The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Friendly and professional advice
July 27, 2026
Reply from Lowell
Hello David,
We are so pleased to hear that you received friendly and professional advice. We truly appreciate your kind words and positive feedback!
Kind regards,
Ellie
Absolutely brilliant understood our…
Absolutely brilliant understood our situation and helped us massively!!!!
July 20, 2026
Reply from Lowell
Hello Tommy,
We're so happy to hear you had a positive experience working with us and that we were able to help you. Thank you so much for your kind words!
Kind regards,
Ellie
Very trust worthy and I’m thankful for…
Very trust worthy and I’m thankful for speaking to lowell
July 20, 2026
Reply from Lowell
Hello Natalie,
We're so glad to hear you had such a positive and trustworthy experience with us. We truly appreciate your kind words.
Kind regards,
Ellie
Reply from Lowell
Hello Gabi,
This is fantastic to hear! Thanks for taking the time to share your positive experience.
Kind regards,
Ellie
Excellent customer service all issues…
Excellent customer service all issues dealt with in a very professional way
July 20, 2026
Reply from Lowell
Hello Linda,
We're so glad to hear you had such a positive experience with our customer service. We appreciate your kind words and are happy our team handled everything professionally.
Kind regards,
Ellie
Reply from Lowell
Hello Karen,
We are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Andy,
We are so pleased to hear that you found our team to be friendly and helpful. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Clear advise given in an easy to understand manner
Every one I spoke to was very
helpful .
They sent email confirmation immediately as promised
July 27, 2026
Reply from Lowell
Hello Alan,
We are so pleased to hear that our team was helpful and that you received your confirmation promptly. We appreciate you sharing your positive experience with us!
Kind regards,
Ellie
very easy to follow
Everything was very easy to follow and helpful in arranging a suitable and affordable way forward.
July 20, 2026
Reply from Lowell
Hello Stephen,
We're so pleased to hear that you found the process easy to follow and helpful in arranging an affordable way forward. Thank you for your positive feedback!
Kind regards,
Ellie
Reply from Lowell
Hello Sharon,
We are so pleased to hear that our team was helpful and supportive. Thank you for sharing your positive experience with us.
Kind regards,
Ellie
Reply from Lowell
Hello Lynn,
We appreciate your positive feedback. We are glad to hear that our team was understanding and helpful; thank you for sharing your experience.
Kind regards,
Ellie
Lowell was a bit of a life saver to be…
Lowell was a bit of a life saver to be honest let me work out a payment plan online as to be honest hate doing over the phone, and i was able to pay off what i could afford if wanted to pay off and finally whe i settled the account.
July 27, 2026
Reply from Lowell
Hello Craig,
Thank you for taking the time to tell us about your positive experience. We know that not everyone is comfortable talking on the phone about their money worries, which is why we’re always looking for other ways to help our customers. We appreciate your kind words!
Kind regards,
Ellie
The company was very help and was very…
The company was very help and was very understanding.
July 20, 2026
Reply from Lowell
Hello Susan,
We are so pleased to hear that you found our company helpful and understanding. Thank you for sharing your positive experience with us!
Kind regards,
Ellie
Friendly approach
July 20, 2026
Reply from Lowell
Hello Wendy,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Ellie
New deal acceptable and first payment…
New deal acceptable and first payment made. Thanks phil
July 14, 2026
Reply from Lowell
Hello Philip,
We appreciate you taking the time to share your positive experience. We're glad to hear you found an affordable repayment plan tailored to you. Thanks for leaving a review.
Kind regards,
Ellie
Easy to talk too
Easy to talk too. Very helpful. The only negative is not communicating with the same person all the time.
July 24, 2026
Reply from Lowell
Hello Linda,
We're so glad to hear that you found our team easy to communicate with and very helpful. Thank you for your positive review.
Kind regards,
Ellie
The amount of times i was called was…
The amount of times i was called was unreal , causing me un-due stress. The letters they keep sending as well was not great.
June 24, 2026
Reply from Lowell
Hello Glenn,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
I was very impressed with how polite…
I was very impressed with how polite and understanding the guys that I talk to was and he absolutely resolved my problem so thank you. Well done.
July 24, 2026
Reply from Lowell
Hello Jacqui,
We're so pleased to hear that our team was able to resolve your problem and that you had such a positive experience. We appreciate your kind words and feedback.
Kind regards,
Ellie
Reply from Lowell
Hello Beata,
We appreciate you taking the time to share your positive experience. We're glad to hear that you found working with us so easy.
Kind regards,
Ellie
Reply from Lowell
Hello Robert,
We are so pleased to hear that you had such a positive experience with our customer service agent. We truly appreciate your kind words!
Kind regards,
Ellie
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