LUNA & me Reviews 

668
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the pet food, noting that their dogs and cats thoroughly enjoy the meals and show improved health and appetite. Reviewers also frequently praise the fast and reliable delivery service, mentioning that orders arrive securely packaged and right on schedule. However, some customers also noted frustrating issues with customer service responsiveness and communication channels. A few people experienced unhelpful responses when attempting to resolve unexpected delivery problems or request prompt refunds. Others mentioned occasional difficulties with product consistency or pets not being interested in certain meal options.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that their dogs and cats eagerly enjoy the fresh and... See more

Quality

Customers had positive experiences with quality, noting that the food is fresh, nutritious, and keeps pets... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team as top notch and... See more

Order

Users describe ambiguous interactions with order experiences, as while some reviewers praised the easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The convenience luna and me provided is what sold it for me when I was looking at raw food brands. The patty design was easy to portion and feed. The quality is also very good and all my cats have lo... See more

Rated 5 out of 5 stars

My dog has been on Luna food for quite a while now, I wouldn’t change it but I have tried her on a couple of other food that she didn’t like, she never turns her nose up at Luna food and it’s so han... See more

Rated 5 out of 5 stars

Super product! Our beautiful kitten loves his patties! Delivery is a dream - and packaged so well. The quality is great and we simply take out of the freezer defrost in the fridge and straight int... See more

Rated 5 out of 5 stars

I was recommended Luna and me after many months of my dog having a grumbly tummy through a friend of a friend way back in 2017 ! I ordered a trial pack and almost immediately with the guidance of Sam... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

668 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(668)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Great range and quality of food with excellent customer service.

Having tried several different brands of food for our sensitive-tummed and fussy cavapoos we finally found a winner with Luna&Me. They seem to love the range of flavours and the ready-portioned patties are so easy to serve out. Whenever I have had any queries the customer service has always been great too.

May 3, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hi Emma,

We’re so pleased your cavapoos are loving their meals, especially after a tough time with sensitive tummies. Hearing that our Patties have made things easier (and tastier!) is exactly why we do what we do.

And if there’s ever anything more we can do to support you or your pups, just let us know, we’re always happy to help.

With care,
LUNA & me

Rated 5 out of 5 stars

I absolutely love Luna & Me

I absolutely love Luna & Me! My adorable cats get their yummy food through a subscription service. This time, I needed their food sooner than expected. Luckily, it was super easy to adjust the delivery date. And guess what? It arrived just a few days later! My cats can't get enough of the patties, especially the chicken flavor. Big thanks to L&M! 😺🐾

May 3, 2025
Unprompted review
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Reply from LUNA & me

Hi Sandra,

This absolutely made our day, thank you! We’re so glad your cats are loving their Patties (especially the chicken!) and that adjusting your delivery was smooth and stress-free. That’s exactly how fresh raw feeding should feel.

If you ever need a hand with anything else, we’re just a message away. Give your adorable crew a cuddle from us!

With love,
LUNA & me

Rated 5 out of 5 stars

Great cat food

I recently had my first order from Luna And Me and was impressed with all aspects of their service and food! My cat loves all the flavours and I love the convenience of the pack sizes and how easy they are to store in my freezer and serve when required.
So it's a thumbs up from Twink And Me to Luna And Me! 👍👍

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Best cat food we've ever used

Have been using Luna and me for years now for our 3 bengals and would not dream about going somewhere else. They love it and their fur is so sleek and soft. Plus when you buy in bulk for the month it works out so much cheaper than going to the supermarket, very happy customer.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lu and me was recommended to me by my…

Lu and me was recommended to me by my son. At first my pup was unsure. Now he can’t get enough. He absolutely loves the treats too. I like that they come in perfect portions sizes makes life easier. I also like that they do the subscription so your little fury baby will never run out.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

This is my 2nd box order from LUNA & Me. My first was the puppy starter box which went down a treat, fast delivery and great communication. I then moved my puppy onto thr adult recipes (my choice) i had some question about the different options they offer. I emailed them and got a quick reply helping me make the right choice. I placed my order and it arrived when scheduled. Very happy with LUNA & Me.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Luna and Me Convert

We were recommended Luna and me by our new kittens breeder back in 2022 and haven’t looked back since.
Our other cats have transitioned well, their coats are shinier and overall health is amazing.
The vet always comments on how well they look.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Love the patties!

