LV BET Reviews 

311
TrustScore 2 out of 5

2.1

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Rated 5 out of 5 stars

Been going great. Withdrawal has gone missing though, considerable amount. Lvbet seem to be relatively cooperative bit its making me nervous to be honest. Its been 14 days. Happily change... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst mga casino there is. They have multiple predatory practises (only being able to block yourself for 30 days unless going via email, dragging their feet on withdrawals, poorly wor... See more

Company replied

Rated 1 out of 5 stars

Slow glitchy mobile website. As soon as you process a half decent withdrawal they block your account, wait a couple of days and request doc's. They then use there 72 hour period to ignore your e... See more

Company replied

Rated 1 out of 5 stars

Had a combo bet all 4 my bets came in the outcome should be 742 but I got only 372 as one of lines was canceled only because they put one team as a home but actually they played away... so they messed... See more

Company details

  1. Betting Agency

Written by the company

The LV BET Casino is powered by some of the best gaming providers around and features both new and classic video slots to cater for gamers of all kinds. We are constantly working on new features. MGA gaming licence MGA/B2C/282/2015


Contact info

You should know

2.1

Poor

TrustScore 2 out of 5

311 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

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2.1

All reviews

(311)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Belive or not i have pending withdraw…

Belive or not i have pending withdraw and asking live chat how long the withdraw will pending, i been logout and tried to log in my account been closed cant login and didnt get any more answer fron live chat. I tried to open live chat again and live chat is closed for me.

Dont waste 1 dollar and your fck time in Lvbet!!! Iam so mad right now!

April 3, 2021
Unprompted review
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Reply from LV BET

Dear Customer,

Thank you for taking the time to write a review for LVBET.
Could you please provide more information about your account with us so we can check it for you? The account we found under the same user name as in your review does not match your described situation at all. We are really sorry however we are sure we can find a solution and more information for you.
We always inform our customers and LiveChat is available for all users every day from 8 am till 11 pm.
Looking forward to hearing from you.

Kind regards,
LVBET Team

Rated 1 out of 5 stars

SHOCKING

SHOCKING. followed a promotional ad for the bonus deposit 50 to get 25 free. deposited next to the promo that was advertised on the LVbet page and never got the promotion lol after speaking with the agent who was blunt and rude was told i didn't select the offer when i did. only option was to deposit more money to get the deal lol told i would just withdraw my funds and theysaid id get a 3% charge for this!!! DO NOT DO THIS OFFER!

March 31, 2021
Unprompted review
LV BET logo

Reply from LV BET

Dear Fred,

Thank you for taking the time to leave a review for LVBET.

We are really sorry to hear your experience with us was not as you expected.
We understand your disappointment, however, each promotion has it's own Terms and Conditions in which we always provide instructions on how to get it. In case of deposit bonuses, players must select one option before going to the next step: bonus option or no bonus option. In your case our system shows that ''no bonus'' option has been selected. We are very sorry however that our Customer Support did not find a solution for you when you contacted them. There is indeed also a 3% admin fee for withdrawals that haven't been wagered which is included in our General T&Cs.
Your feedback has been noted and passed to our teams, we hope we will be able to regain your trust as we do our best to listen & constantly improve our products and services.

Kind regards,
LVBET Team

Rated 5 out of 5 stars

Good selection of games

Good selection of games. good selection on sportsbeting and easy to navigate on the site. Also a very friendly support wich is a BIG+.. The whitdrawals could be faster than 48h that would make this company good. I recomend this as i find them good.

March 23, 2021
Unprompted review
LV BET logo

Reply from LV BET

Dear Customer,

Thank you for your feedback and recommendation for LVBET.

We are very happy to hear you enjoy using our website. It is a pleasure to know that you are satisfied with our dedicated Support Team as well.
We are constantly working on improving our services and reducing handling times.

Should you have any other questions or concerns, please do not hesitate to contact us directly.

Kind regards,
LVBET Team

Rated 1 out of 5 stars

Avoid avoid

They didnt pay me 20£ after they closed my account because they said I have self exclusion with another 1
Username:sport2018

March 23, 2021
Unprompted review
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Reply from LV BET

Dear Customer,

Thank you for taking the time to leave review about LVBET.
We appreciate any feedback from which we can learn and improve our services as a result.
However, with information you provided, we are unable to comment in more detail. Would you be so kind to provide your user name in reply to this message?
Until then, all we can say is that multi-accounting is prohibited in any licenced casino and if you had an active self-exclusion on your original account, we have an obligation to cancel generated winnings and to return your deposit if you have created a duplicate account. We also explain this in our General Terms and Conditions.
UPDATE:
Thank you for providing your user name. We were able to check your situation now and we can confirm what we have written above and as you were informed via email. Unfortunately, our Terms and Conditions were violated when you created a duplicate account:
Point 29 L: ''It should be noted that upon registration, all new users must accept and agree to the following: “I confirm that I do not hold any other user Account with LV BET and I am not self-excluded at your service.”


