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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our Pink Luxair extractor fan, yes, Pink! It's 11 years old and needed new lights and a grease filter. (To be honest, the lights still worked but looked a bit tired ). Erin at customer serv... See more
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Have just had my Luxair Cooker Hood delivery and have to remark on how professional and thorough it was. Delivery arrived on time, very lovely chap brought the parcel into my home and throughly checke... See more
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Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone ca... See more
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Company details
Written by the company
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Contact info
Unit 4-5, Keld Close, HG4 5NB, Ripon, United Kingdom
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4.7
Excellent
567 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Poorest pre-sale customer service
I was in email correspondence for 2 weeks trying to insure I ordered the appropriate ducting for my extractor fan order at the same time. Not once did they mention that the price would increase by £100 the next day. I also asked about delivery in time and they failed to give me the correct information requiring me to have to cancel my order They were not once helpful or offering an alternative to what was ultimately there poor service information, just suggesting I cancel. I asked for contact details of the head office and again they failed to supply even after asking twice. The best I got was a pdf of their complaints procedure where an investigation would be carried out by the person I was probably wanting to complain about. Use this company at your own risk. You’ve been advised. They have no concept of customer service.
January 22, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello Colin,
I'm afraid we would have to disagree with your version of events here and it's disappointing that your statements are incorrect and misleading.
When you initially contacted us on 28th December at 7:38pm, you received a response to your email the very next morning at 9:26am. and we proceeded to answer your enquiries throughout that time and when we returned to work on the 2nd Jan.
You were advised that we are not able to tell you exactly what ducting components you need for you installation as we in the office can not see the installation which makes it very difficult to tell you "you specifically need XYZ ducting components"
we did advise you that the only way we can guarantee the parts you need for your installation was by paying for a site survey with one of our engineers, to which you then advised you live in France, so this unfortunately ruled out this option.
My colleague then proceeded to advise you, if you could provide drawings we may be able to help you in more detail, which you failed to provide.
You were advised the product you needed to attach to the back of the motor to start off your run, but after then you would need to select the components you think you may need depending on your ducting route (which we can't see)
You then proceeded to be very rude and aggressive in some of your emails and your final email to us was on 2nd Jan in which we heard nothing else from you from this date.
It wasn't until 10 days later you emailed back complaining the price had increased.
This did not happen the next day as you state and our correspondence with you had ended 10 days prior to this increase and we had no indication you wanted to go ahead with any order due to the tone and nature of your emails.
The product you were looking at was on special offer and this promotion can end at anytime.
At no point in your emails to us did you ask anything about delivery, so it's disappointing you would make up this claim in your review, i have been back through your emails to check this and not once was an enquiry about delivery made prior to ordering.
You asked how to complain in which you were provided with this information along with our complaints procedure, again at no point does it state the person you are making a complaint about would be the one dealing with your complaint.
This would not be allowed to happen and a proper enquiry would not be able to take place if this was the case, and it would be beneficial not to make unfounded assumptions and by sticking to facts when leaving a review as it does not help anyone.
Mr Brook we are 100% confident that we helped you the best we could in the time you contacted us, however it seems you would not have been happy unless we could have provided the impossible, we are sincerely saddened you were not happy with us on this occasion however we do believe we did the best we could in helping you with the information we had to hand (which was very little)
Kind Regards
Luxair Cooker Hoods.
Great goods and excellent service
Delivery was as advised and confirmed prior to the driver arriving. Our delivery driver, Lee, took the time to open the box, check the hood for damage. He also advised how to keep the unit clean of fingerprints & grease. Would highly recommend Luxair to my friends.
We are yet to fit our hood but have high expectation based on the company and its employees thus far.
January 8, 2024
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Michelle,
Thank you for your review! We are so pleased to hear you are happy with the service provided throughout your experience with us, and that Lee was helpful when delivering your order.
We have no doubt you will be just as happy when you install your LA-100-MILLE-SM.
Please do not hesitate to contact us if we can help further in future.
Kind Regards,
Luxair :)
Reply from Luxair Cooker Hoods Ltd
Hi Mike,
Thank you for your review.
So pleased to hear you are happy with the service provided by Chris when delivering your LA-90-SYNERGY-WHT.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very good buying experience and very…
Very good buying experience and very good delivery experience. The sales department were responsive and very helpful with advice on the purchase and installation.
The delivery was on the date requested and right on forecast time - Lee was excellent, informing us 30 minutes in advance and unloading, lifting the hood inside and checking all was in order. Thanks Lee!
December 21, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Adrian.
Thank you for your review!
It is great to hear you are happy with your experience with us from start to finish. Excellent choice with the LA-90-ASCENTI-SS, please feel free to send us some photos once you have completed your installation.
As always, if we can help further please let us know.
Kind Regards,
Luxair Team!
