Customer service failure. We have ordered from LuxDeco before and have some beautiful items we're delighted with. My wife ordered a leather tray for my birthday in July. We knew delivery would be 2 mo... See more
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See what reviewers are saying
Love my Laura Hammett bronze tray, very stylish. Only slight disappointment was that it did not come boxed. All pictures I had seen on social media and the website show LH merchandise in a box, I obvi... See more
Company replied
Do not order from here, you will NOT receive your goods. This company should be shut down, and reported. What they are doing is criminal. I am shocked beyond belief. They have an Instagram page and co... See more
Company replied
Its such a big mistake not reading review before purchasing from this website. I order wall art and other stuffs since oct 2023 but now still havn’t recieved any product and been contacting for refund... See more
Company details
Written by the company
The curated online destination to discover and shop luxury interiors. Explore luxury furniture and unique home decor accessories from the world's finest brands and artisans.
Contact info
Holmes House, Lea Road, EN9 1AT, Waltham Abbey, United Kingdom
- +44 20 3322 8665
- customercare@luxdeco.com
- www.luxdeco.com
Excellent service
Excellent service. Very efficient fast delivery with lovely goods carefully packaged. Well impressed. I would recommend this company. Thank you.
October 31, 2023
Reply from LuxDeco
Dear Susan,
Thank you for taking the time to write such a kind review.
We are delighted to hear about your experience shopping with us and hope you're enjoying your lovely new items.
We cannot wait to assist you again in the future and will make sure to pass your comments on to our team.
Kind regards,
LuxDeco.
I always go to Luxdeco first when I…
I always go to Luxdeco first when I want to buy high quality interior furniture and accessories. The have a great selection, and are always very helpful if there is something particular that I want.
October 30, 2023
Reply from LuxDeco
Dear Alister,
Thank you for taking the time to leave us this lovely review!
We are so pleased to hear about your experience shopping with us, and the support provided by our dedicated personal shopping team.
We hope you enjoy your new items and look forward to assisting you again soon.
Kind regards,
LuxDeco.
Great value
October 29, 2023
Reply from LuxDeco
Dear Nabile,
Thank you for taking the time to review us and for your 5-star rating.
Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Kind regards,
LuxDeco.
County Court Claim for refusal to refund!
Luxdeco is not a company to do business with, please do not purchase anything from this company.
We have purchased as a Trade Customer for our interior design business and they have failed to deliver the goods that was first ordered in June 2023 then, they have failed to honour a full refund of £3,321.52.
Despite our best attempts to contact their online customer service team and ask again and again and again for a full refund they refuse to refund our company.
We have now started a County Court Claim against Luxdeco.
Please note this company is clearly operating in breach of the Consumer Act 2015 and thus you are recommend not to trade with them.
October 29, 2023
Unprompted review
Reply from LuxDeco
Dear Roseanne,
I am sorry to hear about your experience shopping with us.
While I am pleased to see that your refund has been processed, I'd like to sincerely apologise for the delays you've encountered.
I hope you will allow us another opportunity to provide you with a better service.
Kind regards,
LuxDeco.
To who ever reads this don’t make the…
To who ever reads this don’t make the mistake i made by not reading the reviews . I paid for a chandelier at the beginning of August and was informed after I had to reach out to them that they had delays from their suppliers. I have written 3 or 4 times and was apologised to nicely about the delays . I have cancelled my order TODAY and now looking forward to receipt of my payment that I made over 2 months ago . Fingers crossed that I will at least receive my refund in record time and that won’t have any delay .
But definitely not happy at all !!! with Luxdeco and wouldn’t recommend them as a vendor to anyone !!!!
October 27, 2023
Unprompted review
Reply from LuxDeco
Dear Kari,
Thank you for taking the time to review us.
I am sorry to hear about your experience shopping with us. We acknowledge your feedback and will use this to reflect upon creating a better experience for our customers in the future.
I am deeply sorry this has resulted in a cancellation of your orders but I am pleased to see that your refund has now been completed.
Kind regards,
LuxDeco.
None delivery and very poor service
This company is poor and I would not recommend them. I ordered several items and after months of waiting and being given the same lame excuses I gave up and demanded a refund . They do not understand the concept of customer service.
October 25, 2023
Unprompted review
Reply from LuxDeco
Dear Ian,
Thank you for your feedback.
I am sorry to hear about your experience.
After investigating this further, I can see that our customer care team have been in contact throughout your ordering process and supported you with it. As discussed, we have been faced with some logistical challenges recently which have unfortunately had an impact on the service and delivery times we provide to some of our customers.
I apologise that this has resulted in a cancellation of your order and we will make sure to use your feedback to reflect upon creating a better experience for our customers in the future.
I have flagged your refund request to our accounts department so this can be expedited.
Kind regards,
LuxDeco.
Easy to order & quick delivery
October 25, 2023
Reply from LuxDeco
Dear Michael,
We are so pleased to hear about your experience shopping with us!
We hope you enjoy your new items and look forward to help you adding some from our expertly curated range again soon.
Kind regards,
LuxDeco.
Not good
Twice I have tried to order from these guys and on both occasions the item was marked as in stock. Only after I paid did they advise that there would be months of delays and they couldn’t advise when it would be available. As a result I asked for a refund and on both occasions they did not refund me until I chased for this multiple times.
Do not recommend this company unfortunately
October 12, 2023
Unprompted review
Reply from LuxDeco
Dear Harry,
Thank you for your feedback.
As a managed marketplace, we try hard to keep the availability of products on our website as up-to-date as possible but logistical challenges recently affected us which, unfortunately, had an impact on the service and delivery times we provide among a portion of our customers.
We take your feedback on board and sincerely apologise for the service and experience you have received.
Kind regards,
LuxDeco.
