Tracey was just so helpful when I was struggling to return something ordered via ASOS (I had lost the returns slip). ASOS customer service was a total nightmare and despite 5 attempts I failed to get... See more
Company replied
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Review summary
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Based on these reviews
Ordered a matching top and trousers in Dark navy on arrival they were a completely different colour. Emailed customer support and Tracey was good enough to send me two different types of bottoms and... See more
Company replied
I initially ordered a jumper, which was on sale. Paid for it and an email arrived to say it was on its way. However, an email the following day arrived, stating the jumper was out of stock. I was... See more
Company replied
I had an issue with an order I had placed and so contacted customer services. Tracey was no end of help in getting matters resolved. In a modern world where most things are automated, it was most... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.5
Excellent
2K reviews
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support team is very attentive and...
The support team is very attentive and ready to help.
April 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Eñaut,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you found our support team attentive and ready to assist. Providing responsive and helpful service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
lyle scott is the best for delivery e…
lyle scott is the best for delivery e for help online..alex
April 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Alex,
Thank you very much for your fantastic 5 star review.
We’re so pleased to hear that you’ve had a great experience with both our delivery service and online support. It’s wonderful to know that our team was able to help you effectively and that everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service throughout
Great service throughout, unfortunately I had to cancel an order and this request was received with empathy, understanding and positive action.
April 12, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced great service throughout and that your cancellation request was handled with empathy and understanding. It’s great to know that our team was able to support you in a positive and efficient way.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
I’ve already answered quite an…
I’ve already answered quite an extensive survey!
April 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Colin,
Thank you for taking the time to leave us a 4 star review.
We appreciate you already completing a detailed survey and sharing your feedback with us, it really does help us to improve our service and overall experience.
If there’s anything further you’d like to share, we’re always happy to hear from you.
Thank you again for your time and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Unlimited sale, but all the articles are available but out of stock
Order confirmed and 1 minute later cancelled because the items are out of stock. But the next day new order and also cancelled
April 4, 2026
Unprompted review
Reply from Lyle & Scott
Hello Chantal,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the confusion caused regarding your order cancellations. We completely understand how frustrating this must have been, especially when your order was confirmed and then cancelled shortly after.
Please note that your order was cancelled as it was flagged by our system due to a potential fraud risk. These checks are in place to help protect both our customers and the business, however we appreciate that this may not have been clearly communicated at the time.
Our Customer Support team would be more than happy to guide you through the next steps to resolve this and help you place your order successfully. Please contact us so we can assist you further.
Kind regards,
Customer Support
Lyle & Scott
GREAT CUSTOMER SUPPORT
Had a problem with courier, they supported me perfectly! Goods are high quality ans very nice looking!
April 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello Francesco,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you effectively when you experienced an issue with the courier. It’s great to know everything was handled smoothly and to your satisfaction.
We’re also really pleased to hear that you’re happy with the quality and look of your items, that means a lot to us.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quick response to query
Very quick response to query. They couldn’t resolve it but I understand the reasons why. Quite impressive AI response.
April 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello Ian,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you received a quick response to your query and that you found the explanation helpful, even though we weren’t able to provide the outcome you were hoping for on this occasion.
We appreciate your understanding and your kind comments regarding the service provided.
Thank you again for your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The package was not delivered
The package was not delivered, after contacting post.nl I was told to raise the issue to the sender directly. Response was quick and helpful. The issue was resolved straight away and I received my package. Extremely pleased with the customer service.
March 30, 2026
Unprompted review
Reply from Lyle & Scott
Hello Ste,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the delivery, our team was able to respond quickly and resolve the situation for you. It’s great to know that you were kept supported throughout and that your parcel was successfully received in the end.
We’re especially pleased to hear how satisfied you were with the customer service provided.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Recent warranty claim
I recently had to make a warranty claim for an item I purchased online, and I was incredibly impressed by the customer service. I received quick responses, and the issue was resolved promptly. Even when there was a problem with the replacement item, I continued to be treated with great care and professionalism. It truly feels safe to shop online from a company that offers that kind of support and service.
March 30, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with your recent warranty claim. It’s great to know that our team provided quick responses and handled everything promptly, even when there were further issues along the way.
Providing reliable and supportive service throughout the entire process is very important to us, so it’s especially rewarding to hear that you felt confident and reassured when shopping with us.
We truly appreciate your kind feedback and your continued trust in Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The quick respons was very good
The quick respons was very good, but the fact that you could not deliver what I hoped for was not son god.
March 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello Hans,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you were happy with the speed of our response. However, we’re sorry that we were unable to provide the outcome you were hoping for on this occasion.
We understand how disappointing that can be, and we truly appreciate your understanding. Your feedback is important to us and will be shared with the relevant team as we continue to improve our service.
