Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
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Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Existing customers are not getting the…
Existing customers are not getting the best plans offered for new customers.
August 8, 2026
Reply from Lyca Mobile SE
Dear Nisar Ahmed,
We understand your concern regarding the difference between the plans and offers available to new and existing customers. We appreciate your feedback and understand the importance of receiving competitive offers.
We will also share your feedback with the relevant team for review and necessary action.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Hashan,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Ashok,
We understand your concerns regarding the service, customer support, and plan renewal. We appreciate you sharing your feedback and would like to understand what went wrong. Please share your
Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Hanfa,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Call does not connect or drops…
Call does not connect or drops immediately
Needs to turn the airplane on and turn it off before i can reconnect a call.
VolTe does
Customer service does not understand the problems.
August 4, 2026
Reply from Lyca Mobile SE
Dear Mitesh Dongre,
We understand how frustrating it is when calls fail to connect or drop immediately. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate the call connectivity issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The customer service which I got today…
The customer service which I got today is really good,where as before when I tried to call it got transferred to other countries and there was lot of disturbance.
August 7, 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Sanikommu,
We're so glad to hear you had a positive experience with our customer service today! We appreciate you sharing your feedback, and we're truly sorry for any previous difficulties you encountered with call transfers and disturbances. We are always working to improve our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor network
August 7, 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your disappointment with the network service. We appreciate you sharing your feedback and would like to understand where and when you experienced poor coverage or connectivity.
Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
You have been available and accessible as you have specified
Your plan seems to be affordable and you have been available and accessible as you have specified with great network realibility.
August 7, 2026
Reply from Lyca Mobile SE
Dear Customer,
We're so glad to hear our affordable plan and reliable network have met your expectations. Your positive feedback truly means a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad customer support.recharge doesnt…
Bad customer support.recharge doesnt happen and money gets debited .no help from customer care
August 3, 2026
Reply from Lyca Mobile SE
Dear Revathy,
We are sorry to hear about the trouble you experienced with your recharge and our customer support. We are looking into this issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Terrible customer care
Terrible customer care, hard to use interfaces and services. Overall, a scam
August 6, 2026
Reply from Lyca Mobile SE
Dear Edoardo,
We're truly sorry to hear about your frustrating experience with our customer care and services. We're actively working to improve our interfaces and support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet is affordable.
August 3, 2026
Reply from Lyca Mobile SE
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
High price of internet compare to other…
High price of internet compare to other operator. Net slow while I watch Facebook reel.
August 6, 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern regarding the data pricing and the slow internet speed while using services such as Facebook Reels. We appreciate your feedback and apologize for the inconvenience caused.
Please share your Lyca Mobile number and location via our private support channel so we can review the network performance and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
Thank you for taking the time to share your thoughts about Lyca Mobile Service. You are welcome to let us know if we are missing something to get you satisfied fully for an excellent star rating! Please feel free to reach us via our private channel.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I do not recommend.
This is a huge failure. Customer service is a disaster. Three days without a response to the company chat, email and still missing. I do not recommend.
August 1, 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern regarding the delay in receiving a response from our support channels. We apologize for the inconvenience caused and appreciate you sharing your feedback.
Please share your Lyca Mobile number and details of your concern via our private support channel so we can review your case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Sofia,
We understand your concerns regarding your Wi-Fi not working. We would like to look into this issue and assist you further. Please contact us via our private channel with your Lyca Mobile number and details of the issue so we can investigate and provide support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Transfer to esim on iphone not working
Transfer to esim on iphone not working, still went to the old phone
August 4, 2026
Reply from Lyca Mobile SE
Dear Shixin Ma,
We understand your concerns regarding the eSIM transfer not being completed successfully on your iPhone. We appreciate your feedback and would like to help resolve this issue.
Please contact us via our private channel with your Lyca Mobile number and eSIM details so we can check the transfer status and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reassuring when I got a scam message.
Reassuring when I got a scam message.
August 3, 2026
Unprompted review
Reply from Lyca Mobile SE
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
There is no way to contact a custumer…
There is no way to contact a custumer serivce, they use a total useless AI in chat.. complete waist of time and money, I bought a Esim, installed it, registerd it, and won't work and i don't know why...
August 4, 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Danilo Krausz,
We understand your concerns regarding your eSIM not working and the difficulty you experienced while trying to get support. We appreciate your feedback and would like the opportunity to review the issue and assist you further.
Please contact us via our private channel with your Lyca Mobile number and eSIM details so we can check the activation status and work towards a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
There have been occasions in the past…
There have been occasions in the past where I have waited for hours to get through to your customer support, and even after this extended wait, I did not receive a satisfactory response. Additionally, the extra credit previously offered on online top-ups 10% bonus credit is no longer available.
August 4, 2026
Reply from Lyca Mobile SE
Hi Arun,
We understand your concerns regarding the waiting time for customer support and the changes to the online top-up bonus credit offer. We appreciate your feedback and would like the opportunity to review your experience.
Please contact us via our private channel with your Lyca Mobile number and account details so we can look into your concerns and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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