Delays to my order without notification. No solutions offered
Placed an order a month ago for lights that had a 5 week delivery timetable. Chased for an update a couple of days ago only to be told that whilst the lights are expected to land at their warehouse facility on time, there WILL be another few weeks delay as they have had issues at the facility and there are severe backlogs.
I wasn’t notified of this issue until I chased. And when I asked if anything could be done so that the goods were shipped directly to me, I was told nothing could be done; unless of course I wanted to cancel. Except I’ve already waited a month for these goods to arrive to complete a project.
There is appalling customer service and communication given the supposed high-end nature of the business.
September 24, 2023
Very nice customer service.
October 18, 2023
Reply from LuxDeco
Dear Bob,
Thank you for your 5-star rating and for being an amazing part of our journey.
Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
I will make sure to pass your review on to our Customer Service team.
Kind regards,
LuxDeco.
Reply from LuxDeco
Dear Alessandra,
We regret the inconvenience you've faced with the shipping cost to France.
International shipping rates can vary, and we appreciate your feedback. Our team is continually working to enhance our shipping options.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
We hope you enjoy your photo frame upon its arrival.
Kind regards,
LuxDeco.
Misleading.
Misleading.. advertising a rug on sale that wasn’t actually on sale👎🏻😡
October 18, 2023
Unprompted review
Reply from LuxDeco
Dear Jenny,
Thank you for your feedback.
We have investigated the issue and have raised it internally so this can be corrected. Google Shopping was incorrectly displaying this particular rug as in sale. We are truly sorry this discrepancy has affected you on this occasion.
We take your feedback on board and hope you will allow us another opportunity to provide you with impeccable service.
Kind regards,
LuxDeco.
Same issue with everyone else
Same issue with everyone else. Delivery promised on Saturday. There was no delivery the rug was out of stock for a further two weeks. Requested a refund 2 week ago still not received supposedly the account team missed it.
October 12, 2023
Unprompted review
Reply from LuxDeco
Dear Gurpreet,
We apologise for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.
Would you be able to share your order number so this can be further investigated?
Kind regards,
LuxDeco.
DO NOT ORDER THEY CANT ACCEPT STOCK IN WAREHOUSE
This is the second time I have attempted to order from luxdeco. And exactly the same issue. They give a delivery date which is completely untrue. Take ages to respond then tell you the order will be at least another month. I strongly advise against using them.
Update after speaking today to chase they have told me they aren’t processing any orders as there’s a backlog in their warehouse. THEY WILL NOT HAVE ANY NEW ORDERS IN UNTIL NOVEMBER. They do not tell you this upon order.
October 12, 2023
Unprompted review
Reply from LuxDeco
Dear Greg,
We are sorry to hear about your poor experience.
We strive to provide exceptional service to all of our customers, and we are disappointed that we fell short in your case.
As per your request, your order has now been cancelled and we will shortly action the corresponding refund to your account.
Kind regards,
LuxDeco.
Worst company for furniture I have ever…
Worst company for furniture I have ever used. Cannot deliver on time and cannot process refunds within 3 weeks!! Awful company
October 10, 2023
Unprompted review
Reply from LuxDeco
Dear Harry,
Thank you for taking the time to share your experience. We are sorry to hear about these delays.
We take this feedback very seriously.
Would you be able to share your order number so this can be further investigated and a senior member of our team can contact you directly?
Kind regards,
LuxDeco.
My wife ordered a rug which was…
My wife ordered a rug which was supposed to be delivered on 26th of September, still Luxdeco does not know when the delivery will be done.
October 10, 2023
Unprompted review
Reply from LuxDeco
Dear Baris,
Thank you for your feedback.
As a managed marketplace, we try hard to keep the availability of products on our website as up-to-date as possible but am sorry that a discrepancy has affected you on this occasion.
We take your feedback on board and sincerely apologise for the service and experience you have received.
I hope you will allow us another opportunity to provide you with impeccable service.
Kind regards,
LuxDeco.
2 weeks to receive Refunds
2 weeks to receive Refunds
Bought a rug after seeing an advert on a Monday saying 'Buy now receive Friday'. Friday came and no rug. I asked when will it be in, they said they had none in the warehouse so I asked for a refund. I was told I had to wait 2 weeks for the refund. 2 weeks passed and today I am still waiting.
The following week there was the advert again saying buy now and receive Thursday. When I know they do not have that rug in stock.
What a quick way to build money and interest from the public without selling an item.
I cannot afford another rug until I receive my refund as I saved for that one.
I have stopped my company, friends and family from buying from these people again.
September 15, 2023
Unprompted review
Reply from LuxDeco
Dear Freda,
We are sorry to hear about the delays you have encountered with your recent order.
Kindly share your order number and a senior member of our team will reach out to you and resolve this for you.
Thank you for taking the time to share your experience with us.
kind regards,
LuxDeco.
Excellent Service
Excellent service from Marie at LuxDeco. Prompt replies to queries, very helpful.
October 4, 2023
Reply from LuxDeco
Dear Alison,
Thanks so much for this lovely review, we will be sure to pass on your comments to Marie. We do appreciate the great feedback.
Have a wonderful day.
Kind regards,
LuxDeco.
Excellent service
October 3, 2023
Unprompted review
Reply from LuxDeco
Dear Blessed,
We really appreciate you taking the time to leave us a review and we’re so happy to hear that you had a great delivery.
Let us know if we can do anything else for you.
Order yet to arrive
September 20, 2023
Reply from LuxDeco
Dear DF,
We really appreciate you taking the time to leave us a review.
We are sorry to hear about the delays you encountered with your order but we are happy to see that one of our senior team members has since been in contact and confirmed a delivery date for your item.
Thank you again for your feedback and for choosing LuxDeco.
Kind regards,
LuxDeco.
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