Easy online form to log issue with our 2017 Downdraft . Including videos. Immediate acknowledgement of request and clear process shared for next steps. Really helpful to speak directly with the engin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our Pink Luxair extractor fan, yes, Pink! It's 11 years old and needed new lights and a grease filter. (To be honest, the lights still worked but looked a bit tired ). Erin at customer serv... See more
Company replied
Have just had my Luxair Cooker Hood delivery and have to remark on how professional and thorough it was. Delivery arrived on time, very lovely chap brought the parcel into my home and throughly checke... See more
Company replied
Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone ca... See more
Company replied
Company details
Written by the company
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Contact info
Unit 4-5, Keld Close, HG4 5NB, Ripon, United Kingdom
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4.7
Excellent
567 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company to deal with and a five star service
Collected and inspected at there warehouse from Dave and his colleague, brilliant service very friendly and helpful also we would like to give five stars to both Erin and Michael, Erin helped with the information when ordering, also contacted regarding collection and Michael on the day of collection.
February 11, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello,
Thank you for your wonderful review.
We are delighted to see that you are happy with the service provided throughout your experience with us, we will ensure your kind comments are passed on to all staff members involved :)
Great choice with the LA-90-CURVA-BR, we have no doubt you will be just as happy once this is installed.
Kindest Regards,
Luxair Team!
Great experience with Luxair hoods a…
Great experience with Luxair hoods a brillant product which looks great. The delivery handoff was perfectly done by Lee who was professional and thorough, and ensured product was in good condition at handover. Highly recommend Luxair hoods.
February 4, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello Bhavik,
Thank you for your review!
It is great to hear you are happy with the service provided when our driver, Lee was delivering your LA-120-SOFFITTO-SM-WHT.
Please don't hesitate to contact us if we can ever help further.
Kind Regards,
Luxair :)
Lee was very polite
Lee was very polite, positive about the product.
Delivered to exactly where we wanted it.
Nice experience for a change.
February 5, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Kevin,
Thank you for your wonderful review!
We are delighted to hear you are happy with the service provided by Lee when delivering your order, we will make sure your kind comments are passed on.
Best Regards.
Luxair Team :)
Lee was polite
Lee was polite, friendly and he explained everything clearly.
February 5, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Al,
Thank you for your review.
It is great to hear that you are happy with the service provided by Lee, we will ensure your comments are passed on.
Kind Regards,
Luxair Cooker Hoods Ltd.
Nuvola Cooker Hood Brilliant Delivery!
Process great from start to finish. Driver Lee arrived at 9.40. Delivered to the rear of our property as requested. Lee very helpful giving us advice about installation which was very useful. A very positive experience. Many thanks
January 28, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Mr Hugh Alexander-Jupp,
Thank you for your wonderful review!
We are so pleased to hear you are happy with the service provided from start to finish when ordering your LA-90-NUVOLA-STRATOS-WHT. We will ensure your kind comments are passed on to Lee.
Please don't hesitate to contact us if we can help further at all.
Kind Reagrds,
Luxair Cooker Hoods Ltd.
Look good and work well
I purchased a luxair extractor 4 years ago. The hoods are expensive, but they look good and work well. The engineering is quite basic.
January 24, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Mat,
Thank you for your review.
We are pleased to hear you are happy with the hood of your choice.
Kind Regards,
Luxair Cooker Hoods Ltd.
Just taken delivery of our Induction…
Just taken delivery of our Induction Hob and Down Draft Extractor. What a pleasure to deal with a British company run by such nice helpful people who obviously pride themselves in providing excellent products and customer service from the moment we placed the order to taking delivery. The delivery driver was excellent. Polite and knowledgeable, taking time to open the hob to check that it wasn't damaged. Would definitely recommend this company.
January 20, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi John,
Thank you for your excellent review! We are delighted to hear how happy you are with the service/experience provided throughout when ordering your LA-90-DOWNDRAFT-BLK & LA-90-LUSSO-IND-5 - great choice of extractor and hob there :)
Thank you again and please feel free to send us any photos when you have completed your installation.
Kindest Regards,
Luxair Cooker Hoods Ltd :)
My purchase of an 1100mm cooker hood…
My purchase of an 1100mm cooker hood has been good from initial enquiry to delivery. They were happy to take technical questions and offer advice on flu dimensions etc.
I opted for the free delivery which took around 8-10 days, but was then delivered by Lee a Luxair driver who communicated well all the way to the door and happily took the time to open up the box to check the product and offer advice. Would definitely use again.
January 15, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Nicki,
Thanks for your review!
So pleased to hear you are happy with the service provided when ordering the LA-110-MODA-SS and to hear you wouldn't hesitate to use us again :)
We will ensure your kind comments are passed on to Lee.
Kindest Regards,
Luxair!
Excellent service from the word go
Excellent service from the word go - wonderful help from the staff in the office over a query re ducting to Lee the guy who delivered the cooker hood & all of the parts. We would certainly recommend dealing with this company.
January 17, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Brian,
Thank you for taking time to leave us a review!
It is great to hear you are impressed with the service provided throughout your experience with us, when ordering the LA-90-LUSSO-STD-SS.
Please don't hesitate to contact us in future if we can help further, and feel free to send any installation pictures! :)
Kind Regards,
Luxair Cooker Hoods!
Fantastic island cooker hood
Fantastic island cooker hood!
Great design and very powerful. It has definitely elevated the look of the kitchen.
Excellent service from the team also.
