Lumie Reviews 

2,038
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Our Lumie Glow 150 developed a fault with the power button, which made it a little harder than usual to set the time. We contacted Lumie, and they arranged for it to be swapped with a replac... See more

Rated 5 out of 5 stars

I didn’t get to use it for long before my adult daughter stole it and took it to university. She uses it as a calming bedside lamp as well as an alarm (well, I’m assuming she uses it as an alarm, alth... See more

Rated 4 out of 5 stars

Bit fiddly - after using it for a couple of months still no idea which button turns the volume down as it seems to change depending on context (alarm going off or just playing music). Also when you pu... See more

Rated 1 out of 5 stars

First clock: Buttons stopped working after a while - became difficult to set every night Second clock: Brought replacement, higher end (Bodyclock Shine 300). Brought a quality assured refurbished... See more

Company details

  1. Lighting Store

Written by the company

Founded in 1991 in Cambridge, Great Britain, Lumie’s been researching, designing and developing light therapy lamps for over 30 years. We even invented the world’s first-ever wake-up light back in 1992! With great expertise comes great responsibility, and we are on a global mission to empower you to tune into your natural rhythms for best-ever sleep, mood and energy. Light keeps your circadian rhythms on track so that your routines (i.e. when you eat, work, and sleep) are aligned. Without strong light cues, everything can go out of sync. Lumie light therapy lamps, such as wake-up lights and daylight lamps, help entrain your brain to the 24-hour light-dark cycle, especially when you’re stuck indoors with little exposure to natural light, or when mornings are dark and the days are short, like in the fall and winter.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(2,038)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great service. Easy order and fast shipping. The Vitamin L lamp is making all the difference this winter.

January 4, 2024
Rated 5 out of 5 stars

Very happy with Lumie Bodyclock

I really like my new Lumie Bodyclock glow 150. I bought it for the gradual wake up light, which works great, but I have also found myself really enjoying the dimming sunset feature as well, which I have been using with the sleep background sounds.

January 4, 2024
Rated 3 out of 5 stars

50 50

Bought the light, I thought it didn't really emulate natural daylight, it was more like gradually putting my bedsight light on. So not for me, but my son liked it when he tried it so we've kept it.

December 27, 2023
Rated 5 out of 5 stars

Absolutely delighted with my sunrise lamp

Absolutely delighted with my sunrise lamp from Lumie. This has helped me set a much better sleep habit and the gradual process of waking up means that I actually get up when my alarm goes off now. Great product and speedy delivery as well

December 29, 2023
Rated 5 out of 5 stars

lumie

The alarm clock and light was packaged nicely. The instructions are easy to follow. I really love the sundown feature and use the alarm everyday (radio and gradual sunrise).

December 26, 2023
Rated 1 out of 5 stars

Over complicated….

Fiddly little buttons. Very complicated. Never knew whether I was turning the radio or the light on. Twice managed to switch the alarm off. A shame really as the I loved being woken by the light. Sent it back.

December 31, 2023
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Reply from Lumie

Hi there, so sorry to hear of your disappointment. This is why we offer our 45 day trial as we cannot guarantee it will suit everyone and I'm sorry that on this occasion it wasn't for you. Kind Regards, Lumie

Rated 5 out of 5 stars

I was advised to get one of these…

I was advised to get one of these lights by my GP as I suffer with SADS. My symptoms have definitely improved. I tend to use the light in the evenings when I am sitting watching tv. Gives a nice light to the room.
I was very pleased with how quickly I received my light once I had placed the order.

December 29, 2023
Rated 5 out of 5 stars

Great product

Great product. Already feel the difference when using it first thing in the winter mornings. More energy, improved mood and concentration.

December 19, 2023
Rated 5 out of 5 stars

Burst of sunshine right at your desk

The Lumie Task is perfect for those early mornings or gloomy days. Definitely lifts my mood and energy levels, making me more awake and ready to take on the day!
It is also good for Teams meeting video calls.

December 18, 2023
Rated 1 out of 5 stars

Very disappointed Customer

Unfortunately Lumie, I have to say you totally failed to meet this Customer's needs on this occasion.
Having just bought two new tubes online from Lumie for my SAD lamp early in December 2023, I unexpectedly had to put in another order just before Christmas. Couple of days before Christmas, my young kitten managed to leap up onto the dining table, got himself tangled in the wires of my LUMIE SAD LAMP and pulled the whole thing off the table!! This caused front plastic protective case on the lamp to become detached and the impact caused one of the lamp's tube to be totally shattered - sending tiny fragments 'flying' everywhere!!
My lamp is such a Godsend through the dark, cold days of Winter - effectively keeping very low moods from overwhelming me.
I was really disappointed to discover LUMIE had completely shut down over Festive period - so it would be at least 3rd January 2024 before anyone even looked at my order. Come on LUMIE - I find this to be a very poor service for a company like yourselves who pride themselves in selling products to assist people's health & wellbeing. I rely so much on my Arabica SAD lamp - I'm sure many other people are the same.
Surely you can at least allow a company such as John Lewis, where I purchased my lamp several years ago, to sell replacement tubes to your customers??!! At least they never let their Customers down by CLOSING for lengthy periods of time. Likewise courier companies & Royal Mail still work over Festive period. I work for the Scottish NHS - reliably providing care 365 days every year to meet the needs & wellbeing of our patients!!

December 23, 2023
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Reply from Lumie

Hi there, thank you for your review. Sorry to see you have only given us 1*. Like many other companies we close over the festive period. Your order for 1 bulb was placed after closure and it was sent as soon as we opened again in the New Year. I'm sorry for the inconvenience caused on this occasion. Any urgent emails are responded to over the Christmas break, but our warehouse is closed and unable to send any orders. Sorry you feel this warrants a 1* review. However we are pleased to hear you receive the positive benefits of using your Lumie lightbox. That's great news. Kind Regards, Lumie

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