Luisaviaroma.com Reviews 

Trustworthy website, fair prices, quick delivery

Best ecommerce

I had a great shopping experience with LuisaViaRoma. The website is easy to navigate, the selection of luxury items is impressive, and the checkout process was smooth. My order arrived quickly, beautifully packaged, and exactly as described. Excellent service and I’ll definitely shop here again.

Overall the shopping experience was fine, the website is clear and the product selection is good. However, £22 shipping fee is very expensive, especially considering that most luxury websites offer free shipping.

I’ve always shopped at LUISAVIAROMA. Good products, packaging and timely delivery.

EDIT:
The product was purchased from you. This does not absolve you of any responsibility. I have dealt with various brands and have never had a warranty denied due to cracked leather.

Another negative experience. I've already filed a complaint about the shoes. The complaint was rejected again. Now, new defects have appeared, such as cracking of the leather at the fold. The shoes were used as intended. Care was also performed according to the manufacturer's recommendations. The claim was rejected based on a previous review, even though the complaint concerns a different defect. I maintain my opinion and do not recommend the company.

I can’t recommend ordering here at all. Very bad experience from the beginning to the end. Especially with the customer service department which is very weird that only one and the same person keeps replying to my emails IF they reply at all which they don’t do often . I wanted to do a warranty claim they were like sure we try and looking for an excuse that the supplier is rejecting my case even tho I have many messages and proof that supplier confirmed they’re happy to exchange the item but Luisaviaroma doesn’t reply to any of their messages. It’s truly unbelievable what they doing to their customers and not treating them good. Do not order here

I've order two bags on different occasions, one The Row tote and a Valextra bag. Both were delivered amazingly fast and with no duties, saved a few hundred on each purchase. Both of my experiences have been great.

Best store online

Products never arrived and any customer service emails bounceback! Do not shop here!!

All good, very nice store

Great company, I have been buying from them for more than 5 years and I have always had a great experience, fast and available to meet the client needs. The only thing I would love is to have more discounts

Good prompt service overall.
I managed to get a pair of shoes at an amazing price, less than half what they usually cost in the UK, and this model was also very hard to find here so I’m glad I came across this website.

Delivery took 4 days, not the 2 stated on their site, but since the order came from Italy to the UK I still consider that very good timing. The only area for improvement would be customer service, as communication could be clearer both on the website and over the phone.

Overall, I’m happy I received the shoes in time and at such a great price.

Perhaps my favourite website to shop from. The prices are always better than anywhere else, they have amazing offers, vast selection of products and top customer care service.

€26 for delivery, order placed 13/8
Order not shipped yet.

LVR used to ship the next day of the order. Unfortunately this is not the case anymore

Great variety though, exclusive products

Extremely disappointed. Ordered a handbag (over eur 1000), paid EUR 26 for shipping and over 48 hours after ordering it, it hasn’t been shipped yet. EUR 26 with any other online retailer gives you next day delivery. Needless to say, no reply from Customer Service for three days.

In combination with all the negative reviews I read, I am extremely worried.

I have been a client for more than 15 years.
The shipping was almost fast and I have helped with the customer care service.
Great service.

Wide range of brands and great seasonal discounts 💫

Very good .Good prices

Avoid this company at all costs!!! Worst customer service I’ve ever experienced. I bought a pair of shoes on sale last Friday morning, planning to use them for a birthday party during my trip to Asia next week. Their shipping info clearly states 1–2 days processing within Europe, so I expected them to ship the same day or at least Saturday—like MyTheresa or Farfetch.

By Monday, the order still hadn’t shipped. I repeatedly asked them to expedite because timing was critical. Their reply? “The shoes haven’t left the warehouse and we can’t guarantee delivery.” I asked them to change the delivery address to my hotel in Asia—refused. I asked to cancel so I could reorder—refused.

They didn’t even attempt to trace the package, cancel the order, or offer any solution. Just negative, robotic replies. It’s April 13, and the shoes are still sitting with them. If they arrive after I’m gone, they’re useless to me.

I’ve never dealt with such slow, unhelpful, and inflexible service. Should’ve stuck with MyTheresa or Farfetch—at least they actually deliver on time.