MacPaw Way Ltd. Reviews 3,565

i accidentally forgot to cancel the 7 day free trial, and even though for some reason i was charged 3 times the amount for the annual subscription, the team actually supported me and after a bit of nagging and negotiations, i was able to get my full refund. Pretty good team

Impeccable product and a level of customer service, in terms of speed and helpfulness, that is exceptionally rare. Extremely user-friendly, even for someone who is not tech savvy. 5 stars!!!

The MacPaw technical support team is the best I have encountered. Karyna has always responded quickly to me and solved problems I've had with CleanMyMac, an excellent application for maintaining a Macintosh computer's performance. I know my Mac laptop is in good hands with them.

I had two subscriptions and one was under an email I no longer had access to tied to work. I was able to get things straightened out and was given the service that remained added onto the service I was continuing. They were response to the issue and made great effort to ensure that I benefited from their services. I love that I can have a program that can go through things quickly and easily identify duplicate files and clean up space so my computer runs faster. Thanks MacPaw!

I had a problem uploading the latest addition of clean my Mac. Thanks to customer support the matter was resolved quickly with clear instructions on how to solve the problem. Only criticism is that it should be made clearer what version of Mac OS is required to run the latest app.

I canceled my subscription because customer support refused to accept my review of TranscribeX. I was brutally honest and polite. I can't understand why they hide the truth.
Overall the apps are good.
So, goodbye.

MacPaw is the best ever for my Macs
I am member since the start and they improve every year and become more better every time.

I was billed twice and despite contacting customer service, I have not received any reply.

I had 3 subscriptions, but only needed 2. MacPaw did a great job fixing the issue and making it right again. Great communication and good response. Thx

I had a need to change the quantity of licenses I needed to support my current computer environment. It turns out I needed to cancel my current license and subscribe to a new license. This wasn't very clear to me and the support staff, via email, walked be through the process and even performed some of the steps for me. Time wasn't a critical component my need. But I do appreciate that the staff responded to my multiple emails and defined the process for me.

Karyna was quick to respond, and was very helpful.

Excellent product and customer support. Ani did an awesome job of solving my issue. I highly recommend MacPae for your Mac.

Really good experience on the solution of my issue, Danylo was really helpful, empathic and diligent with the resolution.

Long time user, and had some issues with CleanMyMac, and an update that didn't install. Very helpful customer service!

The customer support is always very kind, prompt, and professional!

Had some issues with logging into my acct and customer service was able to solve the problem swiftly.

Cette entreprise m'a prélévé deux années de suite 39,95 euros pour un abonnement dont je n'ai jamais reçu le lien et pire encore que je ne veux PAS.
Heureusement comme ils prélèvent directement de PAYPAL, j'ai fait un dossier de réclamations et en deux jours j'ai été remboursée. Je suis assez persuadée qu'ils vont continuer indéfiniment. Comme ils craignent PAYPAL, voilà la récompense de cette bande d'arnaqueurs. "Hi CHRISTINE,

We deeply apologize for not getting back to you yet.

To best serve your needs, we offer two alternative ways to get in touch with our support team:

Option 1: Online Chat
Our Customer Care Experts are ready to assist you immediately through our Online Chat.
To chat with our team, click here or paste this link in the browser address bar

Option 2: Phone Support
If you prefer speaking with us over the phone, please provide your phone number, time zone, and your preferred time to receive a callback. Our team will promptly contact you to address any questions or concerns you may have.
You can also reach us directly at +1 (877) 562-2729, as our lines are open 24/7.
We are excited to help you.

Regards,
MacPaw Team

There is no product that approaches the comprehensive results and ease of use on a MacBook. I have had problems reactivating upon renewal, but customer services immediately jumps in and keeps my program working. Don't waste time ---- get Clean My Mac!!

Quick response time and didn't make me feel like I had a dumb question... very respectful and helpful! Checked back on me to ensure everything was taken care of. My situation was handled in the way that I had hoped and Valeria ensured I was looked after. Thank you!

quick and easy support at the refund process