Luxaflex UK Reviews 

I recently had a positive experience with Luxaflex UK while dealing with a small issue with my blinds. When a cord snapped, I reached out to their customer service and was impressed by their helpfulness. They guided me on how to get the blind repaired professionally, but also offered to send me a replacement cord at no cost when I expressed interest in fixing it myself. Although the fix was a little tricky, it worked perfectly in the end. I also needed a new control unit, and the customer service, especially Kerry Haye, was exemplary in providing prompt assistance. Even without an online shop for spares, their team was responsive and efficient in mailing me the necessary parts. Having had my blinds for years, they still look as good as when they were new, thanks to Luxaflex's exceptional service. Overall, a satisfying experience.

The toggles at the end of my 30 year old blinds finally succumbed to UV light and disintegrated.

A quick email discussion regarding type and a replacement set arrived in the post. FOC

Great service - many thanks

I asked the costumer service if they have some replacement parts for a clients blinds and they send them to me, free of charge. Excellent service, I’m surprised! Well done!

My kitchen roller blind stopped working and wouldn't say open. Luxaflex customer support sent me a new 'barrel' which was easy to fit and immediately fixed the problem. Excellent customer support!

We were having issues with our luxaflex blinds not operating properly. We were called back by customer service who talked us through step by step on how to factory reset the blind and get it back to its correct parameters. Tracy was super patient and really helpful:) Great customer service 10/10

I contacted customer support after a cord inside one of my blinds snapped. They told me how to go about getting the blind professionally fixed, but when I told them that I wanted to try fixing it myself, they sent me some cord free of charge. The fix was a bit fiddly but it worked perfectly!

I required a new cord and control unit for
one of my blinds.
From initial contact with customer service to receiving replacement part the service was exemplary.
Special thanks to Kerry Haye for patience and assistance.

Great after sales service. I needed some spare parts for my blinds and not only they responded promptly, they also sent the spare parts free of charge. Excellent

Just wanted to thank Colette and the team.
A replacement part was sent direct for 10 year old blinds.
Excellent customer service

My blind plastic toggles broke, Luxaflex sent me free replacements very quickly. Great service, perhaps toggles need to be a bit more robust

There does not appear to be an online shop for spares and their contact number was hard to find.

But once contacted, they were super helpful and responsive. With the aid of a photo, the first person to answer the phone, was able, efficiently, to send me the tiny broken part by post and free of charge.

That is service.

Excellent customer service.
I can only echo the experience of another reviewer who recently posted here.
A small part had broken on blinds I had installed years ago. The supplier I obtained the blinds through has since closed or moved so I sent an email to Luxaflex.
I received a really fast response and the part I needed was sent to me without any charge at all.
Brilliant customer service. As aImost an aside have had the blinds for years and they look as good now as when they were installed so my experience with Luxaflex couldn't be better.

Great experience, lovely blinds - fit in my home perfectly

The clear section of the foot plate was broken a few days ago. As the blind was installed by the previous house owner, I have no idea where to buy the spare parts. Therefore, an email was sent to Luxaflex and I received a reply on the same day saying that they could send me the spare parts for free. The spare parts has just been delivered and problem solved! This is one of the best customer service I have had recently.

I spoke with Joanne at Luxaflex regarding some replacement clips for a blind I purchased some 9 years ago ! Not a problem - send photo and I will put some in the post to you - Gratis ! What a refreshing change ! Fabulous Service, thank you so much !

I have Luxaflex aluminium Venetian blinds in a few places in my house. After quite a few years a guest managed to break one of the bottom rail plastic cord-holders. I called Luxaflex (somewhere in the North) and a very helpful lady quickly identified the type of cord-holder and said she would mail a few to me. When I asked the price she insisted that payment for such a small spare part was not required. I received the package in Sussex via Royal Mail the next day!

I recently had a problem with a Luxaflex blind & really needed some advice & surport

I rang and was instantly impressed by Kathy McGee professionalism & caring nature not to mention her knowledge & experience
Thank you luxaflex for having the best customer service staff.
Kathy highlighted what was needed to get the blind back to its best & organised a few small parts which arrived very quickly through the letter box
I highly recommend Luxaflex blinds & their amazing customer service

I bought 10 expensive blinds from this company for two large bay windows about 9 years ago. They market themselves as selling premium high quality products. They were bought to protect from direct sunlight. About two years ago the blinds started detatching from the glue. One blind has completely disintegrated and two others are on the way to disintegrating. They no longer sell the exact fabric so replacing one blind won't work, the warranty has run out, they don't offer discounts and to replace the five blinds on one bay window will cost about £2,000. Also the plastic attachments to the blinds regularly break. All in all very disappointed with my experience of this company.

I bleached the blinds accidentally and wanted replacement material. NOT POSSIBLE. WHOLE NEW BLINDS WITH MOTORS at £2,500 each. Tried contacting the retailer, Luxaflex. NO REPLIES.
Only had them 3 years. BEWARE

Great products for all your needs. Unmatched after care but rarely needed, the friendly team at Luxaflex UK are always happy to help with anything.