Luminaire Amsterdam 

We ordered two cocktails without alcohol. And two oysters. One cocktail came first and then the oysters. And the other cocktail take a bit long to get to us but it was really good so we forgave them. The oysters are also incredible.

terrible service for the price. we were there an hour managed to order one drink, and sat for 40 minutes of that with 0 service - we were going to order food but decided to leave

Many thanks for the exceptional service provided by Clémence & Thijs last Friday evening!

Thank you so much to Nia who made our dinner & drinks a fantastic experience. She was so lovely when she greeted us.

On December 27th, my daughter and I visited Luminair around midday to enjoy two cocktails. We were particularly excited about the experience as my daughter had previously been there with friends and spoke highly of the atmosphere and the stunning view of Amsterdam. It was also a special occasion we wanted to celebrate.

Upon being seated, I ordered the "VENTOS" cocktail, while my daughter chose another option. According to their online and printed menu, the VENTOS cocktail is advertised as containing Cachaca, Bumbu Rum, Bacardi Carta Blanca, Banana Flambé, Acai, and Condensed Milk. However, the waiter—a polite and well-presented young man—unexpectedly asked if I was looking for a non-alcoholic version. I found this question inappropriate, given that the listed ingredients clearly involve alcohol. His suggestion made me wonder whether he lacked knowledge about the cocktail preparation or was perhaps not properly trained.

When our cocktails were served, we were incredibly disappointed. The VENTOS I received lacked key ingredients like Rum, Bacardi, and Banana Flambé. Instead, it tasted like an ordinary juice—far removed from what was advertised. Charging €18 for such a drink felt unjustifiable.

I brought my concerns to the cashier, explaining that the cocktail was not what I had ordered and that it lacked alcohol altogether. The young woman at the counter dismissed my concerns, claiming the decorative stripes on the glass were their "fancy condensed milk." Despite my feedback, she made no effort to rectify the issue or offer a proper replacement.

Feeling disheartened, I returned to my table without pursuing the matter further to avoid creating an unpleasant scene, particularly as my daughter was with me. Unfortunately, the experience was already ruined.

Reflecting on this, it seems Luminair takes undue advantage of its association with the Hilton Hotel to charge exorbitant prices for subpar offerings. We left feeling that our money could have been better spent on something meaningful or a good cause.

I sincerely hope that businesses that fail to meet customer expectations and misrepresent their products will one day face the consequences of their actions.

I have been waiting for about a month for my order that number #1411 delivery to me and I cannot find out from the seller where the shipment is. They just sent to me general email. It was a very very disgusting experience for me. I don't recommend it to anyone. This is definitely not a reliable company. Products come directly from China for almost one month.

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