Tried many dog raw food brands and Luna&me is our firm favourite.
Really love the patties. They come portioned in pack of three so we know how much to feed without mess! Quality is superb nice and firm consistency.
Oh and we also order bones and treats. They are fab. :)

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for our girls!

We have been using luna and me for years for our miniature dashchunds. They love it. It's so easy and super fast delivery. When we first got our second one her fur was very dull it's now beautiful and glossy.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Much happier content cat

Very quick delivery. My very vocal Bengal is no longer begging for food every minute, she used to want fed on demand having pouch food, now 1 patte a day is all she needs, she’s is eating slower and much more content with life & no longer meowing all day long! her coat is shinier also, just a very happy cat!

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

As recently new cat owners for eating…

As recently new cat owners for eating raw I’ve found using Luna and Me quick and easy and I know what goodness is within the food.
Everything is well packaged and great quality.
Delivery has always been fast and I highly recommend this company.

April 21, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

This makes us so happy — thank you! We work hard to make it easy for our customers to give their pets our simple, nutritious, and delicious food, and we're so glad it's working well for you! We know that feeding fresh can feel new at first, and we understand how much better it feels to have someone just a message away - remember, we are always here if you need us! 🤍

Rated 5 out of 5 stars

Great quality food my kittens…

Great quality food my kittens absolutely love it

July 15, 2024
Unprompted review
LUNA & me logo

Reply from LUNA & me

Thank you for sharing this, Rebecca. We are delighted to hear that your kittens are enjoying their meals. Here's to happy & healthy kittens thriving on LUNA & me!

Rated 5 out of 5 stars

Changed over and wouldn't go back

Changed our kitten over to Luna and me since we got him at 4 months old. He's now almost 10 months and is moving onto the adult ones too give him more flavour choices.

The difference in his poops is huge, no more stinky litter trays.

February 3, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

We are so pleased to hear your kitten is enjoying his meals, Aimi, and that you have really noticed a difference in him since making the switch to LUNA & me! Do let us know how you get on with our adult recipes, and if you need any help with meal planning, then don't hesitate to reach out to us - we love to help! 🐾️

Rated 5 out of 5 stars

Twiglet loves Luna and Me

Twiglet loves Luna and Me - particularly the chicken patties. I love the convenience of the portion sizes, which ensures there is no waste. I didn't know raw pet food was a thing until we got Twiglet in 2020 and I did some research on the best cat diets. I tried L&M because it was recommended by loads of cat parents. When we switched him to it from the expensive tins we were buying the improvement in his coat and poo were almost immediate. 5 years on and he's super healthy and looks great!

May 3, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

This has really made our day, Chantal - thank you! 5 years - Wow! We are so thrilled to know that Twiglet is thriving on our recipes, and it's just wonderful that even after all this time, you are still reaping the benefits of feeding fresh! Being part of your raw feeding journey over the years is something we really cherish, and we’re so grateful for your continued trust and support.

Big cuddles to Twiglet from all of us. 🐾

Rated 5 out of 5 stars

Excellent company providing first class…

Excellent company providing first class raw dog dood . We have used for five years since our dog was a puppy and wouldn’t use anything else! The patties are super convenient and defrost really quickly they are nutritionally dense only good things go into these and it shows in my dogs behaviour and development . Wouldn’t use anything else just fantastic !!

May 3, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

This is just what we like to hear, Emma - Thank you! We're delighted that your dog is enjoying our food. Thanks too for your recommendation - it shows that you're happy with our products and service, and it means a lot to us! 🤍

Rated 5 out of 5 stars

Luna & Me Patties

Mr Darcy can’t get enough of Luna & Me ..
he is almost 3 years old now and has been eating his patties since he was 8 weeks old .. this is a non- negotiable !! Highly recommend to anyone looking to start on raw ..

May 3, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Thank you for your kind words and recommendation, Tracey! We are delighted to hear that Mr Darcy loves our patties - how on earth is he nearly three already? Time flies when you're eating well! Make sure to give him a big cuddle from all of us! 🐾

Rated 5 out of 5 stars

Fantastic service, Wonderful flavours

Always great customer service from Luna & Me. I ordered the wrong food by mistake and customer service gave me loads of advice and helped me resolve my issue in one phone call. My cat loves her food. The patties are conveniently sized so nothing goes off. All of the flavours are well received.

April 14, 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

This has really made our day! We're so glad to hear our food has made such a difference to your cat and that our customer service has his the mark every time. We’re so grateful for your support and loyalty. You being part of our LUNA & me family is really something we treasure! 🤍

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