Lulu Bella Boutique Reviews 473

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Doesn't deserve a 1 star .I ordered jeans in January 2025 , didn't receive my order as they said had an issue with supplier. Said they'd 'look into it' and heard nothing since. Repeatedly asked for my... See more

Rated 1 out of 5 stars

Order placed Feb 2025. Payment taken goods never received. Business then temporarily closed. Recently re-opened and despite sending email, message and commenting on various FB posts I am being totall... See more

Rated 1 out of 5 stars

Could not fault the ordering or delivery process. However the sandals I ordered arrived in a really bad state they were covered in glue and sticky to touch one had at least half the diamanté jewels mi... See more

Rated 5 out of 5 stars

I recently got a necklace made by lulu and belle. It wasn't exactly the same as anything they had pictured on their website and I found their personal service exceptional. Really good value for a uniq... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store

Information provided by various external sources

Lulu Bella Boutique is a multiple award winning ladies fashion boutique, based in the North East of England. We pride ourselves on outstandng customer service and going the extra mile for our Lulu Belles. We love to bring ladies out of thier comfort zone with their fashion and guide them through every step of the wya through their fashion journey.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer support.

Doesn't deserve a 1 star .I ordered jeans in January 2025 , didn't receive my order as they said had an issue with supplier. Said they'd 'look into it' and heard nothing since. Repeatedly asked for my money back and have been completely ignored. Avoid this company like the plague. Rest assured I AM taking it further.

May 3, 2026
Unprompted review
Rated 3 out of 5 stars

Terrible packaging

Ordered a Christmas present and it arrived so quickly. However for the price you are paying I was expecting better quality. The packaging is awful. For an expensive chain it’s in a flimsy box, makes the overall look of the product very cheap. Especially when it’s for a present. I just hope the chain isn’t poor quality too!!

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute shambles

Order placed Feb 2025. Payment taken goods never received. Business then temporarily closed. Recently re-opened and despite sending email, message and commenting on various FB posts I am being totally ignored. I know there is at least 1 other lady in my position too. I am out of pocket by almost £60. I would avoid this business at all costs and in my opinion it doesn't even deserve 1 star.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Put a order in 10th Feb 2025

Put a order in 10th Feb 2025. I have not received it. Sent 3 emails no response!
I have ordered previously and there has been no problem. Sent 3 emails no reply but still advertising! No tracking no correspondence nothing next step small claims court

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Placed an order on the 11th with 24 hour delivery(1-3 working days). Still haven’t received any tracking and the item hasn’t been sent. Sent emails, Facebook messages, messages on shop, on the website, messages on a live, comment on Facebook and even tried calling and heard nothing. When you call with the number off the website it just says not recognised. I really don’t know what to do. Will have to raise a dispute with the bank if I don’t get anything soon. Really disappointed as these are for gifts

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service as well as…

Fantastic customer service as well as beautiful pieces. My sister and I have bought from this company a few times. The jewellery is stunning and wears really well. They also couldn't do enough for you. Definitely 5 star service !!!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand! After receiving one of the initial necklaces as a gift myself and loving it I decided to buy one as a gift for a friend. An amazing Irish brand! And their customer service is incredible.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace just arrived. Absolutely stunning quality. My second time ordering and I’ll be back I’m sure. Wonderful small business!! Would very much recommend. Thank you!!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic service and gorgeous products

I bought one of the dainty gold chains with three discs for initials as a gift, it was gorgeous. Although dainty, the chain is strong and the smooth gold is a lovely finish. The service from the team was incredible, I ordered last minute and they could not have been more accommodating. Will definitely be ordering again soon!

thank you :)

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service and value

I recently got a necklace made by lulu and belle. It wasn't exactly the same as anything they had pictured on their website and I found their personal service exceptional. Really good value for a unique piece. I couldn't recommend this itish company highly enough. Really quick delivery too

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a necklace with initial…

I ordered a necklace with initial pendants from Lulu and Belle in Dublin recently and found their service outstanding. Not only was the recipient of the necklace extremely pleased with her gift, but the fast and personal response from this business was exceptional. The delivery of the item was within a couple of days of the order and the communication I received about each stage was excellent.
Brigitte H. Cambridge

October 17, 2023
Unprompted review

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