Worst experience ever , they never take their product back . They think that we people are stupid they always told u that we have signed return but nobody was available at home so the courier cancel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Left them to charge over night because the instructions said to and they still weren’t fully charged. They aren’t paired together so you have to jump hoops and find out how by reading old reviews cuz... See more
Company replied
Absolutely disgraceful company. Ordered on 12th november and still yet to receive, I have sent well over 15 emails SO FAR trying to get this resolved and the agent dealing with my query is extremely r... See more
Read the reviews before you deal with this company wish I did. You place an order and it sits in “ordered” status. You reach out to the company they never respond unless you threaten to leave a bad re... See more
Company replied
Company details
Written by the company
Luxe Pods® was born out of a simple vision, to bring you closer to luxury for a fraction of the price. Our Luxe Pods are waterproof, sweat proof and noise cancelling, perfect for any occasion.
Contact info
United States
- www.luxe-pods.com
1.3
Bad
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I've received my Pods as early as…
I've received my Pods as early as expected and having trouble pairing it, so I've contacted their support and they've provided me instructions on how to fix it and Viola! It has been fixed! Easypeasy. Great product, reasonable price and best support team! Thanks guys!
December 11, 2020
Unprompted review
Reply from Luxe Pods
Thank you for giving us an opportunity to help you. Season's Greetings! <3
Not happy at all
Not happy at all. I ordered them early November and my tracking order states arrival by 6 December. I have emailed them and send them at least 6 messages with no response as to where my luxe pods are. These are for a gift and I’m very disappointed
December 10, 2020
Unprompted review
Reply from Luxe Pods
Hi Anna, please send us your order number and we will check on it for you. If you are located in New Zealand or Australia, please contact your local post for your package
Great earbuds for the cost
Great earbuds for the cost. Haven't had any issues, and arrived quickly. Sounds as good as my old apple earbuds.
December 2, 2020
Unprompted review
Reply from Luxe Pods
Glad to know that you loved your Luxe Pods <3
I really loved the sound cancelling…
I really loved the sound cancelling aspect that luxe pods has and the fact it’s a portable charger at the same time so that really comes in handy when I travel.
November 21, 2020
Unprompted review
Reply from Luxe Pods
Hi, Thank you for your feedback! <3
Fantastic headphones!
Really great headphones. After my Apple air pods broke (out of nowhere), I bought some pods from Luxe and was INCREDIBLY impressed. Great quality, and the sound is as good, if not better, than Apple Air Pods. HIGHLY recommend them over any other company!
November 19, 2020
Unprompted review
Reply from Luxe Pods
Hi Chad, we're glad you're happy with your purchase <3
Great product
Great product. Ended up ordering two more for xmas gifting. Wish I knew about this before buying overpriced Apple Airpods.
November 19, 2020
Unprompted review
Reply from Luxe Pods
Hi Alexandre, we appreciate your business. Thank you for the feedback <3
Great Cheaper Alternative To Air pods!
Given that I didnt want to pay the price of air pods I was looking for a good alternative. Then I found Luxe pods. They are a lot cheaper and for the price they are great!
November 18, 2020
Unprompted review
Reply from Luxe Pods
Hi Dylan, we appreciate your feedback, thank you <3
They're Cheap wireless headphones it’s what you’re buying!!
They're $50 wireless headphones, SURPRISE that they aren't the best quality like airpods, but they serve a purpose! Branding is impressive for the cost, and sound quality is super close to airpods (i think the bass is better honestly), just the feel isnt as nice. I dont know about you but I would rather pay 1/3 of the price for what I got for sure!
I also noticed that this company was ripped off earlier in the year from a scamming company. hope that this is dealt with because I think it's worsening their image...
November 18, 2020
Unprompted review
Reply from Luxe Pods
Hi Alyssa, Thank you for taking your time in sending us a feedback. We really appreciate it <3
Unfortunately, there's nothing much that we can do about the company that scammed us, and we rely mostly on our customer's feedback to bring up our image as a company that provides great value, these reviews are really helpful to us <3
READ THIS BEFORE BUYING. THEY ARE A SCAM
I saw advertising on google when I was looking for the AirPods, on the website they say that they are selling high end products. I bought, because in the website they say that they are a company in LA. When the product arrived, I had an awful surprise, the product is a CHEAP CHINESE GARBAGE, they don’t even have their brand printed on the box. They are just resellers of Chinese stuff. I tried to return, guess what?! The e-mail doesn’t exist. They are a SCAM.
July 19, 2020
Unprompted review
Reply from Luxe Pods
Hi Matheus, sorry to know about your experience. We would like to help. Please visit our website https://www.luxe-pods.com/ and send us a quick chat, or send us an email. We'd like to get your order details and resolve your concern. We look forward to your message.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.