LullaBellz Reviews 

The products are great and I have used them for about 6 years. However, they really over promise on delivery.

Every order promises next day delivery if you order before 9pm. The order NEVER comes the next day. For example, I ordered on Thursday as I needed the package for Sunday - today is Sunday and it’s still not here, and the order is still processing. They are quick to blame Royal Mail, but Royal Mail can only deliver the parcels when they are dispatched 😉

Complained multiple times, I’m actually not sure how they are still getting away with it. Disgraceful - just be honest about delivery times and people can make sure they order on time.

Maria was really helpful and directed me to the correct product and was very quick at replying.

2042875 this my order number.
No money back 8 weeks. Terrible service!

Customer service is awful, I have been trying to contact them for over a week (on email, instagram, WhatsApp, every possible way). I ordered over 10days ago and never received any confirmation or any update on the order being shipped, as you should. Next thing I heard is that my order is somewhere in my country, but none provides me with an address or a delivery company to contact to, nothing. So frustrating to get someone to talk to. I have no idea how the products are, but definitely will not buy again due to the customer service.

⁰ⁿif I could rate this 0 I would. returned hairpeice after requesting a QR code or return form It wouldn't let me do anything. I emailed Lullabellz and after days they replied in the mean time I returned this item tracked £4.95. after another 15 emails and 2 weeks later they replied and said it was sent to wrong address and couldn't find proof of tracking which was not true I believe as I sent numerous copies of the receipts proof of tracked return with the tracking number. they said they are not refunding me. SAVE YOUR MONEY BECAUSE THE CUSTOMER SERVICE AND NO REFUND IS DIABOLICAL.

I ordered the 16” claw clip pony after feeling abit lost with myself being 3 months postpartum, I used the colour match option I was so worried the colour they matched me with was going to be to light, however my order came after 2 days and the match was perfect! Absolutely spot on, Maria responded to my emails quickly and with any help I wanted.
Very happy costumer and exited to go out with my new locks🥰😄x

Really happy with my purchase from LullaBelz, I had people telling me that they couldn't tell I had extensions on! I had initially ordered a colour match hair claw, which unfortunately was the wrong colour. However, Amor was so helpful and more than happy to help me out and issue a refund, as I wasn't happy with my first purchase. I then went on to place another order in a different colour and it turned out to be a perfect match! I would definitely order from Lullabellz again, great product and customer service.

Returned extensions as I ordered wrong colour , was hoping it would be straight forward as I was ordering a different shade , they have received my return, a week later I still have no refund , I don't get why it takes over a week for a refund when they clearly have my return , I won't be ordering as I intended , but still looking for my refund ,

Paid for next day delivery - didn’t turn up for three days. Sent emails querying this and requesting postage refund - all emails ignored. Extensions are in a bag with a small window making it near impossible to check colour match without opening them but of course as soon as you open them, they’re non-returnable. Will never use them again - terrible all round.

Awful, I ordered a clip in fringe which they colour matched and had to return it as it wasn’t the right colour. They said I can exchange it for another colour they could match it for but the colours they suggested I could tell wasn’t going to be right. So I asked for a refund and they refused, they said they would take pass it to management but not heard anything since. I have emailed them numerous times for updates and nothing, so now i am having to raise a dispute with my back to get my money back. Disgraceful company who can’t even be bothered to get back to you. Don’t bother, go somewhere professional, not this poor excuse for a company.

I was very disappointed with the product- the hair had a horrible, starchy texture that was stiff. I contacted the company regarding my disappointment and they were very unhelpful and rude- with no resolution reached. I feel this company has ripped me off. I would not recommend them to anyone.

I ordered the 26” Grande Braid and put it in my hair to test out but once I took it out to readjust it all got tangled and it is impossible to untangle I have tried multiple brushes and it won’t. Super disappointed as I couldn’t even use it once.

My bad as should have read the negative reviews here of it being tangled after taking out package.

I have been buying from Lullabellz for 2 years now and the products are fab. I recently emailed about a faulty item however, but the customer service was fantastic. Amor helped me and he sorted the issue so quickly and was very lovely. Thank you.

Placed an order for next day delivery, have tried to contact them on live chat, WhatsApp, text messagez instagram and emails and not one person had the decency to reply. I aint received my item still and i won't be ever ordering again.
Reporting to trading standards

Purchased a pony tail 18’’ it arrived took it out my hairdresser said that’s definitely not 18’’ So emailed and asked to send it back I was then asked to take pictures which I did and was then refused a return as I had taken it out the package. Absolutely disgusting service from these and false advertising. Do not buy off these

This review is for the excellent level of customer service I received from Maria. I had to contact customer service several times regarding an issue I had with my order. Maria was fantastic, really patient and professional.

I’ve used synthetic hair from here for years the shades are always great i wouldn’t shop anywhere else

Customer service is awful! Following several attempts to get the correct colour hair colour even after using their colour checker, buyin samples and getting a couple of colours ordered and sent. I then sent back the hair that was not needed. They would only refund me with store credit... even after emailing and explaing requesting refund tk my PayPal. They have not returned and email or directed me to management

Amor was very helpful and gave great customer service. The quality of their extensions are superb!

Amor was amazing at resolving my problem. Excellent service. What a helpful and polite person. Many thanks, Amor.