I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
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See what reviewers are saying
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
Company replied
Company details
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.2
Great
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Speed in payouts
April 3, 2026
Reply from Lucky Red Casino
Thank you for sharing your experience with us.
The inquiries that I make
The inquiries that I make, I have been very satisfied with the friendly courteous customer service staff. , every representative that I speak to have great interpersonal skill.
I have never had a problem with any of your representatives when I call II can see that they were trained in a very professional way.
If I could, I would give all the staff a very, very satisfied status as a player at Lucky Red
Thank you for including me in the survey
April 1, 2026
Reply from Lucky Red Casino
Thank you for kind words and sharing your experience with us. I’m glad to see you our customer support team have been able to assist you whenever needed.
Used to keep me playing for hours
Used to keep me playing for hours. Now it just takes and takes. Progressives are very very hard to get. Just isn’t as fun anymore.
April 2, 2026
Reply from Lucky Red Casino
Thank you for your feedback! Wins can come at any time and it only takes one session to turn things around. We hope to see you around the casino again soon!
Their Customer Service is beyond great
Their Customer Service is beyond great! Can always speak with someone personally if I don't want to chat.
April 2, 2026
Reply from Lucky Red Casino
Thank you for your kind words. Yes our customer support team are real humans, so you can call anytime and have conversation if you prefer having a human interaction.
PAYOUTS WITHOUT HASSLE
Everyone that I've talked to there has been so helpful. When you win you get your money without any hassle. Everything goes smoothly.
April 2, 2026
Reply from Lucky Red Casino
We aim to process withdrawals as quickly and smoothly as possible, and we appreciate you taking the time to share your experience.
It takes forever to get a bonus.
It takes forever to get a bonus.
Payoff are small
I do enjoy a couple of games only. The other ones not really interesting. I have played them.
April 2, 2026
Reply from Lucky Red Casino
Thank you for sharing your experience and I’m glad to see you have a couple of games that you enjoy to play. We do have a new game released every month which you can add to your collection of fun.
Have been able to experience a cash out…
Have been able to experience a cash out just starting. Hoping it continues I enjoy the games on here
March 25, 2026
Reply from Lucky Red Casino
We're glad to see you enjoy our games, thank you for sharing your experience with us!
Customer support is great and love this…
Customer support is great and love this site very easy to redeem winnings. Different platforms on crypto accepted. The only trusted site I would recommend.
March 12, 2026
Reply from Lucky Red Casino
I'm pleased to see your love for our site and customer support team. It's really means a lot that are we are the only trusted site you recommend. We value your time and loyalty to us.
While I enjoy playing
While I enjoy playing! I’d like to see easier ways to withdraw winnings
April 1, 2026
Reply from Lucky Red Casino
We're glad to see you enjoy your time with us. If you’d like more information on our withdrawal methods or need help with withdrawing your winnings, our support team is available 24/7 and happy to help.
I was skeptical of this site
I was skeptical of this site, but I was wrong,
Good site and thanks for my winnings!!
March 31, 2026
Reply from Lucky Red Casino
I'm glad you gave us a chance, thank you for sharing your experience with us.
Reply from Lucky Red Casino
All game outcomes are random, but we appreciate that this doesn’t make it any less disappointing.
If you’d like, please reach out to our support team so we can review your account and see how best we can assist you.
I enjoy playing here!
I enjoy playing here. Would like to see a few more "Loose" games. Feel so tight at times. Otherwise I am a fan and will continue to play. Customer service is easy to work with.
April 2, 2026
Reply from Lucky Red Casino
Thank you for your feedback! Our Support Team are on hand 24/7 to provide expert assistance should you need it and they can also suggest games to try too!
It is fun to win
I enjoy playing but winning is far and few between if I could win enough to just keep playing that would be great. I am thankful that the payouts are quick.
April 2, 2026
Reply from Lucky Red Casino
We're pleased to hear you're enjoying your play here and quick payouts too! It can only take one session to find your next win and you're always welcome to contact our Customer Support Team for assistance should you need it!
Fast payout, friendly staff
I like the fact that bitcoin withdrawals are fairly quick, most of the time the support staff are friendly and helpful.
March 2, 2026
Reply from Lucky Red Casino
It's great to hear you've been enjoying fast payouts and positive experiences with our Support Team! They're available 24/7 to provide expert assistance should you need it!
Reply from Lucky Red Casino
Thank you for your feedback! Our Customer Support Team are available 24/7 to help with all queries and you're always welcome to drop in!
Best online casino
Timely payouts, great customer service, variety of games with frequent updates.
April 1, 2026
Reply from Lucky Red Casino
Thank you for sharing your experience, It's great to see you're having a great time with us.
I wish I could win when I play again…
I wish I could win when I play again but so far everything is ok no changes
April 2, 2026
Reply from Lucky Red Casino
We appreciate your feedback! It's great to hear you've been having positive experiences within your play and we hope to see you around the casino again soon!
Reply from Lucky Red Casino
I’m sorry to see you’ve not had the best of play in over a year.
While outcomes can vary, we’d be happy to take a closer look at your account and review this with you. Our support team is available 24/7 and ready to assist with any questions or concerns.
Reply from Lucky Red Casino
Thanks so much for your feedback! We always love to hear our players are seeing wins and we're pleased to see you're enjoying the games too. We regularly release brand new games so keep an eye out for these and enjoy!
Pretty decent casino
Pretty decent casino. Takes a while to get paid the first time but smooth after that.
April 2, 2026
Reply from Lucky Red Casino
We appreciate your patience during the verification process, it’s an important step to ensure account security and safe deposits/withdrawals. If you ever need assistance, our support team is always happy to help.
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