McDonald’s Reviews 2,685

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 330 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, such as flavorless chicken nuggets, watery hot chocolate, or burgers with very little meat. Customers also frequently reported issues with the service, including rude staff, long wait times, and incorrect orders, with some even receiving cold food or food that raised concerns about its quality. However, some customers also noted positive experiences, praising specific staff members for being polite, helpful, and providing fast service. A few other people also felt that the food, when correct and hot, could be enjoyable, and appreciated the efforts of a good team.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and consistency. Many consumers report issues such as... See more

Service

People report negative experiences with service. Many consumers express dissatisfaction with slow service,... See more

Quality

Users describe negative interactions with quality. Many consumers report issues with food being cold, mushy,... See more

Staff

Clients share negative opinions on staff. Many reviewers report rude and unprofessional behavior from staff,... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report issues such as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 2 out of 5 stars

I don’t eat at McDonald’s that often when I do the food is not gormet but okay… what I hate and find unreasonable is when they take my money promising a vanilla milkshake but deliver a flavour - be it... See more

Rated 1 out of 5 stars

I bought a hot chocolate drink from McDonald’s at Riverside Retail Park, Chelmsford branch. It was made of water rather than with milk and was disgusting. I don’t know if this branch is taking short c... See more

Rated 1 out of 5 stars

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Rated 1 out of 5 stars

I ordered 2 happy meals through Uber…

I ordered 2 happy meals through Uber eats!! From Edinburgh Way Harlow Essex, they only brought 1,so I called the delivery man from Uber, who said he would pass me over to the manager!! She said she would call me back. She didn’t, My granddaughter didn’t have her happy meal the other did which created upset!! Whoever the manager was on Tuesday the 13 th January shame on you for not calling me back I paid for a happy meal I never received!! Your customer service stinks!! Will not be using ur store again!!!

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Last night the order was appalling

Last night the order was appalling, over an hour more delayed. I used the online delivery method. The food arrived was stone cold. The online delivery method was no way to get straight respond and the Macdonald Asda store not picking up the phone. Don’t want to use this again.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ ‼️ WARNING MCDONALDS TOXIC

⚠️ ‼️ WARNING. Had a Bigmac after not eating McDonalds for some years. It was pathetic. Even though it was always unhealthy, at least the meat Patti’s were quite reasonable in size. This time though, the meat patties were a joke. Small, thin and terrible. The “burger” was mostly bread. So bad and still super unhealthy. Never again. Terrible. Stay away😩‼️

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Sleaford branch. I ordered a breakfast meal plus I wanted just 2 piece of sausage pate for my grandson who does not eat bread, with a strawberry milkshake, they charged me 7 pounds plus for this meal, I was not over happy about this as they normally just charge for 2 pcs of sausage, anyway after waiting a long time my order came, I returned to my car, to have my breakfast only to find it was nearly cold, I couldn't bring myself to go back and complain, I throw it in the bin, we all know what happens when you complain. SIGNED unhappy customer.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Trafford retail McDonald’s

Trafford retail McDonald’s

How worse could this place become????

I have vowed never to return to this place my daughter wanted something, ignoring my protests,

This place regularly runs out of milk ( allegedly ) . So no surprise today when again no milk. Shakes, Mac flurry and believe it or not no cappuccino !!!!!

So after the usual, we queue up and wait, 11mins to be precise for them to serve two , Yes Two drive through customers,

We arrive at collection point to be told to park up. AGAIN!!!!

Another five minutes

This just for a Big Mac and coke , this MacDonald’s in my opinion the worst branch in the UK, and prove it consistently.

Once again a massive thumbs down for Macdonalds Trafford Retail Park branch.

I would award minus stars but there is no facility

Yours

One very puzzled and angry customer

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

1 is generous for for Raunds site at…

1 is generous for for Raunds site at Wellingborough road , awful service , complaints made every time entered shop , really needs management to get inside a look at what is going on or close it . Manager refused to come to counter to speak with me when I am owed a refund . How is this service !!

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

The meals and service was ok

The meals and service was ok. The kids were having so much fun that we had more orders and spent rather a lot. I assumed 2hrs parking as other adjoined places did and I didn't see any other signs, I assume they are there, but it was dusk, cold and I think raining.
However the allowed time should be clearly displayed IN STORE. I will pay £50 but as I WILL NEVER AGAIN USE MacD I will soon save the fine and more! (and be a little healthier}

December 12, 2025
Unprompted review
Rated 3 out of 5 stars

Stopped selling fish fingers

Stopped selling fish fingers, when my children can't have the nuggets,they had the fish fingers or fish bites as a treat,now all they can have is the chips.this was the vegetarian option for kids,my daughter fuming its a fish burger now lol

December 28, 2025
Unprompted review
Rated 3 out of 5 stars

Different bags at different times??

i bought two double cheese burgers and a mcchicken, and recieved a bag with my sauces the napkins and the mcchicken. Now im not mad at missing food, im just lowkey confused on why it wasnt in the same bag?? Like i work food service and i get waiting for it all to be done, but different bags at different times is lowkey kinda nuts lol

December 26, 2025
Unprompted review

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