I never received a confirmation email. I was concerned my order was not going to arrive on time. I contacted lullabellz and Olivia was so helpful, she replied to my emails promptly and found my order... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love LullaBellz, my ultimate favourite brand. My 26” Super Thick Statement 5 Piece Clip In Extensions are beautiful . Shade: Chocolate Brown. They are absolutely stunning, they cover human hair. The... See more
Company replied
Wow amazing, I'm SO happy. Ordered the 3 pack halo in ginger and am genuinely thrilled with all 3 styles. As a lady with fine hair these are absolutely perfect for me. Fabulous colour match, stunning... See more
Amazing service and always amazing products! Ordered a mystery bag and got grande wrap around point and straight 22” with revive hair mask and shampoo and conditioner for my extensions! (All for £25)... See more
Company replied
Company details
About LullaBellz
Written by the company
ABOUT LULLABELLZ
LullaBellz is the UK’s leading online retailer specialising in premium Synthetic Extensions and Lace Front Wigs.
OUR MISSION
We are the instant transformation brand! All our products are developed with you girls in mind; to give you voluminous, dreamy locks in minutes - for a price that’s affordable.
OUR QUALITY
All our hair is fit for royalty. Each new style takes months (sometimes years!) to develop to ensure the best possible quality. Each weft is meticulously designed to enhance and transform your hair, providing natural movement, ultra-volume and enviable length.
OUR EXPERTISE
Our in-house team of Hair Styling Experts are on hand daily from 9am-10pm. Looking for that perfect colour match for that last minute night out? Our oh-so social Customer Service gals are happy to assist.
Contact info
113 Pollard Street, M4 7JA, Manchester, United Kingdom
- Hello@LullaBellz.com
- www.lullabellz.com
3.8
Great
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is terrible
Customer service is terrible, WhatsApp and emails sent every day from a missing order, will now be taking this further with my bank and trading standards
March 6, 2026
Unprompted review
Reply from LullaBellz
Hello Lily,
We are very sorry to hear that you have not received a timely response this is not the service that we expect and apologise for any inconvenience this has caused.
You should have now received a response however if this is not the case if you can please reach back out and request to speak with a Manager and we will ensure we resolve this for you.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
They TaKe my money and cancel order 🤬
March 4, 2026
Unprompted review
Reply from LullaBellz
Hello,
We are very sorry to hear that you have had an issue with your order, we cannot see that you have reached out to our Customer Service Team.
If you can please get in touch so they can assist you further.
Kind regards,
Lullabellz.
Awful service
Awful service. I paid for next day delivery on an order 4 days ago, and haven’t received anything since the confirmation, money has been taken, and sent four emails already with no contact whatsoever.
March 3, 2026
Unprompted review
Reply from LullaBellz
Hello,
We apologise that you did not receive your order in time, we can see that you ordered a Bundle and this does take slightly longer to process however we apologise for any inconvenience this has caused.
We can see that we have responded to your emails however if you do need further assistance please reach back out and request to speak with the Manager.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
No communication from lulabellz after…
No communication from lulabellz after sending emails and paying for next day delivery i ordered mine on the Thursday evening and paid an extra £10 for next day delivery its now Tuesday i still haven't received my extentions and still no reply from anyone at lullabellz diabolical communication and falsely charging people.for next day delivery when not receiving for next day delivery!
February 26, 2026
Unprompted review
Reply from LullaBellz
Hello Rachel,
We are very sorry to hear you had an issue with your order. We can see that we have only received one email from you and we did respond asking for your order details however we have not received a response.
If you do still need assistance please reach out to our Customer Service Team they would be happy to help, if we can see that there was a delay in delivery we will be happy to refund any delivery charges paid.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
Order not delivered
Was supposed to be Next day delivery. Ordered last Tuesday it’s been a week with no order arriving nor any response whatsoever from customer services despite several attempts
February 24, 2026
Unprompted review
Reply from LullaBellz
Hello Leah,
Please accept our sincere apologies for the delay, we can see that there was a stock delay unfortunately and we are very sorry for any inconvenience caused.
We can see that the Customer Service Team have responded to you however if you do still need further assistance please get back in touch and request to speak with the Manager.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
These are too thick at the clip to stay…
These are too thick at the clip to stay hidden and too heavy to stay in hair. Cant be returned once pack is open for inspection as they know no one would keep it after seeing the product. I fell for the advertising and wasted my money.
