Nice brands, eventhough they made the loyalty program almost useless..
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've order two bags on different occasions, one The Row tote and a Valextra bag. Both were delivered amazingly fast and with no duties, saved a few hundred on each purchase. Both of my experiences h... See more
Good prompt service overall. I managed to get a pair of shoes at an amazing price, less than half what they usually cost in the UK, and this model was also very hard to find here so I’m glad I c... See more
Great company, I have been buying from them for more than 5 years and I have always had a great experience, fast and available to meet the client needs. The only thing I would love is to have more dis... See more
Company details
Information provided by various external sources
Launched online in 1999, LuisaViaRoma.com is a 100% privately owned top online luxury fashion destination featuring a curated selection of established designers side by side with the best emerging talents. The website offers a wide selection of clothes, shoes and accessories for men, women and kids from the most prestigious fashion designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Loewe, Moncler, Off White, Heron Preston as well as a dedicated section of home, design, and beauty products.
Contact info
3.8
Great
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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The best shopping online of my life
The best shopping online of my life!
LUISAVIAROMA is absolutely RECOMMENDED
for luxury, sportswear, fashion…and what you want also for home and home design.
You can create your style with LuisaviaRoma
For me 5 stelle!
March 1, 2025
Unprompted review
Is the stuff real or fake?
February 26, 2025
Unprompted review
Reply from Luisaviaroma.com
Dear Damar,
Thank you for your interest in our collection.
We confirm that LUISA VIA ROMA is an authorized retailer of all of the name brands featured on LVR.COM and in LVR stores, and all items are authentic.
Best regards
Customer Service Team
Very satisfying
Very good brand selecetion, very good discounts, deliveries right on time.
February 24, 2025
Unprompted review
Perfect exoerience
February 5, 2025
Unprompted review
Possible impersonation
There is a company lvr-marketplace.com that is claiming to be Luisviaroma and they are working with you to create fake reviews.
January 21, 2025
Unprompted review
Quality product and reward programs
February 10, 2025
Unprompted review
Everything great!
February 7, 2025
Unprompted review
Best app to buy clothes
February 1, 2025
Unprompted review
Long time user here
January 22, 2025
Unprompted review
Poor Customer Service – No Help at All
I reached out to customer service to get clarity on the shipping date for my order. As I’ll be away from the 5th of February, I needed to confirm whether the parcel would arrive in time so I could receive it personally. The website states items in stock are dispatched in two days and delivered within 2-6 business days, but I wanted to confirm this directly for my location in Belgium.
When I called, the phone support was completely unhelpful. They couldn’t provide any specific information and kept repeating the same generic lines that are already written on the website. Why have phone support if they can’t assist beyond what’s publicly available?
Worse, when I realized the delivery timeline might not work for me, I asked to cancel the order. They told me they can’t cancel anything over the phone and that I’d need to submit a request and wait for customer service to respond. No confirmation of the shipment, no clarity on delivery, and no ability to cancel—just endless bureaucracy.
I live in an apartment building with no concierge, and if this parcel arrives while I’m away, it’s likely to get lost. Customer service offered no solutions, no flexibility, and no genuine assistance. I’m extremely disappointed.
January 28, 2025
Unprompted review
Reply from Luisaviaroma.com
Dear Customer,
We truly regret any inconvenience, and we apologize if you didn't receive the level of assistance you expected.
We would like to inform you that our orders are processed automatically to guarantee a fast service to our customers. Once an order is placed, we are rarely on time to modify or cancel an order.
Unfortunately, without the order number we are unable to check this issue.
We kindly invite you to contact us at customerservice@luisaviaroma.com, and we will be glad to assist you.
Best regards
Customer Service Team
Love the offers!
January 18, 2025
Unprompted review
Lvr forever
The products correspond exactly to the pictures. in addition, every time I ask them for additional information by e-mail, they answer me immediately
January 16, 2025
Unprompted review
Best multibrand webpage
They have a huge number of options with a very easy buying process!
Very good support.
January 13, 2025
Unprompted review
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