Just installed Luvanto Acoustic Wall Panel boards and must say what a superb product , very easy to install with minimal DIY skills and they transformed the look and finish to my darts/guitar room. Wo... See more
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I had a tricky job with Luvanto Design LVT and Steve Miller got in touch, he was fantastic at getting this dealt with. He has great knowledge and patience explaining what needed to be done. Really gra... See more
We had an issue with our Lavanto Click Plus flooring and contacted their technical team for help. Steve Miller quickly identified that the fitting instructions hadn’t been followed correctly, even... See more
Company replied
Steve Miller has been very helpful in advising on the most suitable type of flooring for our large commercial project. After having issues with a previous Luvanto LVT click vinyl, Steve explained t... See more
Company replied
Company details
Written by the company
Luvanto has been active on Trustpilot and responding to reviews since March 2023. If you have an issue, please do contact us at sales@luvanto.com and we will try our best to help. With millions of square metres laid and thousands of satisfied customers, we know Luvanto Luxury Design Flooring is one of the best LVT's available on the market today! Visit www.luvanto.com - Browse our stylish collection of Luvanto luxury vinyl tile (LVT) flooring and find the perfect choice of colours and styles to match any room in your home. Use our room viewer to see how the flooring would look in your own home and request some free samples. Find a Luvanto showroom local to you where you can view the full range of flooring and receive expert advice to help you choose the perfect flooring for you. Luvanto - Stunningly realistic. Beautifully practical. Surprisingly affordable.
Contact info
Unit 2 Hurricane Drive, L24 8RL, Liverpool, United Kingdom
- 01514276000
- Sales@luvanto.com
- www.luvanto.com
Very poor
Very poor! I've been in the trade over 20 years.laid over 25sm for a customer, the product hasn't even lasted a year! All the faces have peeled off! Rather than accepting it was a bad batch they made up any excuse to avoid honouring the warranty!ruining my reputation in the process!cliftons supplied it and I've been waiting 3weeks for a call back! Avoid it!!!!!
October 1, 2022
Unprompted review
Reply from Luvanto
Hi Chris, Thank you for your review. We do like to take all issues relating to our products seriously. As you have bought the floor through a third party it is very difficult for us to comment any further. If you feel strongly about your complaint, please go back to Clifton where you bought the flooring and raise the issue with them.
Ridiculous amount of scratches
We had this installed 6 months ago, its ridiculous how easily it scratches the edges have risen too. Very expensive mistake, it's meant to last 25 years, I don't think it will last 5.
April 18, 2022
Unprompted review
Reply from Luvanto
Hi Sandy, Thank you for your review. We do take all issues experienced with our products seriously. As you haven't mentioned where you purchased the flooring from or who fitted it, it is difficult for us to comment further on your complaint as we don not have the full facts. We do have a Floor Care, Cleaning and Maintenance Kit that can assist with the removal of scratches and maintain the product throughout its lifespan. We'd be happy to review your complaint further if you can contact our Customer Service Team on 0151 437 6000 or email sales@luvanto.com.
Bought 17square metres of the Luvento…
Bought 17square metres of the Luvento Pro concrete floor had high performance screed laid & 1mm membrane for vinyl laminate. The click system dosnt stay clicked when walked on. Had to take it all up & replace with vinyl laminate that went down perfect. Waiting to hear from company to admit bad product. Will not use again 😡
June 1, 2022
Unprompted review
Reply from Luvanto
Hi Melanie, Thank you for your review. We do take all issues with our products seriously. We don't have a product called Luvanto Pro Concrete, we can only assume you mean Luvanto Endure Pro which is an SPC product and already has a built-in underlay. According to our installation instructions it does state not to use any additional underlayment with this product as it can have an adverse effect on performance. From your review we can see that you have used an additional underlayment, which may have caused the problem. If you would like us to revisit your complaint, please contact our Customer Service Team on 0151 4276000 and we will try to help.
Do not touch their LVT
I bought LVT for the whole downstairs of my home. It was fitted on a new build property of about 10yrs old. The subfloor is concrete and is flat yet literally a week after fitting some edges started rising. Over the course of 3 month so much of the corners lifted and was consistent from the front of the house to the back. The shop, nor the fitter nor Luvanto are willing to admit its a product fault and all blame the subfloor. I have just had the LVT lifted and my subfloor is good enough that 3 other fitters say it does not need screeded.
Im now left to purchase another floor and pay to have it fitted.
November 1, 2021
Unprompted review
Reply from Luvanto
Dear J
Thank you for sharing your concerns with us. We take all complaints seriously and value your feedback.
