The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Love it when the delivery carriers deliver my packages to the Luxer as they are supposed to, but many times they are NOT left in the Luxer boxes provided. I am kind sad about that, but they do deliv... See more
Company replied
Luxor Mail System somehow managed to turn our mailroom from a black hole of missing packages into a functioning operation. Notifications actually show up, packages don’t mysteriously vanish, and pick... See more
Company replied
It's so nice knowing that your package is safe and will be there when you go to retrieve it, as well as knowing exactly where to find it, as opposed to "looking around the area and asking your neighbo... See more
Company replied
Company details
Written by the company
Luxer One Package Lockers is the leader in package management & locker solutions for apartments, retailers, offices, universities, and more.
Contact info
5040 Dudley Blvd, 95652, McClellan, United States
- (415) 390-0123
- info@luxerone.com
- www.luxerone.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
Terrible experience. They lost my package and told me it was nothing they could do about it because when the package was delivered it was multiple packages being delivered at the same time so they can’t keep up with which one is mine. This makes no sense if you can’t keep up with which package is which what’s the point in having the lockers at all
August 6, 2026
Reply from Luxer One
Hello there,
We're truly sorry to hear about your experience. We understand how frustrating it is to have a package go missing, especially when you were left feeling that there were no next steps available.
At Luxer One, our goal is to provide a secure and reliable package management experience, and we understand why this situation would leave you questioning that. We sincerely apologize for the frustration and disappointment this has caused.
We'd like the opportunity to look into this further. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with any details about your delivery. We'll ensure your case is reviewed promptly by the appropriate team.
Thank you for bringing this to our attention. We appreciate the opportunity to investigate your experience and work toward a resolution.
The Luxer One Team
Picking up
The experience that I had was wonderful. It was very easy to use, and the cleanliness of the pickup area was wonderful. The way the system is fixed no one can take your package. I love it myself and I have no complaints.
August 5, 2026
Reply from Luxer One
Hello Jonathan,
We're so happy to hear you had such a wonderful experience! We appreciate your kind words about the ease of use and the cleanliness of the pickup area. We're also glad our secure system gives you peace of mind. Thank you for your positive feedback!
The Luxer One Team
Reply from Luxer One
Hello,
We're happy to hear that your experience with us was quick and easy! We appreciate your positive feedback.
The Luxer One Team
Its been over 3 weeks since we…
Its been over 3 weeks since we requested supervisor follow up with incident that occurred with staff and resident.
August 2, 2026
Reply from Luxer One
Hello Sorrento,
We're truly sorry to hear about your experience. Waiting more than three weeks for a supervisor follow-up after reporting an incident is not the level of service you should expect from us, and we completely understand how frustrating and disappointing that must be.
You deserve timely communication and follow-through, and that is the standard we expect to deliver at Luxer One every time. We sincerely apologize that this matter has remained unresolved.
We'd like the opportunity to make this right. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with any details about the incident. We'll ensure your case is reviewed promptly and routed to the appropriate leadership team for follow-up.
Thank you for bringing this to our attention. We appreciate the opportunity to improve your experience.
—The Luxer One Team
She was amazing
She was amazing! She helped me right away and was very kind. Thank you!
August 4, 2026
Reply from Luxer One
We're so happy to hear our team provided such wonderful assistance. Thank you for sharing your kind words!
The whole experience was easy
The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to make those older mailboxes isolated. No more using keys or checking the mailbox, to see, if your package has arrived. Just three simple steps. But, you should make it avaliable 24hours; 7 days a week to receive your package.
July 27, 2026
Reply from Luxer One
We are so pleased to hear that you found our service easy, convenient, private, and secure. Your positive feedback about the future of parcel packages truly resonates with our vision. We appreciate your suggestion regarding 24/7 availability and will certainly consider it as we continue to enhance our offerings. Thank you for sharing your valuable opinion with us!
Reply from Luxer One
We are so pleased to hear that you found our service easy to use. Thank you for sharing your positive experience with us!
Reply from Luxer One
We're glad to hear your parcel arrived safely and that you found our service convenient. We appreciate your positive feedback.
I think everything was great.