February 27, 2026
Unprompted review
Reply from LullaBellz
Hello Shabbana,
I am very sorry to hear you are not happy with your item and if you reach out to our Customer Service Team they will be able to offer some extra tips on how the extensions can be made more secure.
Unfortunately for hygiene purposes we are unable to accept a return for an item that has been opened and tried on.
If you do still need further assistance please reach out to the team who are happy to help.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
Nothing wrong with extensions.
Nothing wrong with extensions.
Customer service is horrendous.
I returned a hair piece and after 10 days received a invoice of refund.
Tried to get Intouch to find out how this can be added to account or refunded in to bank account and no answer. After assuming it may of been automatically added to account I bought another extension (which was fine) but had to pay full.
So I am still out of pocket of £25 pound. And no reply to how this money will be refunded. I was advice not to use purely for such bad customer service
February 28, 2026
Unprompted review
Reply from LullaBellz
Hello,
We are very sorry to hear that you had an issue with your refund, we can confirm that once the order has been received back it does take 10 days for a refund or store credit to be issued.
In regards to the delayed response from our Customer Service Team we sincerely apologise for this and please be assured that this is not acceptable and it may be that there was an issue in receiving your correspondence.
If you do need any further assistance please reach out to the Team and request to speak to a Manager and we will be happy to help.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
Wrong parcel sent, now refusing refund
Purchased a clip in wave hair piece via Lulabelz TikTok shop. Originally the parcel was marked as ‘delivered’ but nothing was received, two days later a random Lulabelz parcel has been received with some clips and a hair brush. NOT the items I’ve ordered. I request a refund via TikTok and was refused
February 25, 2026
Unprompted review
Reply from LullaBellz
Hello Laura,
We can confirm that unfortunately there was a delay due to the item you ordered being on pre-order, and as an apology we sent the order you are referring to in the meantime as an extra gift.
We can see that delivery should have now been made however if you do still need further assistance please do reach out to us on TikTok.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
No communication
Made a purchase on 19th Feb and paid extra for next day express uk delivery, I am still waiting for my order (24th feb) and I have been trying to contact the company and have only had one email from them which was to advise one of the items I ordered is out of stock which is fine as it happens but now I am waiting for a reply which was sent back straight away after their email but still nothing. Asked to arrange a full refund as no longer need this order.
February 19, 2026
Unprompted review
Reply from LullaBellz
Hello Chloe,
We are very sorry to hear there was a delay with your order this is not the service that we expect and we sincerely apologise for any inconvenience caused.
I can see that we have responded to your emails and delivery has now been made, as a further apology for the delay we can see that we did issue a refund for the delivery charge paid.
If you do need any further assistance please reach out to our Customer Service Team who would be happy to help.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
I cannot give this 5*****
I cannot give this 5*****as although the scrunchie is of very high quality and does look like real hair, it is very big and heavy. If like me you have very fine hair and a small head/face then the scrunchie is liable to slip and move out of place. This is a shame as I really wanted to like it.
The customer service is excellent and I received my order within 24 hours. They also offer swatches to enable choosing the best colour/shade. Mine was Light Blond. I cannot wear it as it will not stay in place also because it is too big in volume it looks false on me!
I cannot return it because it has been opened and tried, so I am stuck with a useless item that will probably remain in a draw forever. £19+ wasted!
February 21, 2026
Unprompted review
Reply from LullaBellz
Hi,
Thank you so much for your lovely comments in regards to one of our products, however we are sorry to hear that it does not work for you and we really appreciate your feedback.
Unfortunately for hygiene purposes we are not able to accept items for a return that have been opened and we sincerely apologise for any inconvenience caused.
If you need any further assistance please be sure to reach out to our Customer Service Team who are happy to help.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
Bought for my wife during a colour…
Bought for my wife during a colour transition period to fill the gap until she got her weave back.
They're meant to be "real" hair yet they matte, hang with gaps, go bitty at the mid lengths and ends, frizz ridiculously easily.
January 23, 2026
Unprompted review
Reply from LullaBellz
Hello,
Thank you for your feedback, we are very sorry to hear that you are not happy with the quality of our Human Hair Extensions.
To keep your Luxury Gold Human Hair Extensions in the best condition, care must be provided before, during and after wear. This includes correct storage, brushing using our LullaBellz hair brushes and regularly washing the hair to combat product build-up.