Unfortunately, I've not being able to locate your formal complaint without the details of the retailer and installer involved. I have tried to find it under your name but have been unsuccessful.
Based on your description, it appears that a click product may have been used for your installation, and I would assume that a surface regularity check was conducted prior to installation. However, it seems that the product may not have been the correct fit for your environment, as we have various types of flooring to cater to different needs.
Our quality control indicates that there were no reported manufacturing issues with our Click product at this time. Nevertheless, we always aim to assist our customers as best we can, and I'm unsure why this has not been extended to you.
We are always available if you would like to discuss these issues further and address any communication breakdown. Please contact us at sales@luvanto.com.
Brilliant LVT
Brilliant LVT, I have fit this for the last 5 years and I have never had an issue.
The negative reviews I have read on here are not a problem with the product but the installation.
September 12, 2021
Unprompted review
Reply from Luvanto
Thanks for the review Jay. That's why we always recommend having flooring installed by an experienced LVT fitter.
Very poor quality only down one week…
Very poor quality only down one week flooring expanding due to glue issues etc don’t waste your money it’s costly and won’t last . Stay with laminate flooring.I am going to buy laminate to have over the top that’s going to cost me again at least it will not fall apart
July 6, 2021
Unprompted review
Reply from Luvanto
Dear Deborah
Thank you for your review. As you will appreciate, we take all reviews and feedback seriously.
As we're unaware of the retailer / installer you have used I can’t look back over your complaint. Based on your review it looks like you may have had a click type floor as you mentioned it falling apart. This type of floor is not designed to be stuck down and I can see why you may have had issues should this be the case.
With floors that are designed to be stuck down, like Luvanto Design, your installer needs to use the recommended adhesive or you risk the floor not performing as designed as you have rightly mentioned.
If you would like to discuss this further we are more than happy to go through your complaint and explain where the short falls are and try assist where we can. Please do contact us at sales@luvanto.com.
White Sparkle Planks
I have had the Luvanto Click White Sparkle fitted in my bedroom. It's not white, more of a cream/off white colour. It still looks amazing when the light hits it. It feels quite warm to walk on and it's fantastic quality.
May 3, 2021
Unprompted review
We had the concrete style fitted…
We had the concrete style fitted Christmas 2019. The fitted had to relay half the floor immediately as they were all scratched straight out of the box. That same day we found more scratches, even though all our dining furniture has protective feet on the bottom. Then after around a month later, edges started to chip off and whole chunks started to peel away. It's quite dangerous to walk on now as bits of the flooring either stick up or chip off. We haven't used any chemicals to clean the flooring so we are unsure how it's happened. We contacted the supplier and he said fault lies with the company itself. We're really disappointed
February 25, 2021
Unprompted review
Reply from Luvanto
Dear Victoria,
Thank you for sharing your feedback with us. We understand that you have experienced some issues with your flooring, and we apologize for any inconvenience or frustration this may have caused.
After conducting a thorough search, we were unable to locate a formal complaint under your name, but we would still like to address the concerns you have raised. It sounds like you may have had a click system installed that required an additional underlay and may have performed differently in direct sunlight compared to our SPC range. We understand that your floor has chipped on the joints, and we suspect that this could be due to a variety of factors such as product selection, location, installation, and possibly the subfloor not being in tolerance. We do provide instructions with every box of flooring, as well as on our website, to ensure that our customers are aware of the necessary precautions to take during installation.
We also understand that you have taken precautions to protect your floor by using furniture feet, but unfortunately, over time, they can pick up bits of grit that can leave fine scratches on your floor. However, we do provide extra pads in our care and maintenance box to prevent this from happening.
We want to assure you that we take the quality of our products very seriously and we would never knowingly send out a product with scratches on it. If this was the case, we would have arranged a direct replacement. It is possible that scratches may have occurred if people walked on the floor during the installation process before checking their shoes. We always recommend that retailers advise customers to wear appropriate indoor shoes to prevent any outdoor materials from causing damage to the floor.
We hope that this sheds some light on why these issues may have occurred, and we regret that we were not given the opportunity to assist you at the time. If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team at sales@luvanto.com. We appreciate your feedback, and we will use it to improve our products and services in the future.
Luvanto Click 'New Concrete'…
WE had Luvanto Click 'New Concrete' fitted in our new kitchen 7 months ago. We are very pleased with it - looks as new, easy to keep clean. It is nice to walk on in bare feet - not cold and is forgiving if I drop something.
June 24, 2020
Unprompted review
Great flooring!
Fast delivery of sample led to floor choice which has now been installed. Fitter thought it was an excellent choice!
November 4, 2019
Unprompted review
Very good service
November 4, 2019
Unprompted review
ordered samples
ordered samples , they came really quickly. The flooring look to be really good quality and I'm now waiting for the flooring to be fitted !
