.
I'm glad to hear you're happy with the product received. We hope you continue to shop with us again in the future.
Thanks again for our 5-star rating.
Kind regards,
Emma
Corner Bathroom Cabinet supplied
Corner Bathroom Cabinet supplied. Their Customer Assistance was second to none.
September 5, 2022
Reply from Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave us a review.
I'm very pleased to hear you're happy with the customer service we have provided during your recent order. We hope this experience is enough to have you shop with us again in the future.
We really appreciate your feedback and thank you for leaving us a 5-star review.
Kind regards,
Emma
Great Customer Service
I had to return a purchase due to it being unsuitable The returns process and communication was excellent and I was refunded promptly
September 12, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Janice,
Thank you for taking the time to leave us a review.
I'm sorry to hear the product wasn't suitable, however we aim to make all parts of our service as simple as possible including our returns procedure. It's great to hear your feedback on this as we have recently made changes to the way we do returns, so to know this is now working effectively is brilliant.
Thank you for our 5-star rating. We hope you choose to shop with us again in the future.
Kind regards,
Emma
Shower tray and screen
My experience purchasing from Low Cost Plumbing was very positive, ordered online, delivery was arranged, and arrived on time, products exactly as advertised, very competitively priced, communication was excellent too.
August 24, 2022
Reply from Low Cost Plumbing Supplies
Hi Mark,
Thanks for taking the time to leave us a review.
We're delighted to hear you've had such a good experience shopping with us. We aim to provide a high-level of service throughout, from having an easy to use website, to having orders delivered promptly and safely with a number of updates to keep our customers informed. So, we really appreciate your feedback on this!
Thank you for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Reply from Low Cost Plumbing Supplies
Hi Chris,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices competitive and our delivery service fast.
We hope you continue to shop with us in the future.
Kind regards, Emma
Super quick delivery
Super quick delivery.
New Teka microwave Oven/Grill was easy to install looks so much better than the old Teka one. Worked perfectly
Thanks would recommend Low Cost Plumbing Supplies to anyone 👍👍
July 5, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Mr Dickson,
Thank you for taking the time to leave us a review.
Very pleased to hear you're happy with the product received. Teka is one of our most popular brands for appliances, so it's great to hear your feedback.
Thank you for our 5-star rating. Your recommendation for our company is greatly received.
Best wishes, Emma
Reply from Low Cost Plumbing Supplies
Hi John,
Thank you for taking the time to leave us a review.
I'm very pleased to hear you're happy with the product we provided and the service we offered. We aim to exceed customers expectations throughout the order process, so we're glad to hear your positive feedback.
Thank you for our 5-star rating. We look forward to having you shop with us again in the future.
Kind regards,
Emma
Superb service which is rare these days
I purchased two vertical radiators for my house renovation from Low Cost and from start to finish this has been a superb company to deal with, The delivery was on time as expected and at a the prices were great too. The brackets were missing from one radiator(manufacturer fault, not low cost) and from the day I made a call the back up has been absolutely fantasic with daily updates on replacements. I would recommend this company to anyone for supplies
April 25, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi John,
Thank you for taking the time to leave us a review, we greatly appreciate your feedback.
I'm very glad to hear you had a positive experience shopping with us. I'd like to apologise that the brackets were missing from one of the products purchased. On rare occasions something like this can happen, but how we deal with the situation is how we rate our service so it's great to hear that you are also happy with our efforts to get this resolved for you.
Thank you for our 5-star rating. We hope you consider us for your future purchases.
Kind regards, Emma
Fast and efficient service
April 19, 2022
Reply from Low Cost Plumbing Supplies
Hi Andy,
Thanks for taking the time to leave us a review, we really appreciate it.
I'm very pleased to hear you rate us having a fast and efficient service. We pride ourselves on the service we offer throughout the order process, from having a range of quality and affordable goods to having them delivered in a prompt timescale. Therefore, it's great to hear your feedback.
Thanks for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards,
Emma
Excellent service
Excellent service, in stock, great price, good quality and helpful staff 👍.
April 1, 2022
Reply from Low Cost Plumbing Supplies
Hi Mr Hadley,
Thank you for taking the time to leave us a review.