Before, during and after application - when brushing through the Hair Extensions, start at the bottom sections near the mid-lengths and ends and gradually work upwards in small sections. Brushing in one go from top to bottom can encourage knots or tangling.
If you still believe that there is a faulty please reach out to our Customer Service Team who would be happy to help.
Hope you're having a wonderful rest of the week and a lovely weekend ✨️
Love LullaBellz 💗
Item not received
Made an order 3 days ago and it was with next day delivery as I ordered it before 9pm, It says my fulfilment status is still unfulfilled, I’ve tried reaching out many times and yet received nothing back, there’s no way for me to track my order and I have no update about when I will receive it.
February 3, 2026
Unprompted review
Did not receive my item
Placed an order , paid for next day delivery and didn’t receive the order . I contacted them immediately after and have still not heard back from them nor have I got the extensions 3 days later ! Never am I ordering again
January 30, 2026
Unprompted review
Reply from LullaBellz
Hello,
We can confirm that we have been experiencing a slight delay however we can confirm that we have now responded to you and can see delivery has been made.
Kind regards,
Lullabellz.
Lullabellz customer service has always…
Lullabellz customer service has always been great in my experience! Faheen Was helpful and resolved my return issue quickly and politely. :)
January 29, 2026
Unprompted review
Reply from LullaBellz
Hi,
Thank you so much for your lovely comments, we really appreciate your feedback.
Amazing to hear that you are so happy with our service.
Hope you have a wonderful rest of the week ✨️
Love LullaBellz 💗
Used the colour matching service and…
Used the colour matching service and they sent me the complete wrong colour. Asked to return and they refused, after sending them my consumer rights they were suddenly able to issue a refund. From reading previous reviews I find it a very sneaky tactic, not a good look on your company and definitely would not purchase again. The one piece of hair I kept for the sake of another long winded debate is already very tangled and doesn’t look like my real hair at all.
January 27, 2026
Unprompted review
I love LullaBellz
I love LullaBellz, my ultimate favourite brand. My 26” Super Thick Statement 5 Piece Clip In Extensions are beautiful . Shade: Chocolate Brown. They are absolutely stunning, they cover human hair. The blend is fantastic, so thick and soft. I also had, the styling clips, paddle brush, setting clips, styling glue, and extensions storage bag. All so perfect and pink, so lush. Quality is ♾️/10. Overall my favourite!! 💓💕🩷💞💘💖
January 24, 2026
Unprompted review
Reply from LullaBellz
Hi,
Thank you so much for your lovely comments, we really appreciate your feedback.
Amazing to hear that you are so happy with our service. Be sure to tag us in any of your images on Social for the chance to be featured on our feed!
Hope you have a wonderful rest of the week ✨️
Love LullaBellz 💗
So far not so good
So far not so good. I was so excited to try LullaBellz. Ordered a 5 piece extension set through colour match, unfortunately it didn’t let me add my photos. I’ve sent countless emails providing these and no response back. This was meant to be next day delivery too as it was ordered week day before 9. Needs better communication as it seems the response on here is to contact customer care however I’ve done that multiple times with no response.
January 20, 2026
Unprompted review
Faheen was very helpful and prompt…
Faheen was very helpful and prompt helping me with an order!
January 19, 2026
Unprompted review
Reply from LullaBellz
Hi,
Thank you so much for your lovely comments, we really appreciate your feedback.
Amazing to hear that you are so happy with our service.
Hope you have a wonderful rest of the week ✨️
Love LullaBellz 💗
Unable to return and no response
I bought 2 clip in pony’s from here, however the colour match was poor, so, as per their returns policy I went on the portal to try and return the unopened one within the 14 day window. The portal would not work and said I was outside the returns window, despite me being within the 14 days stated. I have since emailed the company 3 times regarding the return with no reply. I would not recommend buying from this business.
January 14, 2026
Unprompted review
I have been buying from this Company…
I have been buying from this Company for many years and ordered something for next day to ensure I got the hair for my husband’s 50th party I’m still chasing it a week later. No response to my email and it’s still saying Royal Mail is waiting for the item. I want my money back and won’t be buying from them anyway and his party is on Saturday really gutted to be honest. You pay extra for next day delivery for a reason.
January 9, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.