Lucky Whale Casino Reviews 

33
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

25 July, they confirmed the balance in my account and asked for my wallet address for the refund. After my response to them, they went cold and I've not heard from them after multiple emails. I have a... See more

Rated 5 out of 5 stars

Just had my biggest online win ever playing here—$5,600 on a progressive slot! I was literally shaking when I hit the jackpot. Cashed out, and the money was in my account within 48 hours. If you’re lo... See more

Rated 1 out of 5 stars

So in response to your reply I turned 400 dollars to 6.7k hardly 100x win also the withdrawal request was well over 12 hours and after reading reviews I just have it up as a bad job me and my wife fro... See more

Company replied

Rated 1 out of 5 stars

Don't deposit on that casino, nothing Works. Slots don't work and you can't withdraw 🤣😅 customer service told me it will be down for at least another week. Can't give me a refund because... It's not... See more

Company replied

Company details

  1. Casino

Written by the company

The Premier Online Crypto Casino


Contact info

You should know

1.7

Bad

TrustScore 1.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(33)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT GIVE THEM YOUR MONEY

25 July, they confirmed the balance in my account and asked for my wallet address for the refund. After my response to them, they went cold and I've not heard from them after multiple emails. I have all the evidence of how crocked they are. DO NOT GIVE THEM YOUR MONEY

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

What kind of f...

What kind of f.... are they still leaving positive reviews here!!!?? Apparently the last ones......this pseudo-casino deceived a bunch of people and just disappeared from the Internet!!!!!

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Played a lot there ,then thay had some…

Played a lot there ,then thay had some issues that never really got resulved ,now the website is down for more then two weeks.
Now i had a large wining that NEVER been payed (yet).
They owe me 61 Solana which was about 13K$ since then i conatcted there support they promised me it will be resulved soon but notting yet !!!
I am devistated from this.
latly they are not replaying my emails as well...i fear for the worst !!!

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

leaky casinovery long license update

leaky casino, license update is taking a very long time, all the reviews are rigged, someone wrote a couple of days ago that the casino is cool, normal, I can't say anything good about it, since this casino hasn't been working for more than 2 weeks, I put some money in there 2 weeks ago, played a little, and that's it. And now it's waiting to change some kind of license, it's not clear what kind of casino this is, it's not clear what kind of reviews these are, in general, don't fall for the positive reviews

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers closed

The casino has closed and offers to apply for withdrawals by e-mail. I wrote to them on July 16 and there has been no reply for more than two weeks! Please help get my money back.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Website down, no replies to emails either. Yet, some positive reviews keep coming on here? Not suspicions at all. :))) I guess it's time to say goodbye to our money, guys.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam bookie not working, funds robbed

Since their website is down they're offering to process withdrawals by sending an email but the issue is that there's no response.

Update 16/07: Website still doesn't work and I haven't received any answer from them regarding my withdrawal after several mails.

Update 21/07: This scam website is still down and apparently have robbed me.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

The actual game play experience I’ve…

The actual game play experience I’ve had thus far is great but between the website being down 3 days for maintenance, then coming back online but not being able to play anything and withdraw anything making it extremely annoying and disrespectful that it keeps being advertised as functioning with all your promotions and X posts is very strange but not one comment mentioning the dysfunctional problems of the site…

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Lack of communication, not very trustful

I was kicked out from the site right in the middle of game. Not very satisfied with the way how they communicate that site is Down. Although they have solid cashback program, i cannot claim it, asi site was Down. Also they moved money from wallet to... Somewhere, without notice

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Don't deposit on that casino

Don't deposit on that casino, nothing Works. Slots don't work and you can't withdraw 🤣😅 customer service told me it will be down for at least another week. Can't give me a refund because... It's not working. Maintenance for a week? 😂😅

July 9, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Hello,
Our website is currently undergoing maintenance. We apologize for any inconvenience this may cause. Refunds will be processed promptly once we are fully operational again, which we expect to be at the beginning of next week.
Thank you for your understanding.

Regards,
Lucky Whale Casino

Rated 1 out of 5 stars

Warning – Avoid at all costs

Avoid this platform at all costs. They do not allow you to withdraw your winnings. The positive reviews appear to be fake, so it’s highly recommended to read through the negative experiences before considering registration. Stay away for your own safety.

June 1, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

We would like to inform you that KYC requests are extremely rare. However, we have systems in place to detect potential bonus abuse or other unauthorized sportsbook activities. In such instances, we may request KYC verification to ensure compliance. This occurs in less than 1% of cases and only involves individuals engaging in activities that clearly violate our terms.

Thank you for your understanding.

Lucky Whale Casino

Rated 1 out of 5 stars

Forced bonus add rip off

I deposited 100$ lost it

I then deposited another 100$

Played a game hit a 750 win and then tried to withdraw only to find they auto added a 50% bonus to my 2nd deposit... what an absolute scam site do not play here!!!

So now I gotta wager like 4 grand to get my 700 out because they forced a bonus on my account

June 1, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Hello,

We would like to clarify the process regarding the reload bonus. After a successful deposit, the player receives an email containing a link to claim a 50% reload bonus. By clicking this link, the bonus is automatically applied, simplifying the process without the need for any codes.