July 7, 2026
Reply from Luxer One
We are so happy to hear that everything was great. We truly appreciate your kind words and positive feedback.
I have come to enjoy the security that…
I have come to enjoy the security that this company injects into the delivery between the seller and myself. When I have problems, it is usually the delivery drivers leave a package on the floor instead of putting it in a lockbox. There’s no reason for that except laziness. The boxes are there. The system is set up and some of the drivers just don’t use it.
April 5, 2026
Reply from Luxer One
We appreciate you sharing your experience with us and highlighting the security we aim to provide. We are concerned to hear about the instances where packages are not placed in the lockers as intended. We understand how frustrating it is when our established systems are not fully utilized, and we are actively working to ensure all delivery protocols are consistently followed by our drivers. Please contact our support@luxerone.com email if you have any further issues
This company sucks the lockers are…
This company sucks the lockers are always jamming and the techs lie and say they are coming or on the way but they never arrive !! I sat on the phone for three guys with support and nothing happened materialized just two months ago and now here I am again
March 20, 2026
Reply from Luxer One
Hi there,
We're truly sorry to hear you've experienced recurring issues with your locker and the support process. We completely understand how frustrating it is to repeatedly encounter the same problem, especially when you're waiting for assistance that doesn't arrive as expected.
You deserve a reliable system and timely support, and that is the standard we expect to deliver at Luxer One every time. It's clear we've fallen short of that expectation in your experience, and we sincerely apologize.
We'd really like the opportunity to investigate what's happening at your property. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with the dates of your recent service requests. We'll work with our service and operations teams to review the repeated locker issues and your support experience so we can help get this resolved.
Thank you for bringing this to our attention. Your feedback helps us identify recurring issues and improve the experience for everyone.
—The Luxer One Team
Highly secure
I like the fact that it is right next to the mail room. It's quick, easy and extremely convenient to get my packages and most importantly safe from packages being taken. 5 out of 5 stars
July 14, 2026
Reply from Luxer One
We're so happy to hear that our convenient location next to the mail room makes it easy and safe for you to retrieve your packages. Thank you for sharing your positive experience with us!
pickup was smooth
pickup was smooth, the app was easy, support was helpful...and delivery was secured.
July 12, 2026
Reply from Luxer One
We're so glad to hear that your pickup and delivery were smooth, and that our app and support team were helpful. We appreciate your kind words!
Hidden fees on packages
July 9, 2026
Unprompted review
Reply from Luxer One
Hello Adil,
We're sorry to hear about your experience. Unexpected charges are understandably frustrating, and we completely understand your concern.
You deserve a transparent package delivery experience, and that is the standard we strive to deliver at Luxer One every time. Any package storage or late pickup fees are not set by Luxer One directly, they're determined by your property management based on the needs of the community, often to help keep lockers and package rooms available so all residents can receive packages safely and securely.
If you'll be away from home, many properties also support our Vacation Hold feature in the Luxer One app, which allows your packages to be held longer without incurring storage fees.
If you have questions about a specific charge or would like to better understand your property's package policies, please reach out to us at support@luxerone.com, mention this review, and include your property name. We'd be happy to help clarify your situation.
—The Luxer One Team
Reply from Luxer One
We're so glad our system makes sending packages easy and reliable for you. Thank you for your positive feedback!
I love getting my packages secure in…
I love getting my packages secure in Luxer One, no worrying about anyone walking off with your packages.
April 8, 2026
Reply from Luxer One
We're so glad to hear you appreciate the security our package lockers provide. It's wonderful to know your deliveries are safe!
It’s nice to have your package secured…
It’s nice to have your package secured and conveniently accessible with the Luxor app.
June 30, 2026
Reply from Luxer One
We're so glad to hear you find the app convenient and appreciate the security it provides for your packages. Thank you for your positive feedback!
Very important and handy setup
Very important and handy setup. Also easy to use. Glad you're here.
June 9, 2026
Reply from Luxer One
We're so glad you find our setup process easy to use. Your positive feedback truly means a lot to us!