Kind regards,
LVBET Team

Rated 4 out of 5 stars

Not bad (payout

Not bad (payout, choice of games, speed in their response) compared to other online casinos

February 14, 2021
Unprompted review
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Reply from LV BET

Dear Rui,

Thank you for taking the time to review us on TrustPilot.
We are happy that you are satisfied about your payouts, choice of games and speed of our responses.
Thank you for your feedback and we will continue working on getting even better review.

Kind regards,
LVBET Team

Rated 1 out of 5 stars

This is by far the worst ever bet site

This is by far the worst ever bet site. I have won a bet, I withdrawn it, and then they block me. I write them 4 emails asking for my withdraw but no one is reply back. For sure I don’t recommend it.

February 6, 2021
Unprompted review
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Reply from LV BET

Dear Cristian,

Thank you for taking the time to submit a review about LVBET.

We are really sorry you has such a experience with us however we have checked your player account with us and we can see that you have opened a duplicate account while your original account was under a self exclusion. You have therefore violated our Terms and Conditions by registering a second account under incomplete/false personal data. We have checked and you were fully informed about it as well as when we have refunded your deposits.

We always recommend to thoroughly check our Terms and Conditions which every player accepts upon registration. We have a FAQ page available as well with most important information and dedicated Support Team available on LiveChat should you need any hands-on assistance.

Hope this clarifies.

Kind regards,
LVBET Team

Rated 2 out of 5 stars

Alright but could be a lot better

The platform itself isn't too bad, the user interface is a lot easier and less problematic than some of the other lesser known bookies. But they do have quite a few strange terms and conditions that aren't in line with industry standard.. There's probably more that im yet to come across so far.
1. Only 1 withdrawal per week is free. Any other withdrawals, no matter the amount will include a £5 fee. Which is extortionate if you ask me. I can deal with withdrawal fees as other sites do this too but £5 is ridiculous.
2. Game postponements also take way longer than other bookies to settle/void. Especially ones where they havent even started the game. Places like PP will void the leg after about 2 hours. LV are looking for you to wait 30 hours for some sports. In my instance, I have 2 winning Acca's that aren't currently being paid out because we're still having to wait for a game that was postponed 24 hours ago, to be voided officially by LV traders. Despite their own T's and C's saying basketball postponements only require you to wait 15 hours for it to be settled.

So not only do they have some stupid TandC's but they don't even follow them themselves at all times. Their come back to this is Users register on the assumption that they've read these TandC's but as I explained to their live chat team, whilst most people don't have the time to read all of them, we do expect LV to roughly follow the industry standard, which so far in my experience doesn't seem to be the case.

Although I don't necessarily have an awful experience, all of their processes seem to be a lot slower than a lot of companies, especially considering places like PP can have my withdrawal in my account within 20 mins of me requesting it. If they sorted out this unnecessary processing time and removed the withdrawal fees they'd be a half decent bookie.

February 2, 2021
Unprompted review
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Reply from LV BET

Dear James,

we appreciate that you took the time to provide us with your feedback. We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.

You have touched upon very valid points and we have passed it internally so that we can review it and improve on the matters you have mentioned.

Thank you very much again and should you have any further feedback or suggestions, please feel free to contact us directly.

Kind regards,
LVBET Team

Rated 5 out of 5 stars

Wonderful casino

I’ve only been playing at LV for less than a year but so far so good!
I have experienced many online casinos through the years and this one is top notch! Huge selection of games, friendly and reliable customer service and my account manager Claire takes very good care of me. I’m here to stay and recommend it highly.

January 29, 2021
Unprompted review
LV BET logo

Reply from LV BET

Dear Katrin,

Thank you for your review and feedback. We are glad to hear you enjoy selection of our games and that our Customer Support Team meets your expectations as well.
We are continuously working on improving our products and services.

All the best,
LVBET Team

Rated 1 out of 5 stars

AVOID LVBET

Terrible Company, I have money in the account that I want to withdraw and they're doing everything in their power not to verify the documents I've sent them. I have over 10 active betting accounts all of which accepted the documents I've sent, yet LVBet won't accept my documents.

They go as far as to ask you for a picture of the front and back of your bank card which is already ridiculous considering NO OTHER betting company requires you to do so. I sent them a document issued to me in December of 2020 by Barclays bank and they wouldn't accept it. AWFUL AWFUL company, go and bet literally anywhere else online. AVOID

January 20, 2021
Unprompted review
LV BET logo

Reply from LV BET

Dear Albert,

We apologise for the inconvenience found on our website.

Kindly note that these requirements while set for the industry are standard, it is up to each and every operator to decide upon the quality of the said documents and whether they satisfy the quality required for verification.