Thank you again for your honest feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Fabulous service
Fabulous service - no trouble at all in resolving an issue where the goods were faulty. Micheal was fantastic.
March 25, 2026
Unprompted review
Reply from Lyle & Scott
Hello Friend of Ted,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that your issue was resolved smoothly and without any trouble, especially in relation to the faulty item. It’s great to know that Micheal provided such fantastic support throughout the process.
I will be sure to pass on your kind comments to Micheal, as feedback like this is always greatly appreciated.
Thank you again for sharing your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Everything was fine
From very beginning to end, my problem has been solved very efficiently and professionel.
March 18, 2026
Unprompted review
Reply from Lyle & Scott
Hello Kadir,
Thank you for taking the time to leave us a fantastic 5 star review.
We’re very pleased to hear that your experience with us was smooth from start to finish and that your issue was handled efficiently and professionally. Providing a seamless and supportive service is always our goal, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and your support.
Kind regards,
Customer Support
Lyle & Scott
Top service
Very fast responses, very nice treatment and finally very successful solved!
March 18, 2026
Unprompted review
Reply from Lyle & Scott
Hello Natàlia,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced such a high level of service from our team. It’s great to know that you received quick responses, were treated with care, and that your query was successfully resolved.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Kim,
Thank you for your wonderful 5 star review.
We’re so pleased to hear that you found our team helpful and informative during your experience with us. Providing clear and useful support is something we always aim for, so it’s great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Exzellent Customer Service
Exzellent Customer Service
Questions were anderes promptly And the Problem was resolutes qickly
DHL lost the Package and I received a replacement quickly
Many thanks to Michael from the Customer service
March 4, 2026
Unprompted review
Reply from Lyle & Scott
Hello Luca,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our Customer Service team. It’s great to know that your questions were answered promptly and that your issue was resolved quickly, especially following the difficulty with the lost parcel.
We’re particularly pleased to hear that Michael was able to assist you and ensure a replacement was arranged without delay. I will be sure to pass your kind comments on to him, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Good customer service team
Good customer service team, very quick responses
March 16, 2026
Unprompted review
Reply from Lyle & Scott
Hello Deepan,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had a positive experience with our customer service team and that you found our responses to be quick and efficient. Providing timely and helpful support is something we always aim for, so it’s great to know this was reflected in your experience.
Thank you for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Reply from Lyle & Scott
Hello Nico,
Thank you for your excellent 5 star review.
We’re really pleased to hear that you had a great experience with our customer service team. Delivering a high standard of support is something we always strive for, so it’s lovely to know this came across.
We appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
The service was super nice
The service was super nice! Very kind and problem solved in a fast and nice way!
March 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Alicia,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our team. It’s wonderful to know that the service you received was kind, helpful and that your issue was resolved quickly.
Your feedback means a great deal to us and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Lack of support for manufacturing issues and zero help with spare parts
I have been using Lyle & Scott products for a long time, but my recent experience with their customer service regarding a manufacturing defect was extremely disappointing.
I bought a brand-new Heat Reactive Shell Jacke, which is not a cheap buy, and a button fell off almost immediately. Since there were no spare buttons included with the tags, I contacted support simply asking to buy or receive a replacement button to maintain the original look of a premium item.
I provided everything they asked for: photos of the jacket, inner care labels, barcodes, and style codes. However, instead of providing a solution, the support team (Tracey) simply walked away from the problem. Because the item was purchased through a local marketplace (even though it was brand new and sealed), I was told to "ask the seller for a refund." This is a completely impractical suggestion for a private sale and felt like a brush-off.
I was ready to purchase the spare part myself, but the company offered no way to do so and essentially left me alone with a damaged product. As a result, I am now forced to use mismatched, non-original hardware because the brand refuses to support its own products once they leave an official store.
Great clothes, but if anything goes wrong, do not expect any help from their "Customer Care."
March 6, 2026
Unprompted review
Reply from Lyle & Scott
Hello Andrii,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and the frustration caused regarding your Jacket.
We completely understand how disappointing it must be to experience an issue with a new item, particularly when it concerns the quality or finish of the product. While our warranty and replacement process is linked to items purchased through authorised retailers, we appreciate that this situation has been frustrating for you, especially as you were simply looking to obtain a replacement button.
Please be assured that your feedback has been noted and will be shared with the relevant team, as comments like yours are important in helping us review and improve our processes and customer experience.
We are sorry again that this situation has left you feeling disappointed and we appreciate you bringing it to our attention.
Kind regards,
Customer Support
Lyle & Scott
Quick response very helpful 🙂
March 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Siobhan,
Thank you for leaving us a fantastic 5 star review.
We’re very pleased to hear that you received a quick response and found our team helpful when assisting you. Providing prompt and supportive service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
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