Luxor One refuses to be held accountable for their service
Luxor One does not mandate “lockers”. If lockers are not mandated, the promise of specific service with them is not factual. The fact that a delivery driver is given access codes to the mailroom instead of forced to scan and/or entering package info to inform recipients a package is delivered… really undermines their service and why they are even involved. Without lockers (my apartment complex literally has a room with opened shelves)… allows a delivery driver that, if not given access codes, but has multiple deliveries, only has to input one delivery instead of all deliveries. Therefore one person is notified instead all the persons who received a delivery. Two different cust serv reps with Luxor One, stated this is what is happening and that Luxor One is aware… but it is not their problem nor did either one of them express concern or offer resolution. They stated it is the carriers problem for not following Luxor One’s guidelines even if Luxor One is not insuring nor mandating their guidelines are followed…. And then stated it is the property managers issue as well for not enforcing their guidelines. The fact Luxor One’s mission statement is that they prevent your deliveries from being stolen, but literally allow packages to be delivered in an open area instead of the advertised mailboxes which require each delivery driver to input package info in order to unlock and deliver, is the exact opposite of the support and assurance that they advertise as the benefits and insurance of their service. To be contracted to deliver services they literally refuse to take accountability in providing and on top of that they charge for…per their website… is literally a company that is getting paid to do nothing. It’s like paying my 5 yr old to wash dishes knowing the dishes will not be successfully washed. Apartment complexes charge their tenants for the service even if they opt out the service. And then if I call Luxor One for a temp password bc they failed in their service as they advertise…. I am told they cannot issue a temp password because I opted out of their service (still being charged) and that I need to opt back in. Uhm… I’m sorry but I’m still paying for the service even if I opted out and it’s not the delivery drivers or contracted counter parts fault. Luxor One is not enforcing the service they claim they provide. Luxor One is absolutely horrible for those who do not have the advertised mailboxes. Their services literally cause countless issues with money and unnecessary wasted time for multiple counterparts. Why are they offering services that do not mandate personalized delivery mailboxes (think big PO Boxes) when their guidelines are clearly based on customers having. People can still steal your packages since they are out in the open (the main service they prevent if using them)… but then to offer a lessor service without the protection… without the guarantee… but still tell me this is what you are offering me?! I seriously feellike this company needs to be audited and shut down to the customers they are not accurately providing services for as they advertise. This has been an exhausting and unnecessary experience this past year. Not to mention I have literally taken all preventative measures that Luxor One allows to not be delivered to. But Luxor One refuses to take accountability for ensuring safe, timely, and accurate deliveries. Like who created this company?! Why are they enforcing their own companies policies and services. This is just crazy to me.
June 25, 2026
Unprompted review
Reply from Luxer One
Hi Jennifer,
We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. It's clear this has been an incredibly frustrating experience, and we understand why you feel disappointed.
You deserve a package delivery experience that is reliable, secure, and easy to use, and that is the standard we strive to deliver at Luxer One every time.
We'd like to provide a bit of context regarding package rooms. Every property has different space constraints and operational needs, so some communities choose a package room rather than individual lockers. While both solutions are designed to improve package security and organization, they do rely on carriers following the delivery process correctly. When carriers don't scan each package individually or bypass recommended procedures, it can unfortunately affect notifications and package visibility for residents. We know that's frustrating, and we're continually working with carriers, properties, and new technology to improve compliance and reduce these issues.
We're also sorry to hear you felt unsupported when you reached out to our customer support team. Regardless of the cause of an issue, you should always feel heard and receive clear guidance. That's the level of service we expect to provide, and we'll share your feedback with our leadership team as we continue improving both our products and our customer experience.
We'd welcome the opportunity to better understand your property's setup and discuss solutions that may improve the experience for your community. Over the past year, we've introduced several enhancements designed specifically to improve package room performance, delivery accuracy, and resident notifications including partnering with al the major carriers to improve carrier compliance.
Please reach out to us at support@luxerone.com, mention this review, and include your property name. We'd be happy to work with your property's account manager to review your location and discuss opportunities to create a better experience for everyone.
Thank you again for your thoughtful feedback. It helps us continue to improve.
—The Luxer One Team
Fast and efficient!
June 24, 2026
Reply from Luxer One
Thank you so much for your feedback! We are so glad you are loving the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.