Macquarie Reviews 

Macquare is a very useless Bank. I got locked out from my Account without them giving me any tangible reason for locking me out. I feel so bad that I kept my money with Macquarie. I have been living off my earnings with SFX for the past 2 months now because I can't access my bank Account. Avoid this bank like a Plague!

They do have a disconnect customer phone protocol, and I am not talking about protocol for abusive customers, this one is for people trying to get some decency out of them
Their Customer Advocate is straight-up dishonest. I hope to challenge her on that subject in court one day. Macquarie Bank had no problem letting me know how my suicide could have worked for my family. Google Macquarie Bank horror stories for more info.

Macquarie are the most inept and discriminatory organisation I have ever come across. I'm gobsmacked at how useless an organisation can be and still be so ignorant of it.
Their reviews are extensively negative and they obviously have zero concern for their public reputation. They abuse and gaslight people with disabilities and are more than happy to ignore having someone on the hone for over an hour just to change a phone number and still not able to do it.
You complain and they gaslight you and shut down your accounts. Truly astounding how useless organisations can be and still be in business.

I have been a Macquarie Bank CMA (formerly called the CMT account) holder for the last 22 years. Apparently that means zip. There is a new product called the CMA Accelerator account which offers 4.5% pa interest (below $1m) whereas the CMA offers only 2.75%. Disappointing that Macquarie did not see fit to offer this product to existing CMA holders about. I guess like all banks once you are in the bag customer service no longer necessary.

Oh trust me, Macquarie are by far the most greedy organisation in the country. I needed to break a Term Deposit. Macquarie took 25% of my interest earnt. They did not T/F the funds on the day are advised. I was on the phone for hours fighting with them. There customer service is flithy. The staff must be based O/S as I could barely understand their English. What a horrid Bank. Avoid. Its for the wealthy anyway. Score -10

Ever wondered why the phone drops out after they type your reference number?

Google "Macquarie Bank DOSE LIE to YOU" for video

3 Macquarie Bank operators lied to me and categorically told me today they would never deliberately disconnect a well-behaved caller.
I was told by 1 reluctant Macquarie Bank customer care phone operator that they do indeed disconnect people just after assuring me that they never hang up on people like that.
I am grateful she was able to muster enough basic human decency to tell me this before pulling the plug.

Things to note on this recorded call youtube video attached
After mentioning issues of customer suicide, the operator leaves me on hold for over 7+ minutes!
It was obvious that she was speaking with hierarchy in the background when she returned to the call.

To be clear they never got back to me to say my recent complaint was settled, I only found out some news 2 weeks ago after ringing them to find out what was happening.
The phone operator told me that a Case Manager for my complaint had been allocated when I pressed for more info the operator contacted the Case Manager and she was told to tell me that they would not investigate.

Not satisfied with that cowardly Case Manager getting this poor lady to give me this news and she was crying upset for me, I made a new complaint, this time the Operator was adamant that I would not be treated so appallingly again, and he promised I would hear back from a new Case Manager.

After a week I decided to call again, so today I found out that again, the case is closed.
So Macquarie Bank definitely does have a protocol to deal with pesky customers seeking fairness and decent treatment, regardless of them knowing the customer has severe depression and suicidal ideation.

After applying online for two new Macquarie Platinum Transaction accounts last Friday, one for me and a joint account, I have already closed both of them and will never consider using Macquarie Bank again.

After receiving my new account numbers, I added my first PayID (which was for an account in my own personal name) and completed a small test transfer.

Immediately Macquarie BLOCKED my account.

Being a Friday afternoon, and that Macquarie Bank only has a customer service help line (if you can even call it that) team that operates Mon-Fri during business hours I had to wait until Monday to call them to attempt to get my account unblocked.

Monday comes along and I call them.