We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods, to having them delivered in a prompt and safe manner. Therefore, it's really great to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Kind regards, Emma
Ordered shower room suite and paid only…
Ordered shower room suite and paid only to be told no electric shower pick another sent the wrong one twice. Had refund..Then told no shower tray pick another one sent was to big had to alter plans to fit shower tray. Ordered pipe work not in stock had another refund. Ended up buying materials from another company putting the job a week over customer not happy.
March 21, 2022
Reply from Low Cost Plumbing Supplies
Hi Gary,
Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I'm sorry to hear there were a few issues regarding lack of stock with products on your order. We aim to hold as much stock as possible to fulfill orders but due to a high demand we had fallen below our usual levels. I'd also like to apologise for the wrong product being delivered on more than one occasion. This was down to human error and we will ensure the relevant training is provided for all staff so this does not happen again in the future.
We aim to exceed our customers expectations and i understand we have fallen below our usual level of service. We can only hope you provide us with an opportunity in the future to give you the higher level of service we always aim for.
Kind regards, Emma
Great service and fast delivery.
March 21, 2022
Reply from Low Cost Plumbing Supplies
Hi Linda,
We really appreciate you taking the time to leave us a review.
I'm very pleased to hear you're happy with the service provided and our prompt delivery service. We hope your experience was enough to have you shop with us again in the future.
Kind regards,
Emma
Excellent experience
Excellent experience, great communication about my Telford hot water cylinder, it arrived Within a few days. Definitely would use them again.
March 21, 2022
Reply from Low Cost Plumbing Supplies
Hi Chris,
Thank you for taking the time to leave us a review.
I'm very pleased to hear you're happy with the service we provided. We aim to keep our customers as informed as possible as to when their delivery is due, so i'm delighted to see you're happy with this part of our service.
Thank you for our 5-star rating. We look forward to your future purchases.
Kind regards,
Emma
Good products, competitive prices, and great service.e
I chose Low Cost Plumbing for branded products to refurbish my bathroom at competitive prices. Items were delivered on time and well packaged. Communication was good, and they quickly and effectively resolved a small problem with one of the manufacturers.
March 16, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Adrian,
Thank you for taking the time to leave us a review.
I'm delighted to read you've had a positive experience shopping with us. We pride ourselves on offering a high level of experience throughout the order process, from having a range of quality and affordable goods to having them delivered to you in a prompt and safe manner. I'm glad to hear our customer care team acted quickly to get the issue resolved - i'll be sure to pass on your feedback!
Thanks for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards,
Emma
Highly Recommend
A great product selection, all at very competitive prices. Delivery times are great, with all items delivered well in time. The driver was extremely helpful.
March 8, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Paul,
Thank you for taking the time to leave us a review.
We pride ourselves on offering a high level of service throughout our order process. From having a range of quality and affordable goods, to having them delivered in a prompt and safe manner.
Thank you for your kind words to our driver, Ian. I'll be sure to pass on your feedback for him to get the recognition he deserves.
Thank you for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards,
Emma
I am very pleased with items purchased…
I am very pleased with items purchased and the bathroom looks great
March 8, 2022
Reply from Low Cost Plumbing Supplies
Hi Mrs Atkinson.
We really appreciate you taking the time to leave us a review.
I'm very glad to hear you're happy with the products purchased. You've chosen products from some of our most reputable brands known for their quality and we'd love to see the renovation after the bathroom is complete.
Thank you for our 5-star rating. We hope you consider us for your future purchases.
Kind regards,
Emma
Arrived in n time perfect for the job
March 8, 2022
Reply from Low Cost Plumbing Supplies
Hi Tom,
Thank you for taking the time to leave us a review.
It's great to hear you're happy with the products received and the safe and prompt delivery service we offer. We pride ourselves on offering a great level of service throughout the order process so i'm glad to hear your feedback.
Thank you for our 5-star rating. We hope you shop with us again in the future.
Kind regards,
Emma
Excellent customer service
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask for more than for the company to correct that mistake and accepts responsibility. So I give this company 5* for resolving my issues effectively and politely.
February 17, 2022
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Elaine,
We really appreciate you taking the time to leave us a review.
Firstly, i'd like to apologise for the issues regarding the product which had incorrect parts delivered. However, how we rectify this is where we pride ourselves on our service. I'm very glad to hear you're happy with how we handled the situation and that it was resolved quickly.
Thank you for our 5-star rating. We hope you consider shopping with us again in the future and we hope you love your order!
Kind regards,
Emma
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