January 10, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Natalie,
Thank you for your review! :)
We are delighted to hear you are happy with your choice of island cooker hood, and the service provided.
Please don't hesitate to get in touch if we can help further at any point.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great service and product
Great service and product.
Our delivery driver Lee was very helpful and gave good advice on care of our hood.
January 8, 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Paul,
Thank you for your review!
It is wonderful to hear you are happy with the service provided throughout and the product you chose.
The LA-150-AREZZO-SS is a great choice and we have no doubt you will be just as happy with your choice once installation is complete.
If we can ever help further you know where we are.
Kindest Regards,
Luxair Team :)
Reply from Luxair Cooker Hoods Ltd
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods Ltd.
After Sales Service
I had to remove our cooker hood and conduit to redecorate the kitchen. The reassembly proved to be a real challenge. After 3-4 frustrating hours I phoned the company and was put in touch with "Simon". He helped solve the problem. I was most grateful for his assistance, sense of humor and patience.
True after sales customer service
December 19, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Derek,
Thank you for taking the time to leave us a review! We are so pleased to hear you are happy with the service provided from Simon, we will ensure your kind comments are passed on & we are pleased to hear he was able to help resolve the reassembly.
Kind Regards,
Luxair Cooker Hoods Ltd.
Exceptional Service That Goes Above and Beyond!
A fantastic company with incredible people to deal with! I was on my way to collect my kitchen extractor fan from Leeds on a Friday (they’re closed on weekends, and I had a fitter scheduled for the next day). Unfortunately, my car broke down about 40 minutes away. I called the company to see if there was any chance they could deliver it that day. It was already 2 PM, and they close at 4:30 PM, so I knew I wouldn’t make it in time.
The staff were incredibly helpful and spoke to Dave in the warehouse, who went above and beyond to arrange for my order to be delivered within the hour. I can’t thank them enough for their exceptional service. I highly recommend this company!
December 13, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello Asif,
Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with the service provided.
We were more than happy to help however we could & we hope all was sorted with your car.
Will make sure your comments are passed over to Dave, please do not hesitate to contact us if we can ever help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great customer service
Great customer service. Very quick reply to emails. Sensible and helpful suggestions to queries. We thought there was a fault with the extractor (it was an electrical fault in the house). Luxair were extremely helpful and sent a replacement part very quickly. Allowed us to return when not needed. Highly recommended
December 10, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Amy,
Thank you for your wonderful review.
So pleased to hear your cooker hood is working and the electrical issue in your house was sorted. I can see the part arrived back with us today and the refund was processed today as well.
You know where we are if we can ever help further.
Kind Regards,
Luxair :)
Great communication
Had a "problem" with our cooker hood. Throughout the customer service was excellent, prompt email responses and suggestions to remedy the issue. In the end it was an electrical issue and nothing at all to do with the hood. Can't fault them, or as it appears, their cooker hood.
December 10, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Jeremy,
Thank you for the review!
It is great to hear how impressed you are with the service provided. We are pleased to hear your cooker hood is now working as expected!
Kind Regards,
Luxair Team.
Would highly recommend
We’ve brought from Luxair a couple of times now and it’s always great service. Communication was good throughout the process and Lee was extremely thorough with checking the product with me on delivery - and giving me tips for maintaining the finish.
Would highly recommend.
December 11, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello Heidi,
Thank you for taking the time to leave us a review! :)
We are delighted to hear you are happy with the service provided throughout, when ordering your LA-90-DELUX-BR-SM-SS.
Feel free to send some photos once installation is completed.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Induction hob purchase
Following an excellent experience with the recent purchase of an extractor we decided to also buy an induction hob from Luxair. Once again it was a smooth experience from start to finish - Lee the (friendly and knowledgable) delivery driver checked the goods were undamaged and provided some very useful product information. The hob and extractor won't be installed for a while but if the products match the service in quality I will be delighted!
November 26, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Martin,
Thank you for another wonderful 5* review!
We are so pleased to hear that you are once again happy with the service provided and the product you choose again.
It is always greatly appreciated to have repeat/returning customers. We have no doubt you will be just as happy with your Luxair Hood & Hob!
You know where we are if we can help with anything else.
Kindest Regards,
Luxair Cooker Hoods Ltd.
We had survey, purchase and installation
We had survey, purchased and installed cooker hood by Luxair. We took the advice, and decided the model cooker hood for our kitchen. The installation job was fantastic. Simon and Jim (Appologise if I remember the names incorrectly) setup the protection indoor and outdoor before the work, their work was just clean, neat, and prompt. After work, they cleaned up the site, and brushed all the dust. They also made tests to ensure everything was fine. Very professional. We feel our property was respected, and we are very satisfied.
November 21, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Sissy,
Thank you for your wonderful review! :)
We are so pleased to hear you are happy with the site survey, purchase & installation service provided. It is great to hear how impressed you are by the work carried out by our engineers, Simon & Jim - we will make sure your kind comments are passed on to them.
Please do not hesitate to contact us in future if we can ever help further.
Kindest Regards,
Luxair Team!
G…reat Service
Very helpful sales and technical advice. Delivery was prompt, on time and Lee (delivery guy) helpfully unpacked the Caporra extractor and made sure there was no damage in transit.
November 19, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Kev,
Thank you for your review!
So pleased to hear you are pleased with the service provided throughout your experience, from pre-sales/technical advise through to delivery.
Great choice with the Caporra too!
Kindest Regards,
Luxair Cooker Hoods Ltd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.