Low Energy Supermarket Reviews 

658
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company, frequently highlighting exceptional value and reliable service. Customers consistently praise the detailed website descriptions, highly affordable prices, and prompt shipping times across a wide variety of useful household goods. Buyers note that ordered items arrive securely packaged, match online photos accurately, and perform their intended functions perfectly for home projects. However, some people mentioned experiencing frustrating delivery delays, receiving completely incorrect items, or facing unexpected and troublesome courier issues. A few consumers also noted recurring problems with missing components in their packages alongside entirely unresponsive customer support when seeking assistance.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly, work as described, and... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting divergent experiences. Many consumers... See more

Service

Customers consistently note positive experiences with service, highlighting speedy, reliable, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and affordable costs... See more

Quality

Consumers find quality to be positive and consistently report satisfaction with functional items that arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a shower head that worked on the very simple venturi principle. This company had one at a competitive price . Delivered promptly and well packaged Seems to work well when tested at a low... See more

Rated 5 out of 5 stars

With Winter approaching, it was time to replace some of the perished seals around doors and windows. Found this company on the internet selling a product I have used 10+ years ago - a self adhesive a... See more

Rated 5 out of 5 stars

Ordered a 16”x6” “ Chimney Sweep” via eBay for a 7”x3” rectangular letter box size flue. I thought it was going to be too large but it actually does the job perfectly. Being made of sheep’s wool it ac... See more

Rated 5 out of 5 stars

Item arrived in good time and was exactly as described and exactly what I needed to do the job i.e draft proof the join in the middle of my double front door. I had fitted the fine filliment type prev... See more


Company details

  1. Online Marketplace
  2. Energy Equipment and Solutions
  3. Insulation Materials Store
  4. Lighting Store
  5. Outlet Mall
  6. Solar Energy Equipment Supplier

Information provided by various external sources

Low Energy Supermarket is stocked with LED lights, timer switches, and other energy saving products. Order today to start saving money & energy!


Contact info

4.2

Great

TrustScore 4 out of 5

658 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(658)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

30A mechanical timer switch: good

30A mechanical timer switch - outdoor. Well designed product, working fine to control garden lights. Needed to be outside in the rain - has IP rating. Easy to see the timer settings, easy to change timings. A bit fiddly to wire up.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement transformer

I ordered a replacement transformer for some pond decking lights, followed the appropriate power ratings on the original unit and it saved me buying a whole new set, we shall see how long this lasts but so far I have a great deal of confidence in the product. Thanks

August 2, 2024
Unprompted review
Rated 3 out of 5 stars

Brush Door Draught Excluder - Not So Easy to Fit

Bought a brush type bottom of door draught excluder with cover to conceal fixings.
Product seems quite flimsy.
Difficult to fit as seeing the screw holes is difficult with these being at least partly obscured by the ‘hinged’ cover which conceals these.
I imagined the screw holes might be oblong to allow easy adjustment, but they aren’t.
On the positive side product is reasonably priced because free delivery is included.
Also looks good when fitted.
Not sure I would buy again because of the issues with fitting. If the cover was detachable fitting would be more user friendly.

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

Apparently Effective and _nearly_ a…

Apparently Effective and _nearly_ a great product

I bought a smart high-current switch to control my immersion heater.
Assembly and wiring is slightly disconcerting: the switch basically comes apart into several sub-assemblies. It's cheap construction (but also was low in cost compared to others, so that's fair enough) but with reasonable care it's not too hard to fit.

The most frustrating part was connecting to the SmartLife app: nowhere in the instructions on the switch does it tell you how to put it in to pairing mode. The app tells you to switch it off and on again, but that doesn't work.
By random button-pressing I did find the answer: press and hold the power button for more than 5 seconds. Once that's done everything goes smoothly.
Altogether about 90 minutes to remove the old switch and get this one to the point that I can now heat water again.
Next step is to work out the timer programming in SmartLife and if I can get that sorted the final goal is to link it to the Octopus Agile tariff.

If it hadn't been for the pairing glitch this would be 5 stars.

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality item and customer service

Ordered light sensor switch from eBay. Didn’t perform as a switch in any way just permanently on. Contacted seller to discuss and they said it may take 5 days to work (??). Knew this was nonsense but went along with it. Of course it never worked. By this time, as I explained to seller, I had no way of getting sensor down from height. Asked for refund of £9 for goodwill but they insisted item be returned. Robotic impersonal service - “if you don’t return the unit we will assume it is working”. Not how to run a ‘family business’. Won’t use again.

June 18, 2024
Unprompted review
Low Energy Supermarket logo

Reply from Low Energy Supermarket

Item purchased was a photocell timer which needs time to learn daylight hours as it has an internal processor. If the item is faulty as claimed then we will need to return it to manufacturer.

Rated 5 out of 5 stars

Stormguard Replacement Rubber UPVC…

Stormguard Replacement Rubber UPVC window & door seal
We bought the seal last year - great shopping experience, fast delivery, no issues. Good repair job using the seal on my front door.... We have just bought a new house & the door seals need replacing so obviously the first choice was Low Energy Supermarket for a second order
Again fast delivery, no concerns.
I would recommend them & the product

June 26, 2024
Unprompted review
Rated 2 out of 5 stars

stormguard strip ok - CS not the best

orders some stormguard weather sealer for round a door - came in good time - thats the positive bit - the rest not so good - 5 strips of flexible plastic wrapped in one layer of corrugated cardboard - anything but rigid - evri managed to bend them - not a disaster but some damage to strips - ends of rolled packaging covered with tape - no bubble wrap or other protection so bits sticking out and damaged - nagain not a disaster as the pieces needed cutting to length but more care would have cost nothing - the cut ends looked as though they had been chewed - if they were cut then a new saw would be a good idea

all that reported to the supplier who in truth seemed not to care - they thought the packing ok and it was not their problem that evri had bent the item and certainly not their problem that the cutting was rubbish - thats how they got them so tough

also i was offered a 5% discount - told my basket had been adjusted so it would show - still waiting - when i raised it again not their problem - so never got it

in short - the product is good when its fitted and cheaper than most other suppliers but CS is poor at best - it was all too much trouble to get involved

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

What's not to like!!!

The shower head was as described. It was a direct replacement for the one I took down. The head has five different settings which are so simple to activate. All in all a very good showering experience was had. This is the second item I have purchased from this vendor and I must say I have not been disappointed in any way with their products and service. Would use them again.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Rapid service, and quality item

The units were ordered Wed eve ... and arrived Friday morn! The 50W floods, (with multiple LED rather than just one central COB) is very bright. No idea how it was put together as the heatsink and front bezel are all one cast component! Will be converting them to video lighting

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

PIR sensor light switch

The PIR light switch arrived promptly and works well. I have had no need to try their customer service, but I'm impressed with the value for money any fast delivery.

May 23, 2024
Unprompted review

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