After 30 minutes I speak to the first person who interrogates me as to why added that PayID and why I wanted to transfer money to that account and who told me to transfer money to that account. I could not believe it. Even after telling them it was an account with another major Australian bank in my personal name they didn't believe me and then they transferred me to their Fraud team.

After being on hold for another 20 minutes I get even harsher questioning as to why I performed the simple PayID transaction.

After 5 minutes, and being quite shook up with how they performed such aggressive accusations and questioning I told them to just close both accounts and I will never go near Macquarie Bank again.

They seemed totally okay with that and just closed both accounts on the spot.

Looking at other reviews I now know I'm not the only person who has experienced such disgusting inhumane conduct by banking staff.

Sure they have high interest accounts however, how can one be expected to trust a bank that acts this way.

After opening an account with Macqaurie, I made a deposit to a popular crypto exchange to buy Bitcoin for myself. Shortly after, my account was locked and I was told to call the Verifications Team to answer some questions.

After some very invasive questions such as why am I buying crypto and where do I keep it, I was told I would receive a call back. I never received that call and my account remains locked.

After 2 Days of opening a personal transaction account, it was blocked...
At this time, I had a number of deposits made from income earned through various means.
(Deposits totaling around $4000).

After locking my account, and after spending close to one and a half hours on the phone to try and sort things out, I was told that locking my account was a business decision, and that if I wanted "MY" money back, I would need to request the payees to contact their banks, and organise a payment recall...

Problem is some of these payees are State and Federal Govt Departments.
Further complicating things is the bank REFUSES to provide a closing statement or balance,
so I have absolutely no way of working out how has paid me, or by how much....

Absolutely NIGHTMARE...

Avoid Avoid, and if at all possible, AVOID !!!!!

Had to reset phone and reinstall Macquarie apps. Was away from home needing to transfer money to a friend for dinner and drinks. Had issues with Authenticator, called up, gave all personal details and the overseas operator decided to lock my account after putting me on hold for 5 minutes at a time. Absolutely hopeless and completely idiotic. I call for help and they make the problem worse. Call operator seemed clueless and told me I have to send in my ID. Screw guy Macquarie. The moment you put your call centre operators overseas is the moment I go to another bank. When you screw people over who require help is also when I give you the finger. The complete opposite of customer service and a great way to loose customers. Well done. Now I have to completely reorganise my banking due to your gross incompetence. I look forward to sharing my experience on all your social media presences in order to warn off everyone I can about your ridiculous practices and deliberately making this harder for customers via your poorly trained staff and ridiculous heavy security policies that just waste time and don’t provide any form of help, but rather make life even harder. If you want to be kicked out of your own accounts because you can’t recall what year you opened your accounts, even thou you’ve given all personal details, Macquarie is the bank for you. Just no. Goodbye you bunch of clowns.

Update : I lodged a complaint, an actual Australian called me, asked a few basic questions, and my account was unlocked and I could set up my Authenticator and regain access. Exactly what you’d expect normally. I promptly moved all my accounts over to another bank and have closed my Macquarie accounts. Never again. After 5 or so years of being with them I’ll never touch them after this fiasco.

My account was locked. I only found out when I tried to access my funds to pay for a new car. The person who phoned me earlier in the day made no mention of any issues with my account. My account had been subject to internal Macquarie Bank scammers for the past year, but they still work for Macquarie now. I have lost a considerable amount of money with Macquarie fraud. Court is the only option to get my money back. DONT BANK MACQUARIE

Locked out of account. No customer service available over long weekend then a 1 hour 5 minute wait to get a person who couldn't resolve my issue. Still unresolved.

Incompetent, illogical, lacking transparency, appalling customer service, unable to provide services in a timely manner, unprofessional and woeful procedural practices. Frankly abysmal.

