Brodie a real credit to the M247 3rd Line Connectivity Support Team, always willing to go the extra mile. Always on hand to support with more complex issues and provide a detailed explanation on the fix.

Robert Podmore was exceptional with handling our network switch over. He listened and did his best to deliver excellent switch over.

We have found the Delivery Team extremely helpful and positive to work with. Over the past 8 months we've grown from strength to strength, taking a tough relationship with it's challenges to a stronger and closer one. I couldn't be more impressed with the energy and commitment from Nick Grayson. He's a credit to the business and we enjoy working with him.

Owais dealt with my support case with regard to MFA on a VPN connection in a proactive way. he check configurations and made sure the connections for the users worked correctly

After experiencing a problem, Sam from the M247 Support Team investigated the issue and went above and beyond to help get it resolved. I want to Thank Sam for being professional from start to finish. Thank you!

Sam was very helpful and made the changes to the Firewall policy immediately.

Disappointing. The hardware M247 replaced they assured us would be fully preconfigured but the job was botched knocking some of our tenants off thr internet just before Christmas

M247 admit something went wrong but their response when asked to cover the fees of the contractor called in was mealy mouthed . Apologies for "any inconvenience" don't really cut it when it was m247s lack of care and expertise that caused this outage to some users on the network

M247 promote themselves as premium quality. Unfortunately their standards have slipped from what they once were. The response from M247 lacks candour. The problem did not exist before they botched the upgrading of their equipment and the problem did immedately thereafter. I dont see how they can say the outage to some of our clients is our fault So on top of their incompetent handling of this they are liars too, Well that's my experience anyway

Very quickly supported us with an issue via the line providers. Was dealt with within 3 hours of us reporting the issue, and the tech support provided us with updated from the 3rd party supplier at each stage in the process.

Raised a support case for a simple change request on hosted firewall service. Sam actioned my request and confirmed back very quickly.

asked and resolved promptly

Reported problem was resolved immediately great service from kenny walker .

I recently enjoyed working with Connor from the Technical Provisioning team.

From the moment I was put in touch with Connor he showed a genuine willingness to help and took the time to understand our issue.

Clearly, he was well-trained and genuinely cared about ensuring customers had a positive experience.

It was good to work with someone who combines expertise in their area with such a positive, friendly and customer-centric attitude.

I appreciate the great service I received from Connor. He is a valuable asset to the M247.

I work closely with M247 and cannot speak highly enough of them. Never had any issues and genuinely a pleasure to speak with on our monthly service reviews. in particular Nick and Rick who are always proactive and not apposed to a few jokes here and there and Andy who never fails to thank me for helping out where I can,

Always approachable and easy to deal with.

Quick response and offered to send an engineer out same day. Thank you

I recently had the pleasure of working with M247 for the installation of a 1Gb line at our location. The entire process exceeded my expectations, and I'm thoroughly impressed by their professionalism and efficiency.

From the outset, Roy from the Service Delivery team was instrumental in ensuring a seamless experience. His proactive approach, constant communication, and coordination with Openreach made a significant difference. He kept us well-informed about every step and confirmed timings promptly, demonstrating a high level of commitment and customer service.

The speed at which the service was provided was remarkable – our 1Gb line was up and running within a week! This level of efficiency is rare and much appreciated. It's clear that M247 prioritises customer satisfaction and delivers on their promises.

I would like to extend my gratitude to Roy and the entire team for their smooth and professional service. Their dedication to quality and customer care is evident, and I wouldn't hesitate to recommend them to others seeking reliable and fast internet solutions.

Thank you, M247, for an outstanding service experience!

I raised a case with the M247 Technical Team, and I had a speed issue. This issue was promptly resolved by an engineer called Rolf, in a very swift and professional manner.
This is the kind of technical service I would expect. Great experience.

I recently contacted customer services for help. I was thrilled with the service. I spoke to a person in the UK, the process was smooth and hassle-free. They guided me through the process and gave me advice. Tasos was very knowledgeable.

Robert at M247 is very professional, responsive and helpful. He always delivered the solution on time with high quality, and took the initiative to help customer for troubleshooting. Really enjoy working with him, great job, thank you so much.

Andrew at M247 was very responsive and helpful. When I called technical support with an issue in locating the circuit at a property. While Andrew wasn't familiar with the property itself and location of circuit, he was able to identify the location of the circuit, send me details on the modem type along with pictures of the device and the port details. Based on this detailed information we were able to locate the terminated circuit and patch into our own WAN management router on site. Thanks Andrew, fantastic job. Keep up the great work