LSH Auto UK Reviews 

One of the worse branches I’ve been to. Unfortunately the lowest to me. Misquoted the work which ended up costing me twice the price. Dropped of the car at 7am and asked for them to be finished with before 4pm as my husband needs to take it to work. Didn’t call tell 4.45pm. They never ring you back. You have to chase them. Even though there’s plenty of staff you will be waiting around ages for someone to deal with you in reception. So poorly run. Bad management.

I found a BYD Seal Excellence at LSH Stockport on auto trader and called to ask about it. I spoke with the sale girl multiple times and told her that I had already organised the financing and we arranged for myself to visit the dealership at 2.00 pm the following day for me to purchase the car and sign off the paperwork.

I had sold my original car so there was no part-exchange and I had all the paperwork with me from the finance company plus £24,000 in cash sitting in my bank to transfer to LSH and the finance arranged for the rest of the value.

I had arranged with the finance company that they would have been able to pay LSH on the day while I was present.

I called the sale girl at 10.am to say that I would be a bit late and she said "no problem and look forward to seeing you".

At 10.20 I had a phone call from a very arrogant man who told me that the car HAD BEEN SOLD THAT MORNING !!

As everyone who reads this review will be asking "how the hell could they do this to someone", the even worse fact that is evident from this, is that LSH do not give a sh*t about customers or potential customers as long as they get a sale.

I have reported what happened to BYD UK and they have promised a full investigation with the lady saying that this is one of the most disgusting things she had heard from all UK BYD dealerships and that she had raised it to the UK management.

If you want a BYD, avoid LSH Stockport.

The guy who called is also transphobic, due to how he addressed me, so if you are LGBTQ+, very much so avoid this dealership.

Paid £1000 deposit in anticipation of buying a mercedes, I was told it would be refunded if I did not proceed. There was a degree of pressure applied to secure the deposit, the sale did not proceed due to what appeared to be a paint issue on mercedes black bonnets (only apparent when the car had been cleaned, subsequently I checked and this appears to be an ongoing issue reported on line).
Despite assurances my deposit has still not been returned.
BEWARE OF PAYING A DEPOSIT TO LSH AUTOS

Bought a Mercedes CLA 220d Premium Plus on the 29th of September and got it delivered to Belfast. I was assured that the car was in perfect condition and needed nothing as it was only seven months old. On taking the car to a reputable garage for a winter check, they have told me it will need new tyres in a few hundred miles. When I emailed the guy who bought the car, from surprise, surprise, he did not bother contacting me back. Typical car dealers: once you have parted with your money, they do not want to know. I am very disappointed to say the least.

Just want to connect the Mercedes app, one week later with multiple fobbing off from the shockingly rude staff and its still not connected. Avoid this place and choose an alternative dealership, they don't value your custom here.

I have now made seven attempts to get a price to change the chrome side trims on my Mercedes CLA to the gloss black ones. I have tried in person, on the phone, by email and twice with the contact us service, not one single reply, how can you just ignore your customers? Someone must be getting these and just binning them, how does the management team let this happen?

We bought our first Mercedes from LSH Birmingham, and for us the young man who dealt with us was very professional and efficient (Vitaliy) it was a very pleasurable experience. would definitely go back there if I wanted another merc. and they serve the best cappucinos, better than Starbucks or Costa. We felt very looked after

I waited 13 months for a car I’d saved up for, with barely any updates and no clear explanation of what was wrong with it. The whole process was a mess from start to finish.
They acted like loaning me a car was a favour, despite the fact I was left without my own vehicle for over a year. They made me wait over a year.
The loan cars were filthy, no proper handover checks were done, and when I returned them, they inspected the vehicles and said nothing, yet after a month they mention damage? Too late.
I had to chase them for my refund, interrupt my holiday to collect my new car, and even had my privacy breached when they tracked the loan car despite me arranging a return time.
I asked for my dash cam back during the final handover, it’s been a month and I’ve been ignored.
I’ve kept a detailed diary of every call, message, delay, and excuse. This isn’t just poor service, it’s incompetence.
Their Trustpilot rating of 2.1 speaks for itself. Had I seen it earlier, I would’ve stayed well clear. LSH Auto’s partnership with Mercedes-Benz is damaging the brand.
I’ll be escalating this to regulatory bodies, seeking legal advice, and sharing my experience publicly. People deserve to know how they treat customers.