Delivery of Linea cooker hood - Ex quality
Received delivery of my Linea cooker hood today. Very impressed with the quality of the hood, we fitted it straight away (a fairly straight forward task except the chimney was a bit fiddly) and the hood looks superb finishing off the kitchen perfectly. Delivery was very speedy arriving in plenty of time for use over the busy Xmas period. Our delivery driver, Lee, took the time to open the box, check the hood for damage and let us know a good tip to keep the SS clean of fingerprints & grease. Would highly recommend Luxair to my friends.
December 20, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Tanya,
Thank you for leaving us such a wonderful review! We are so pleased to hear you are happy with the service provided throughout and the quality of your LA-90-LINEA-SS.
If we can be of any further help, please do not hesitate to contact us.
Kind Regards,
Luxair :)
Chris the delivery Driver was so nice…
Chris the delivery Driver was so nice and efficient, he unpacked the hob to check it over took photos and put it safely back in the box for protection. great delivery service, on time!
December 18, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Andrew,
Thank you for taking the time to leave a review regarding your experience when purchasing the LA-90-PANORAMIC-IND.
We are delighted to hear you are happy with the service provided and will ensure your comments are passed on to Chris.
Kind Regards,
Luxair Cooker Hoods Ltd.
Lee our delivery guy was so efficient…
Lee our delivery guy was so efficient and helpful. It was a big box and he was super sensitive to the space and my home. Excellent service from start to finish!
December 13, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Nicola,
Thank you for your review!
Great to hear our driver, Lee delivered your item safely and was respectful of the space and your home. Pleased to hear your experience has been excellent throughout.
Kindest Regards,
Luxair :)
great customer service
I ordered the wrong product (My fault)- Customer service from Erin was first class no hassle replacement ..
Needed the new one in a hurry arrived within two days so my fitters could complete the job- the one i did not need was picked up by Lee - again great service-
December 11, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Stewart,
Thank you for your review.
We are delighted to hear you had a wonderful experience throughout, we will make sure your comments are passed on to Erin personally, and Lee. The LA-90-ANZI-BR-SS that you decided on is a great model, we have no doubt you will be impressed once the item is installed.
As always, if we can help further please do let us know.
Best Regards,
Luxair Cooker Hoods Ltd.
Just had a delivery of a cooker hood…
Just had a delivery of a cooker hood from Lee. Very helpful and efficient. Checked the delivery was all there before leaving. Very good. What a difference it makes when the company does it own deliveries
December 12, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Trevor,
Great news! We are so pleased to hear you are happy with the service provided. We do pride ourselves in being able to do a vast majority of our own deliveries, with our own drivers - we also feel this makes a huge difference!
Thank you for taking the time to leave a review.
Kind Regards,
Luxair Team.
So far so good...
Easy ordering and good updates on the delivery in real time. Surprised that poor Lee had to deliver this large item on his own, and just very lucky my husband happened to be in to help. I wouldn't have managed it if it was just me and Lee. Haven't unpacked it yet so fingers crossed it's all there and undamaged.
December 11, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Gabrielle,
Thank you for your review, we are pleased to hear you are happy with your experience from ordering to delivery!
We do provide our drivers with all necessary equipment in the vans for delivering the larger items.
We will make sure your kind comments are passed on and thank you again for taking the time to leave a review.
Kind Regards,
Luxair Cooker Hoods Ltd.
Arrived within time promised
Arrived within time promised. Delivery driver - Lee - unpacked the item to check it wasn't damaged and explained how to handle and fit it. Will install soon.
December 5, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear William,
Thank you for your review! Great to hear that you are happy with the service provided, we will ensure your kind comments are passed on.
Best Regards,
Luxair :)
Great customer service and technical…
Great customer service and technical support. Advised on the correct fan and control switch assembly then also gave clear instructions on fitting both. Answered all emails promptly. Would definitely recommend.
December 7, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Ross,
Great to hear that you received the required support before and after your order was placed with us, enabling you to order and fit the correct parts. We are always here to help should you need us!
Thank you for your wonderful feedback.
Kind Regards,
Luxair :)
All round great service
Website very helpful and ordering process was fairly easy. Arrived within time promised. Delivery driver - Lee - unpacked the item to check it wasn't damaged and explained how to handle and fit it. Now installed and working brilliantly. Very happy.
September 22, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hello Aubrey,
Thank you for your review, we are so pleased to hear that you are happy with the service provided throughout.
Great choice with the LA-90-SOFFITTO-SM-WHT.
We will ensure the comments are passed on to Lee.
Kind Regards,
Luxair.
On line experience and advice were…
On line experience and advice were excellent. Lee the delivery driver provided a lot of further advice on installation and unpackaging the item.
December 6, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Derek,
Thank you for your review and positive feedback!
We are pleased to hear the advice you received throughout was helpful and you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods.
Took delivery of our cooker hood
Took delivery of our cooker hood - every step was painless from ordering, updates on delivery and courteous customer service when needing to call. Lee delivered the unit and physically checked the goods with tips on how to handle it - great service and awesome looking product LA-90 Skyline in white (yet to be fitted).
