I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
I am absolutely grateful for the exceptional customer service and for the love and support I couldn’t ask for more..ThankYou & ThankYou so very much for delivering it fast and taking care of all my w... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
January 27, 2026
Reply from Lyst
Hey Stephen! Thank you so much for the 5-star review!
We’re glad to hear that you experienced excellent service. Thank you for your wonderful feedback and we truly appreciate your support!
Happy shopping! - Lyst
I was disappointed that my order…
I was disappointed that my order couldn’t be filled but Luis was very helpful.
January 23, 2026
Unprompted review
Reply from Lyst
Hey there! Thank you so much for the 5-star review!
We’re sorry that your order couldn’t be fulfilled, but we’re glad to hear that Luis was able to assist you. We truly appreciate your feedback and look forward to you browsing Lyst again - Lyst
Thousands of choices brilliant service.
Very good app. Was able to order what I wanted. Excellent service and very prompt delivery.
January 22, 2026
Reply from Lyst
Hey Natalie, thanks for the review!
We're happy to hear that you had a great experience using Lyst's app, and that you were able to order what you wanted with ease!
We welcome you back soon! Happy Shopping - Lyst
Lyst is my go-to app
Lyst is my go-to app for fashion. Easy to navigate, lots of stores…
January 14, 2026
Reply from Lyst
Hey Ivan, thanks so much for the kind words!
We’re glad Lyst is your go-to for fashion and that you’re enjoying the easy navigation and wide range of stores.
More shopping time with us- Lyst.
Reply from Lyst
Hey Doreen, thanks for the 5-star rating!
We’re glad you appreciated the quick and professional responses.
We welcome you back soon, happy shopping - Lyst.
Reply from Lyst
Hey Igor, thank you for your feedback!
We’re delighted to know you’re very satisfied!
Happy shopping! - Lyst
So Nice so Beautiful Sweet
January 7, 2026
Unprompted review
Reply from Lyst
Hey Rasool, thanks for the 5-star rating!
Thank you for your wonderful feedback. We truly appreciate your support!
Happy shopping! - Lyst
Seller honest and excellent communication
Seller was very up front. Easy to talk to. Responding quickly to questions. Shipping quick Would definitely buy from this seller again !
December 26, 2025
Reply from Lyst
Hey Julie, thanks for your review!
We're glad to hear that you had a quick and smooth experience with Lyst.
Happy shopping! - Lyst
I purchased a pair of shoes advertised…
I purchased a pair of shoes advertised on their site, submitted the payment and was waiting for shipment information. A few hours later, I received an email from them cancelling my order for no reason and then showing a new price on their website for the same pair of shoes but now over $300 more!!! Very deceptive advertising practices.
December 30, 2025
Unprompted review
Reply from Lyst
Hey Amanda,
We’re really sorry to hear about the issues you experienced with your order and completely understand how frustrating this must be.
I can see that we've been in touched with you regarding the issue.
Please note that our partner retailers sets-up the prices for the items.
Thank you for understanding! - Lyst
Reply from Lyst
Hey Ifigenia, thanks for your review!
Free shipping is one of the ways that our retailers are trying to offer to make your experience even better. We hope to see you again soon!
Happy Shopping- Lyst.
Always accurate
Always accurate, fast delivery, items wraped correctly, notification when something is back on stock, great offer of everything, recommended page for sure
December 2, 2025
Reply from Lyst
Hey Korny, thanks for your amazing feedback!
We’re really glad to hear that you had a great shopping experience. Your recommendation means a lot to us, and we truly appreciate your support.
We welcome you back soon, happy shopping - Lyst.
Reply from Lyst
Hey Lourdes,
Thank you so much for the 5-star review!
We’re delighted to hear that your experience was great. We truly appreciate your feedback and can’t wait to help you discover your next favorite.
- Lyst
Reply from Lyst
Hey Milan, thanks for the awesome review!
We're thrilled that you're experience with Lyst was outstanding.
Happy shopping! - Lyst
Terrible experience
Terrible experience. Trying to get an answer from customer service is a nightmare. I’ve been trying to find out if my order would come in time for Christmas and nobody has helped me.
December 21, 2025
Reply from Lyst
Hi Christina, we're sorry to hear about your experience.
We've replied to you via email regarding the status of your order with Kickscrew.
Thanks for your understanding! - Lyst
Always great for finding items and…
Always great for finding items and deals. Very easy to use and updates on my watched items
December 19, 2025
Reply from Lyst
Hey there,
Thank you so much for your 5-star review!
We’re thrilled to hear that you find it easy to use and helpful for finding items, deals, and updates on your watched items. We really appreciate your support and can’t wait for you to discover your next favorite.
- Lyst
Never received my $211.96 Jacket from Kicks Crew
Never received my $211.96 Jacket from
Kicks Crew which was promoted through Lyst.
December 2, 2025
Reply from Lyst
Hi Cheryl, we're sorry to hear about the issue with your order's delivery.
We've sent you an email regarding the status of your order. Kindly check as it appears that your order has already been delivered last December 18th in/at your mailbox.
Looking forward to your response
Reply from Lyst
Hey Caroline, thanks for your review!
We're glad to hear that you were able to explore Lyst website easily.
Happy shopping! - Lyst
I placed my order before reading the…
I placed my order before reading the reviews. I am trying to cancel my order however, no one has responded.
December 19, 2025
Unprompted review
Reply from Lyst
Hey Morgan, I am sorry to hear that we weren't able to respond to you immediately.
As I've checked, I can confirm that we've responded to your inquiry. Your order was cancelled and you were not charged for the order.
We appreciate your understanding. - Lyst
Scammers
I order a jacket weeks ago. It has NOT been shipped. It states it’s waiting for UPS pick up. I was charged for this jacket and there is NO one to call about my order. Do not order from them. It’s a scam.
December 17, 2025
Unprompted review
Reply from Lyst
Hi Cheryl,
We can see that our Customer Care team has assisted you throughout your order process. Please bear in mind that it is peak holiday season, so parcels may take longer than usual to reach their destination.
Your parcel has arrived at a USPS Regional Facility and reached the Philadelphia, PA Distribution Center on December 17, 2025, at 12:54 AM. It is currently in transit to you.
Please allow a few more days for delivery to reach you.
Many thanks - Lyst
I ordered sth and it was out of stock…
I ordered sth and it was out of stock online for at least two weeks prior to my order. How could I even place my order? Waste of time.
December 13, 2025
Unprompted review
Reply from Lyst
Hey Claudine,
We’re really sorry to hear about the issues you experienced with your order and completely understand how frustrating this must be.
Just to clarify, Lyst is a search platform, and item availability is determined by our retail partners. We don’t directly sell or stock items ourselves. While we can’t guarantee a restock, you can add the item to your wishlist to get notified if it becomes available again.
We appreciate your understanding. - Lyst
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