Unfortunately I had a issue with my vehicle post a previous service. The dealership were not empathetic and I had a extremely long wait to get the subsequent issue fixed

Chee from Whitefield - Chee has been nothing less than completely wonderful in dealing with the renewal of my lease car.
He has certainly “gone the extra mile” for me when I experienced lots of difficulty in progressing some of the paperwork.
You should regard Chee as one of your biggest assets - he has been an absolute joy to deal with and I could not have completed my transaction without his invaluable help and guidance. I wish him well in everything he does..

This is my second used Mercedes car I have purchased from LSH Mercedes Stockpot, 10 out 10 fantastic service and support from Philip Bertenshaw in sales.

Actually struggled to give one star
Phoned every day for a week starting on 28th July to check availability of two parts, continually told parts dept would call me back & took my number
On 1st August called again to speak to Dealer Principal or a manager & once again told they would call me back
17th August today so must be extremely busy
This has happened on several occasions with both service & parts
So are we all wrong who desperately try to use this dealership or is the most we can expect the usual corporate response stating management will be made aware & contact again if we would like to discuss further
So now the 20th August & not even the courtesy of a response
Hopefully a pointer for any potential new customers

Most employees were kids which just screams exploitative employer. No one seemed to know which direction they were heading in. Logbook sent off for with wrong name details in, damage on vehicle not disclosed, after-sales service non-existent, and to top it all off - breach of Data Protection Laws in adding my contact details into a marketing list for competitions that I did not provide any consent for. An absolute dive of an organisation, you'd be better buying a car off autotrader.

Never buy car from Mercedes. Really bad experience and unhappy. Bought car before that asked for specs never still received. Handover in rush not explained about car only said my sales person we are very busy today.
Spoke to manger said will sort out. Give few days. Waited so long and I called manger said I can’t help anymore. Full of lie and what kind of manger is that. Not trying to help and full of lie and made wait and nothing been done. Will never buy Mercedes BMW is best atleast looks after customers. Mercedes Birmingham LSH
Manger Peter Woodford and sales person shane.

Shockingly awful service and sorry to confirm all the other dreadful reviews.
Poor communication, don't do what they say they'll do, and talk platitudes. My car was booked in Tuesday for attention, heard nothing, chased on Wednesday afternoon to be told they'd been too busy to look at it. It'd have been nice if they'd communicated that without my needing to chase. From there, it gets worse and worse - they tried telling me it needed pads and discs, which I told them initially had already been changed TWICE, and four days later, they now cannot look at it until next week.
My recommendation - find somewhere else to service your Mercedes.

Was misled that a van had MOT and it didnt therefore not roadworthy - poor service - sold warranty product - agreed items covered under warranty and still waiting for refund - even complained to customer complaints who have not dealt with !!

I've been today service my car. Very poor service . Customer service person told me wait here we bring coffee but waiting 15 minutes no coffee last 6 months ago same problem . Service very poor all the worker show they working busy but all worker talking and chilling. Bad experience

I bought a car from lsh auto in February a Mercedes gle 2024 we were in a rush the day we were picking it up and Rick had assured us it would be ready, it wasn’t when we went to view the car it was already switched on and no warnings on the dash so we were happy!come the next day I notice a few warnings popping up when I start the vehicle but I assumed they had switched some safety features off as he had said the manager was driving the car for the last few months so I can’t figure out how to stop the warnings I waited until I was doing the first service on it and ask the garage to turn all safety features back on and they told me they couldn’t that something was wrong! they checked it out and turns out the drivers airbag is faulty and told me not to drive the car until it was fixed they had to order the part so I can’t drive my car and have to get the all clear from my Mercedes garage I just think this is such an awful thing to do to people and would recommend being very cautious if you are thinking of buying from this garage!

I’m here to echo the reviews from many about Mercedes of Stockport. Shockingly bad at almost every stage of the sale and even worse trying to get any sense out of them when problems with my car arose. Phone calls not returned, emails not answered. They just don’t care, that much is obvious.
AVOID, AVOID, AVOID.

Shocking. Shocking. Shocking. I was lied to by Maisie Griffiths (Aftersales Executive) and her boss Ashley Palmer (Aftersales Manager). I had to escalate this to the Managing Director of the group - Vaughan Blackman - after the Dealer Principal - Mark Hickman - along with his above mentioned staff - completely and wilfully ignored me. Vaughan Blackman got that sorted. But could not stop them lying to me. Avoid at all costs.