December 5, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi David,
Great news! We are delighted to hear you are happy with your choice of extractor, the LA-90-SKYLINE is a great model.
Thank you for your feedback regarding the painless process throughout, we always aim to provide the best service possible and it is great to hear that you are happy with the service provided.
Kind Regards,
Luxair.
Excellent service
Once I ordered my hob, I realised my chosen delivery type was possibly wrong, so I emailed to ask if I could change it, I received a very quick and helpful reply saying when they were intending to deliver and asking if I still wanted to change my mind. I received a 2hr delivery slot by text that I approved. Lee arrived on time and was very friendly, he did a quick check for damage just in case and gave helpful instructions on how best to look after the hob until it was fitted. Absolute minimal fuss but maximum customer service.
December 5, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Sarah,
Thank you for taking the time to leave us such a wonderful review!
We are so pleased to hear that you are happy with the service provided throughout. We always try our best to deliver goods as soon as possible, even with the standard delivery option using our own drivers.
Great choice with the LA-83-ARCUS, we have no doubt you will be very happy with your choice! Please feel free to send us some pictures once installed.
As always, if we can help further please let us know.
Kind Regards,
Luxair team.
Bought an extractor from an online shed…
Bought an extractor from an online shed and returned it immediately it was shoddily built not as described
Found Luxair in Melmerby and spoke in person ordered online and collected in person
Our 72cm model is a world apart in build quality and finish - cannot recommend enough
The firm are professional and really know their onions - top people top product and I understand that I have a 7 year warranty
November 28, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Andrew,
Thank you for taking the time to leave such an excellent review.
We are delighted to hear you are happy with the service provided throughout you experience with us.
The LA-72-CAN-BG-PLUS you have ordered is an excellent choice and a very popular model, that does indeed benefit from a 7 year warranty - you just need to make sure you register within 31days of installation to qualify for the extended warranty.
Thank you for your wonderful feedback regarding the quality of our products, we do believe our products are of the highest quality so it is great to hear you agree after seeing what else is on the market!
Kind Regards,
Luxair :)
Broken after just over two years
I bought a cooker hood from Luxair on recommendation from kitchen fitting company 2 years and 5 months ago - it has 3 speed/strength levels - currently the high level still works but levels 1 and 2 have completely failed after just over two years. I don't think that's acceptable for a supposed 'high end' appliance.
I also own one of their induction stove tops which is useless on any heat setting below 7 and I have still never managed to make the 'bridge' between two rings work to cook with bigger pans.
(Their somewhat condescending resolution is I buy a replacement of the faulty cooker hood motor that costs more than I originally paid for the hood).
edit:: Luxair accused me of spamming 1 star reviews, it was clearly the same review accidentally duplicated from an old account of mine (which was deleted as soon as it was noticed) honestly find the whole attitude and tone of the company baffling.
November 27, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Katie,
I have looked into the points raised in your review, and I can see in our last correspondence we requested further information regarding the installation of your cooker hood to help you further. To date we have not received a reply from you.
I must also state, at no point during our correspondence have you ever mentioned an issue with your hob. It is very unfortunate that you decided to only mention this in your review, without giving us a chance to help you further on how to use the bridge.
We do not manufacture any product with any intentions of them developing a fault, and in a perfect world we would ideally have all our products fault free, forever. We know that our products are manufactured using the highest quality components.
However, being realistic electrical items occasionally develop faults. For this reason, we offer an extended warranty on all of our products, that just needs to be registered within 31days of installation, then should any manufacturing issue occur, it would be repaired free of charge within the warranty period.
We are more than happy to help you resolve this issue, but unfortunately the warranty on your appliance has expired as this was never registered this with us.
I can confirm the price of the part is not more than the hood, at the time of you placing your order, the hood you ordered was on special offer and reduced from £170. The motor is currently priced at £84.
The reviews you left for us, were both from different accounts but the same review, which violates Trustpilot guidelines and for this reason, Trustpilot removed one of your reviews.
Sincere apologies again that you feel this way, we do not like to hear that any of our customers are left feeling this way. If you would like to proceed with purchasing a new motor, please do get in touch with us and we would be willing to offer the motor at a reduced cost for you.
Kind Regards,
Luxair Cooker Hoods Ltd.
Delivery arrived on time as notifed
Delivery arrived on time as notifed. Lee was very polite and professional and brought our hood fan to the house, unboxed it to check for any damage, then reboxed it up.
November 24, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Mark,
Great news! We are pleased to hear your delivery arrived as scheduled and that you were impressed by the service provided by our driver, Lee.
Thank you for taking the time to leave us a review.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great delivery service
Cooker hood arrived on scedule. The delivery driver (Lee) was very helpful and friendly. Brought the package in to open and check. Great service. Thanks
November 24, 2023
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Bill,
Wonderful news! We are so pleased to hear that you are happy with the service provided by Lee, we will make sure he is aware of your kind comments.
Let us know if we can ever help further.
Kindest Regards,
Luxair Cooker Hoods :)
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