It is also important to note that the Barclays document that are referring to had no address listed and therefore could not be used as a Proof of Address which would have defeated the whole point.

We apologise if you are not satisfied with our requirements, however it would also be good to point that we also paid out your withdrawal and advised you of the requirements left.

Kind Regards,
LV BET

Rated 1 out of 5 stars

Mislead from a gambling site

Hi yeh well basically I joined to this site LV BET CASINO Saturday 16th Jan 2021 it was about 1am in the morning still, I have joined alot of sites but I know every single one I joined this for the first time played my 20 free spins on registration and ending up winning over 100 pound time I wagered what I had to I ended withdrawing 80 pound, I transfered to my bank account, well it was pending to then getting an email from them telling me they have took the 80 pound back and shut down my account telling me I already have an account with them which is appsaloytly rubbish and told them till I'm black and blue in the face and told them I'm going to take this further as they have been totally unhelpful and disrespectful I play alot of gambling sites to know you are not permitted to have 2 accounts they took my details and verified them and let me play and win and withdraw 80 pound I have looked into all my different accounts and I have definitely not got anymore accounts with them I emailed them again and have had no reply and now can't seem to get any help from them please everyone avoid this gambling site and if anyone has any information on what to do about this please inform me cause I'm so angry right now

January 19, 2021
Unprompted review
LV BET logo

Reply from LV BET

Dear Ms.Abbott,

We are sorry for the negative experience you've had at our Casino.

After careful review of the facts, it was identified as having had more than one account on our website. The reason why the account passed registration that certain details were amended purposely to bypass our security checks that are done upon initial registration.

In relation to the verification you mentioned, this is done by an authorised UKGC accepted system that automatically checks and ensures that there is no fraudulent identity behind the account.

However the checks of owning more than one account are done manually by our Account Security and upon discovery, it was closed and treated as per our terms and conditions.

Should you not agree with this decision and would like to take it further, you can find our UKGC certified ADR in the complaints section of our Terms and Conditions.

Kind Regards,
LV BET

Rated 5 out of 5 stars

Very good casino

Very good casino. Using trustly and i deposit 200 euro widraw 400 with trustly. This took only 4 hours to get approved and 10 second after it was in my bank account in sweden. This is MGA licens casino i dont understand why prople have problem with it. It has alot providers /johan

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

I Won £1,000 on LV Bet after many on…

I Won £1,000 on LV Bet after many on the they eventually paid me, but when I log in they say there is no user with my e.mail address, yet I have had e.mails from them. I certainly don't think the staff know what there doing.
Dont Trust LV Bet

December 13, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear Mr Parsons,

We're sorry to hear of your negative experience. However we fail to see the need to continue to provide further negative feedback with regards to our Casino.

We kindly asked you to provide KYC Documents as required by each and every operator working within the industry, to which, your reasons to why you could not provide said documents changed multiple times over the course of our correspondence together.

Eventually, after you provided the documents requested, and your withdrawal was paid out, a decision was taken, to which you were informed of, that your account will be closed permanently and will not be allowed to play at our casino anymore.

We hope this clarifies your complaint.

Kind Regards,
LV BET

Rated 3 out of 5 stars

I've made withdrawal around Saturday it…

I've made withdrawal around Saturday it was approved while later but money still not on a account is that normal for that website?

November 9, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear Wiktok,

We're glad that your withdrawal was approved!

Depending on the payment method chosen, it can take between 3-5 working days to be received. While E-Wallets tend to lead to instant payouts, Bank Transfer or Card related Payments can take between 3-5 working days to arrive to your account due to delays from the bank's end to process such transactions.

I hope that this has answered your question!

Kind Regards,
LV BET

Rated 2 out of 5 stars

Approach this company with caution

A warning.
I have been playing here for a while and allowed to deposit without any issues. UNTIL. You withdraw. Now I am familiar with the KYC checks companies make and I have spoke with someone at a more reputable company who have told me what they need. I have sent government ID, A proof of address and front of the bank card. All have been used at every other company I have played with, all have been more than sufficient until this rogue casino company.

You only have to look at the reviews to know that this company make their own rules. I wish I had of checked here first, lesson learnt.

I have all correspondence they will stall and stall and ask for more and more to get you to jump through hoops. They want pictures of me and the date and holding ID, they want utility bills (who has these now, mine are paperless) they received a mobile phone contract bill from this month, which again has been used at more reputable casino companies and was perfectly fine. They want back of debit cards etc etc all to delay paying out. I do not have the right phone to take a holding pictures and IDS while trying to take the photo too. I am currently self isolating alone. So basically can't access MY money up until I have the capacity to jump through the hoops they place in front of me.

My advice to anyone thinking about playing at this casino is to stay well away. Choose a more reputable company.