Please note that your account has been terminated due to inappropriate behavior, including assaulting and threatening our customer support team.

To proceed with the refund of your deposit, kindly provide us with your wallet address by replying back on our email . Once we receive the correct details, we will process the refund as soon as possible.

Regards,
Lucky Whale Casino

Rated 4 out of 5 stars

I am on holiday in Switzerland (but I’m…

I am on holiday in Switzerland (but I’m from the uk which is a prohibited country in this site) I got told in live chat that as long as I’m playing from an eligible country (which I am) it is all okay. I’ve got around 0.89 eth waiting to be withdrawn but the automated kyc they use cannot verify me as they do not accept uk documents. I’ve been waiting around 3days for the team that’s looking into it to give me a response on how I can verify my self to get my withdrawal. I was hoping I could just send my uk documents via email just to prove my age ect but it’s not looking like the case. The live chat agents are really nice and the site is good, if I get my withdrawal and resolution soon I’ll be able to put this up to 5 stars. I have also noticed I have been blocked from playing games and the sportsbook.

Update: CEO got in contact with me and processed the withdrawal, said he closed my account as I am from the uk but never the less still processed it, shows they are a genuine brand and are legit.

May 16, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Dear,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience you have encountered during your withdrawal process.

Please note that, as per our policy, the United Kingdom is a restricted country on our platform. For all withdrawal requests, we are required to complete a thorough KYC (Know Your Customer) verification process, which includes providing valid identification and proof of address from an eligible country. Unfortunately, our system is unable to accept UK documents for verification, and we are unable to process withdrawals without successful KYC completion.

We understand your frustration and want to assure you that our team has done everything possible to assist you. Since we are unable to verify your documents and process your withdrawal, we have refunded the withdrawal amount of 0.89 ETH back into your casino account.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your feedback regarding our support team.

Best regards,
Lucky Whale Casino

Rated 1 out of 5 stars

The worst casino in the world!

They limit you for no reason and it is almost impossible to get your money back from them! Avoid it.

May 1, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Hello,

According to our system records, all your withdrawal requests were canceled by you before we could process them. Regarding your inquiry about the bet limit, please note that this restriction is set by the game provider, and we are unable to modify or increase it.

We kindly ask you to reconsider your review. Should you need any further assistance, feel free to reach out to us via chat.

Thank you for your understanding.

Rated 1 out of 5 stars

These scammers haven't paid me my money…

These scammers haven't paid me my money for over a week! I only ordered $150 for payment! They just don't want to confirm my withdrawal request!

April 15, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Hello,

We sincerely apologize for the inconvenience and the delay you have experienced. We were awaiting confirmation from the provider regarding your winnings. We kindly ask you to reconsider your review.

Please feel free to contact our dedicated support team for any assistance you may need.

Thank you for your understanding.

Rated 1 out of 5 stars

Stay away!

Do not play here! Very slow support

April 6, 2025
Unprompted review
Lucky Whale Casino logo

Reply from Lucky Whale Casino

Hello,

We would appreciate the opportunity to better understand the reasons behind your comment. Please feel free to reach out to our dedicated support team and share more details about your inquiry.

Thank you.

Rated 1 out of 5 stars

Stolen Winnings

Not sure how people are writing these positive reviews ( might be their own team writing these reviews ) but an absolute scam of a crypto Sportsbook. My withdrawal is pending for a week “ being reviewed by finance” apparently. I was verified as well with all my documents and it’s only after verification I deposited. Customer support can’t contact them is the answer they gave every time I inquire about my pending withdrawal. Feels so horrible after they just steal your winnings. Atleast give my deposit back rogues. DO NOT sports bet here’s there are several legit crypto books that will pay you as they say. STAY AWAY. Not sure if I can complain to the gaming commission of Anjuaon but will surely try. STAY AWAY guys.
Update: 26/4/25 withdrawal still not processed.
Update: 25/7/25 paid me finally

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Support and Strange Situation

I played last friday, hit on a few big wins in bonuses and managed to completed my bonus wager. I kept playing for a while, suddenly the game reloaded and displayed a “A System Error has occured", message. Refreshed, same message. Tried again later from a different device and browser, no luck.

I reported it with chat support, no solution. Asked me to try using a VPN. I tried multiple countries as they suggested and the same result, can’t play any games. I tried the sportsbook and it doesn’t load and displays the message: "the player has been block wager". It seems like they have blocked my account for no reason or explanation. Chat support keeps telling me they have scaled the case and I should wait for an email response.

I decided to withdraw my money because of course I can’t use it, money has been pending all week. They say processing times may vary. However, I have read a few comments here of people that have been waiting weeks and even months for withdrawals.

I am not happy at the moment with the treatment or the problem solving provided by their customer support.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just had my biggest online win ever…

Just had my biggest online win ever playing here—$5,600 on a progressive slot! I was literally shaking when I hit the jackpot. Cashed out, and the money was in my account within 48 hours. If you’re looking for a legit place that actually pays out winnings without hassle, this is it. Gonna keep playing and see if I can get lucky again!

March 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look