Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The company doesn't send a notice letting you know your renewal will be happening and your credit card will be charged $120 or a receipt once it happens. The only way to realize a program you haven't... See more
Can't even begin designing anything. The tab crashes every single time I try to use it. Whether it's because it's loading in too many assets or some other reason I'm not sure; but, it's hard to try ou... See more
Appalling - tried to cancel on numerous occasions and for the ‘cancel account’ button to be anywhere in sight. I go into card details and they’re not there (I deleted them last year after their automa... See more
Company details
Information provided by various external sources
Lucidpress is a brand templating platform that empowers anyone to easily create on-brand content. With easy design, robust brand controls, and customizable templates that lock down critical brand elements, you’ll scale content creation without ever seeing a stretched logo or off-brand color again.
Contact info
10355 S Jordan Gateway #300, 84095, South Jordan, UT, United States
- support@lucidpress.com
- www.lucidpress.com
1.7
Bad
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really enjoy the ease of use and the results have always been stunning.
Always confident that I can use Lucidpress for those quick , no hassle band posters that are eye catching and different. I appreciate that Lucid press keeps the files on hand for easy, safe and immediate recall but I would like the option to buy the software rather than pay for it each year. This is because I only use the service two or three times a year which in that sense makes it an expensive programme for my particular use. Apart from that I really enjoy the ease of use and the results have always been stunning.
April 12, 2018
Unprompted review
Reply from Lucidpress
Hi Gary, thanks for the great review! It's great to hear that Lucidpress is giving you stunning results on your band posters. Although we currently don't have the option to buy the software outright, some of our customers who only use Lucidpress for limited occasions choose to purchase flexible monthly licenses so that they save money over the annual license. Give it a shot if that makes sense for your situation!
Good easy to use software.
Good easy to use software.
Brilliant stuff
Only negative is paying monthly if you don’t use it that often.
April 12, 2018
Unprompted review
Love the designs and flexibility!
April 12, 2018
Unprompted review
I was looking for a site like this for…
I was looking for a site like this for my business and this is perfect and at the right price! Love it and they help you when you need it.
April 12, 2018
Unprompted review
Reply from Lucidpress
Ingrid, thanks for the wonderful review. I'm glad you were able to find us! We are constantly looking for new ways to find people just like you. I'd love to hear more about how you found us and how Lucidpress is perfect for your business. Send me an email at tonymickelsen@lucidpress.com if you are interested in chatting.
Awesome tool!
April 12, 2018
Unprompted review
irritations
paste control v is lame.
need better way to sort/segment photos
having trouble printing PDFs true to size e.g. labels won't line up to template
images moved temporarily off page to side disappear
April 12, 2018
Unprompted review
Reply from Lucidpress
Hi Kerry, we appreciate you for taking the time to write us a review! I don't blame you at all for your irritation with some of these features. Many of these you mentioned have been voiced by others and are being addressed by our product team. But just in case, please feel free to pass along your specific feature/improvement requests directly to our product team using this link: https://docs.google.com/forms/d/e/1FAIpQLSc95TUB9GSjkz2TLik00ZHvZRZdG82Fnq-6Ynhevo1Hgyt3gg/viewform . We welcome any and all suggestions from our customers.
LucidPress is very straightforward to…
LucidPress is very straightforward to use, with a short learning curve and lots of flexibility. Our photography club has gone through several products, and this product allows me to quickly assemble and send our monthly newsletters, including images and updated headings.
April 12, 2018
Unprompted review
User Friendly
User friendly. Always improving. Terrific finished product. I have used Adobe products. They are impossible. This is a dream.
April 12, 2018
Unprompted review
I have found it easy to use and very…
I have found it easy to use and very helpful. I'll just never leave a project open too long without saving - hard lesson learned!
April 11, 2018
Unprompted review
Lucidpress is an easy-to-use publisher…
Lucidpress is an easy-to-use publisher app that offers flexibility, creativity and the security of having our files stored in a safe place. It might be a challenge for those with no graphics experience but is great for designers who need to do a quick flyer or newsletter.
April 11, 2018
Unprompted review
It is a wonderful product
I manage our football club communications and have found that while initially using Lucidpress for our game day programs it is now used for most of our graphics requirements.
It is an outstanding platform and allows easy access, exporting, sharing and most importantly collaboration.
It's a wonderful product.
April 11, 2018
Unprompted review
Honestly i believe that Lucidpress is…
Honestly i believe that Lucidpress is the best thing created because it really helped me with my Girl Scout Silver Award
April 11, 2018
Unprompted review
Tech support not helpful
I’ve experienced a couple of technical glitches. Tech support haven’t been able to solve either of the problems. The outcome is something along the lines of “there’s no issue on our end so it must be you...or your internet...or the image you’re using.” It’s not.
April 11, 2018
Unprompted review
Reply from Lucidpress
Hi Tara, thank you for leaving a review. I'm very sorry that our tech support team has not been able to solve the issues you are seeing. If you want to discuss this further, don't hesitate to send me an email: tonymickelsen@lucidpress.com
Excellent!
Fantastic, user friendly software. Perfect for all the things I want accomplish.
April 11, 2018
Unprompted review
I use this to e-mail monthly…
I use this to e-mail monthly newsletters...It is easy to make the newsletters but a huge pain to get them out and share..
April 11, 2018
Unprompted review
Reply from Lucidpress
Hello Sharon, thanks for the insightful feedback. We are so happy to hear that it is easy for you to make newsletters! Our engineering and product teams are aware of the limitations with publishing to email and have plans to improve those features. Please let us know if there is anything else to improve our product!
Started off great then did the free…
Started off great then did the free trial, needed a 4 page document. When I went back to free I lost all my data space. Stung. Not cool
April 11, 2018
Unprompted review
Reply from Lucidpress
Hi Britt, thank you for taking the time to leave us a review. I understand your frustration with the reduction in available data space when your free trial ended. Many of our customers love our month-to-month basic package when they need unlimited file storage. If there is anything we can do to help, please reach out to our customer support team at this link: https://lucidpress.zendesk.com/hc/en-us/articles/115000236403-Contact-Support
Easy to use
Easy to use, very user friendly. Began as free user and after a while the tool became so essential at work we just HAD to buy an annual plan!
April 11, 2018
Unprompted review
so far its been an amazing way to…
so far its been an amazing way to produce a digital magazine and get it to my readers
April 11, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.