As of now my withdrawal is pending still. I will update this review accordingly to my experience. If my payment isn't sent or verified then I will be charging back on my bank account and I will be taking this legally further and notifying the GC.

You have been warned.

Also LVBET please don't patronise me by writing how your security procedures state or KYC regulations because I know how this works.

UPDATE: so far they have had front of bank card, a picture of me holding ID with written date, website and my name. Wage slip as proof of funding. Mobile contract bill, car document with address and my driving license. Confirmation I’m the only one using the account. Still not passed checks and withdrawal still pending. Say that it’s for my security and it’s because they have reason to believe that there is fraudulent activity or abuse of accounts. While depositing never once asked for any kind of ID not until withdrawal. But it’s for my own security that they let me deposit whenever but when it comes to getting winnings they abuse the kyc scheme. If they thought for one second the account was breached they would have blocked the deposit transactions. Be aware of this casino and their internal security policies. Will continue to update.

UPDATE; after much deliberation and perhaps the most intense ID checks I’ve ever been subjected too borderline interrogation. They have sent my withdrawal and closed my account indefinitely for two reasons. My married name Parker was on my wage slip and I can’t locate my card to take a picture of the back. I use Apple Pay usually. I offered to send them another bank card Or screens of my Apple Pay etc also letters to my husband At the same address to prove this is a married name. I also offered to send passport etc To further verify they also had my NI number and other very personal details which I sent.

I stand by my review but feel it’s most fair to say that they are quick at replying to contact and they remained calm and polite throughout even when I was anxious and frustrated. Even though the ID process was intense and their policies are flawed they remained professional. Felt like a criminal. Would still not recommend this site.

Previously I said not to use this company I would still advise that but if you do insist it would be better And safer to go through the verification before depositing.
RESOLVED.

November 3, 2020
Unprompted review
LV BET logo

Reply from LV BET

Hi Donna,

We apologise for the unfortunate experience you've had on our website.

Secondly, thank you for your compliments about remaining professional. We strive to provide the best services possible on our Casino, and will take any feedback provided in your review into consideration for future players.

Kind Regards,
LV BET

Rated 4 out of 5 stars

Fast withdrawal and I like the dark…

Fast withdrawal and I like the dark background design but some things are difficult to find.

July 10, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear Victoria,

We would like to thank you for such positive words. If you head over to Live Chat and let us know what you consider difficult to find, we can definitely work on improving!


Kindest Regards,
LV BET

Rated 3 out of 5 stars

Ok casino

I don’t know about this casino I’m a vip player highest level at other cainnos I spent over 1k and didn’t win a thing slot odds seem low and no cash back which is a no no for vip players and also support wouldn’t give me any bonus after loses so I don’t know if I’m interested in playing here much I haven’t cashed out I got nothing much to say it’s average casino nothing special at all

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Casino

Excellent Casino, kind support team, 10/10 for quality of support.

Many many games and everything goes flawless. Also the Bonus promotions are great

been a customer here for years,
i highly recommend this casino to all slot lovers! :)

April 26, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear Maurice,

We would like to thank you for such kind words. It's always a pleasure to read such positivity.

Kindest Regards,
LV BET

Rated 5 out of 5 stars

Happy With That

Im happy with that 👍

February 28, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear Christopher,

Thank you for kind review. We hope to provide the best user experience possible and we are happy that you found our service to meet your expectations.

Should you require any further assistance please contact us on chat or at help@support@lvbet.com.

Kind Regards,
LV BET Team

Rated 1 out of 5 stars

No winnings here, bad, bad, bad, avoid.

No winnings here

January 26, 2020
Unprompted review
LV BET logo

Reply from LV BET

Dear RMS,

Although we are sorry that your experience in our casino wasn't the one you expected we can't agree with the accusations regarding "fixing" the slot machines. This is a popular myth and we can assure you that LV BET (even though you mentioned it already) is, in fact, an entity licenced by UKGC and MGA governing bodies. We offer games only from licenced providers whose games you (by looking at your other answers) most probably played at other casinos.

EDITED REVIEW:
Since you edited your review and the original one accused LV BET of fraud/fixing slots I need to underline that gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.

Should you require any further assistance please contact us on chat or at help@support@lvbet.com.

Kind Regards,
LV BET Team

Rated 1 out of 5 stars

Very difficult to get money back

Very difficult to get money back. Requiring now new documents but I have been already sent documents once about year ago. They also cancel withdraws when requiring new documents, maybe hoping players lose their money back. You can deposit very fast instant money but otherway back to your bank account it doesn't work that way. Or atleast it could take a week after these pauses. Very disappointed.
There are better casinos out with real time withdraws for free nowadays. Over 40% bad reviews tells you enough about this casino almost everybody having bad experience with the withdraws. I have accounts in different casinos which do this document checking proper and fast way.

December 20, 2019
Unprompted review

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