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Lumi Reviews 

647
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and transparent throughout the entire financial application process. Many people note that the digital platform is exceptionally intuitive, allowing loans and funds to be secured in record time. However, some customers also noted occasional delays in communication and difficulties adhering to promised timelines. Some individuals also expressed frustration regarding rigid procedures or minor stress concerning specific documentation requirements after the initial stage. Despite these isolated hurdles, consumers generally found the overall assistance reliable and beneficial for their business needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as pleasant, knowledgeable, and genuinely... See more

Service

Users describe positive interactions with service, highlighting a friendly, helpful, and seamless experience.... See more

User experience

Customers report a high level of satisfaction and positive experiences with the user experience, highlighting... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful loan... See more

Response time

People report positive experiences with response time, highlighting record turnaround and incredible approval... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Staff and Owners at Lumi are all very friendly helpful and well aware of small business cash flow needs and requirements over the Xmas /New Year shut down period. They are very thorough and happy... See more

Company replied

Rated 5 out of 5 stars

We have used LUMI on multiple occasions to finance our business needs. 10/10 customer service, someone is always willing to listen and help. The proccess was quick and easy. Would reccomend to any sma... See more

Rated 5 out of 5 stars

I would have to say that my experience with Lumi was that of absolute exceptional and professional excellence. At no point did I feel uninformed, at every point I felt heard and vindicated. My small b... See more

Rated 5 out of 5 stars

Yas our lender was extremely kind, efficient and the whole process was not stressful. He was very transparent and honest throughout and we are really happy with our experience. Thank you!

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

Lumi takes the guesswork out of small business funding. We offer small business loans and lines of credit up to $1m to support your growth. Forget lengthy application processes and sneaky, hidden fees. Lumi is shaking up small business lending to provide you with fast access to finance that’s accurate, fair, and honest. We’re all about total transparency and are setting high standards for the fintech industry worldwide. A few other reasons why you'll love Lumi: - Application outcomes within a few hours - Loans from $10,000 - $1,000,000 - Repayment periods of up to 5 years - No hidden fees or charges - No collateral needed for loans up to $300,000 - Receive funds within the same business day - Customise your loan with Rate Ease, Payment Pause and Payment Holiday - No early repayment fees


Contact info

4.8

Excellent

TrustScore 5 out of 5

647 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(647)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot recommend Lumi enough.

I cannot recommend Lumi enough.

I recently went through the loan process with Lumi during what has been one of the most stressful periods of my business journey, and the experience was made so much easier thanks to Chester.

There were a few delays along the way, which naturally had me feeling anxious, but Chester was absolutely incredible from start to finish. He kept me updated every step of the way, always checked in when there was an update, and constantly reassured me that everything was on track.

What stood out most was how genuinely supportive and approachable he was throughout the process. I never felt like I was being left in the dark, and he was always happy to answer my questions and explain things clearly.

The funding from Lumi has genuinely helped me through a very difficult and stressful time. It has allowed me to clear some major financial pressures, alleviate a huge amount of stress, and focus on moving forward both personally and in business.

A massive thank you to Chester and the team at Lumi. Your support, communication and professionalism have made a world of difference, and I am incredibly grateful.

Thank you again!

June 12, 2026
Rated 5 out of 5 stars

Exceptional and exemplary in every way

I would have to say that my experience with Lumi was that of absolute exceptional and professional excellence. At no point did I feel uninformed, at every point I felt heard and vindicated. My small business got the financial help is record time. Better than any experience I've had with major banks and I will be recommending them to anyone who will listen. Absolutely brilliant.

June 12, 2026

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