October 28, 2019
Unprompted review
Excellent service.
I rang Luvanto customer service for some LVT samples,early afternoon, and they said they would be there in the morning, and true to form they were.
I have placed an order from them, and got the same friendlies as my first call,and the same speedy delivery.
I would certainly recommend them.
October 28, 2019
Unprompted review
Great and speedy service
October 28, 2019
Unprompted review
Very efficient service
October 28, 2019
Unprompted review
Installed Luvanto QA Ebony Herringbone…
Installed Luvanto QA Ebony Herringbone a few days ago and although the floor looks amazing. it has so many scratches only after 4 days of being installed. My advice is save yourself the money and buy a better more reputable brand as you will be throwing money down the drain.
December 12, 2018
Unprompted review
Reply from Luvanto
Dear Tariq
Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.
As we don't have a full understanding or log of your complaint, or know your last name, it is difficult to pass comment without knowing the full circumstance of the installation.
Should this have been raised as a formal complaint, we would have recommended the use of our Floor Care, Cleaning and Maintenance Kit which contains products and guidance on how to maintain and prolong the life and finish of your floor.
These kits are available from your local flooring retailer.
Thank you for your feedback.
Poor quality and poor service
I ordered some Luvanto click though a local supplier. Twice Luvanto sent the wrong product to my supplier. When it finally did arrive and I've opened it I had clipped panels and it looked like the whole lot was seconds. Poor show Luvanto - very disappointing
November 11, 2018
Unprompted review
Reply from Luvanto
Dear Allan
Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.
We would like to clarify that without all the facts, it is difficult to provide a direct response to your claim. However, we appreciate the opportunity to address your concerns and provide an overview of our approach.
We acknowledge that mistakes can happen, and there may be factors outside of our control such as retailer errors, wrong materials, or systems, that could impact the order fulfillment process. We are committed to providing the best service possible, and we continuously work to streamline our processes to minimize errors.
We understand that your review is based on your conversation with the retailer and their interpretation of your requirements at the time. We would be grateful if you could provide us with more details about your specific experience so that we can investigate and take appropriate action. Please reach out to our Customer Service Team at sales@luvanto.com, and we will be happy to assist you in any way we can.
Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
QA luvanto flooring through Floors…
Brought luvanto flooring through Floors 4 u Erdington Birmingham. This is vinyl flooring which could be fitted anywhere in home as per Floors 4 u
We have had flooring fitted throughout our home to find that when sun shines through the back of thr house the flooring lifts to the point where it is really soft and hot very hot so hot you cannot walk on it. The flooring has now swelled and looks a complete mess had flooring fitted March 2018. Got intouch with both company's luvanto who explain via phone this has happened before but we have to go through Floors for u as this is where we purchase the flooring from . We was advised by Floors for u to pay £100 for independant flooring inspector to look at floor as the sale team Erdington didnt know why the flooring had done this. Have now had inspector report back and its due to high levels of heat.
Floors for u Erdington have now said that you cannot fit luvanto flooring in direct sunlight. And has now left us with a swelled floor we was not advise of thid before point of sale during or after sale or when we approched them with the fault
if we would of know this we would not of put this throughout house. Let's face i you cannot have luvanto flooring unless you have property without direct sunlight this is ludicrous!
On the box it says can fit in conservatory's no you can't sunlight
i have payed over £2 000 pounds on this flooring supplied and fitted to be left with nothing from either company!! Both passing the buck say clear of all singing and all dancing luvanto flooring!!! Also stay clear of floors 4 u!!!
Rude! Staff at head office no 1 in management to call you back.
pass the buck take your money company
June 25, 2018
Unprompted review
Reply from Luvanto
Thank you for taking the time to provide your feedback. We appreciate your input and take all customer concerns seriously.
Based on your review, it appears that the click range product you purchased from one of our retailers did not meet your expectations.
Please note that we always provide detailed instructions for retailers and other parties involved in the installation of our flooring materials. These instructions are included in the boxes along with the products.
We understand that in some cases, an independent inspector may be necessary to evaluate the situation and provide a fair and unbiased assessment. It appears that in your case, the product you purchased may not have been the correct specification for the area is was used. Other products within our range are more than suitable for these conditions.
We regularly update our website and inform our retailers of any changes to our products. However, we understand that it can be challenging to update all internal documents and packaging. We appreciate your understanding in this matter.
If you would like to discuss this matter further, please do not hesitate to reach out to us and contact our Customer Service Team at sales@luvanto.com. We would be happy to assist you in any way we can.
Thank you again for your feedback.
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