Locked out of my bank account. Recently changed my phone and called customer services as my authenticator app was no longer working and I needed to gain access to my account. Custom services went through multiple levels of identity checking to confirm my identity all of which were answered successfully. At the end of the process, the customer service representative said she was unable to identify me and I would have to "write a note with my signature and a photo of my Drivers Licence" and I would have to wait 1-2 days for a reply. Imagine that in our busy lives, you can't access your account because you changed phones and then after multiple successful identity checks, you are told you can't be identified and to write a letter, scan it in with a photo of your DL. Needless to say I have written an email with my DL attached. I am sure this will drag on for day's/weeks as has been my experience with Macquarie before, whilst having no access to my bank account. If a company is going to introduce added levels of security in the form of authenticator apps, a system needs to be in place so they don't actually lock the owner out of their own account. I am extremely lucky I have an account with a different bank to use whilst Macquarie reinstates my access.

Ensure every communication is done in writing / email to protect yourself.
1. Home Loan has been constantly delayed due to Macquarie bank's failed online systems and only receive constant apologies but no resolutions.
2. Given false and misleading information which when questioned, is ignored or refuted.
3. Their own internal Complaints process ignores the facts and accepts no responsibility but places all the blame on the customer.
4. Suspends your loan application causing more delays despite being informed in writing to continue while you lodge a complaint to the AFCA.
5. Incurred recent rate rise because Macquarie bank have taken 3 - 4 weeks to complete loan application (still incomplete).
6. Have incompetently asked for the same documentation 2 - 3 times despite already providing it in the past, causing more delays.
7. Comments made by Macquarie bank staff that could be considered unprofessional and possibly defamatory.

TERRIBLE - they locked my account for some unknown reason, I needed to transfer some money to a business account outside Macquarie. I had 2 hours on a phone, with disconnects, transfers to the wrong department and generally a run around. No-one would take responsibility, and no-one seemed to know what to do. When fro the customer service team, to the Accounts Management team, to the Fraud Support team, and then onto the Redemption team. DO NOT BE FOOLED by their advertising - they are woeful. I only wish I had read these reviews before I opened an account with them, I would have run a mile. Seriously read these reviews, this is seriously flawed.

The +’s = staff are friendly.
The -‘s
Service is dreadful.
Systems don’t work.
They give you the runaround when you want to leave.
I’m about to go to the banking ombudsman.

I have been an advisor for over 25 years and my admin team are very skilled in account opening and processing forms.
As a team we have not come across a more incompetent and unskilled team.
We are moving clients out of Macquarie. It is scary how stupid they are. They literally have NO idea what they are doing.

I called your bank as my account had been locked. I was overseas in Copenhagen at the time. I was stranded with no money!

I did not have access to my account for three or more days. It was disgusting customer service and a unprofessional moron that I had to talk to, deliberately froze my accounts. I had NO ACCESS to MY OWN MONEY. I gave a international telephone number to have a return call, THEY DID NOT CALL BACK!! I had no money to add to the credit on my phone to even call back... The Moron (Bank Rep) I was talking to, knew this, and they were told multiple times I was running out of credit.. I asked to speak to a Supervisor and this was refused.

I am absolutely furious on how I was treated and left stranded overseas, due to Macquarie Bank mistake. They do not care for their account holders.

I did not hear back from Macquarie Bank. Clearly didn't care. and I moved my money to a more reputable bank.

Locked out of my own account on a routine call due to 'security reasons'

Do not bank with these guys

After opening several accounts on the app, I called the contact centre (which is offshore) days ago and they decided instead of helping me close an excess account to lock me out because 'my voice did not sound like a 32 year old male'. But I'd answered all my security questions.

It's been days, and hours on the phone, still no resolution. Sex discrimination at its best.

Thank you Macquarie for:

Broken security verification processes.
Hours of my time and theirs wasted on the phone
STILL don't have access to my money.
Complaints manager doesn't seem to side with the customer but just supports the organisation.
Really poor staff training provided, complete lack of empathy and support for clients.

Do not bank with these guys: Macquarie Bank's personal account business needs an overhaul and they just haven't got it right like some of the other banks.