Macquarie Reviews 

Customer service is terrible, cannot speak with a person, chat facility takes 20mins to get a response, transact@macquarie is just a bot. Putting my property settlement at risk.

I'm amazed they still have any retail banking customers.

Constantly getting account blocked, hours on call waiting, transferred between departments with no context. What an absolute cluster.

The worst bank I have ever dealt with, with respect to customer service. I have so far had 3 disgusting experiences, and it continues. With only the online and mobile banking channels available, Macquarie doesnt really care about their customers. They actually are so arrogant, they do not even want new business. 1. Requests that get sent to them inquiring about signing up for a new product doesn't even get answered. Its over a year now since I sent the request. Not even an acknowledgement. 2. I have been trying to open a CMA account for my SMSF, with now almost 10 times them requesting for more information. They have no discipline to get all issues listed & dealt with in one go, instead wasting our time by looking at one issue at a time as they are in no urgency to get the deal done sooner, and their staff love their inefficient ways of working. I was going to go to with them for my investment property, but yikes. Why should I? 3. I had an online transaction refund that the merchant never made, and I have been trying to confirm that with the bank over multiple emails, online form filling and on the app via chat. 3 months later, still not resolved. Their response? None. . Looking at switching back to a bank who actually cares, when my current mortgage review comes up soon.

I would rate my experience with Macquarie Bank less than 1 if this was possible. I have been a customer for years and decided to continue using Macquarie as the technology platform has been good . However my experience with a construction loan has been nothing short of miserable. The poor service has now resulted in my builder stopping construction as Macquarie continue to fail to meet their own standard for making payments. They even change the payment schedules without telling and waited for me to chase them for them not making a payment.

They have requested inconsequential changes to invoices holding up payments for weeks, to only ask another singular inconsequential question, like can we have a receipt for your deposit to the builder. I have lost all faith with the bank will actually support us through to the end.

Account locked immediately after signup. What a horrible user experience. on hold for over an hour waiting to speak to someone...Inhumane service. Save the frustration and go elsewhere.
I'm going to close account. waste of time.

terrible experience. Hidden fees and poor communication of those fees. Asked multiple times to review our current home loan rate and each time was said no, even with the rates drop. Discharged and re financed to another bank and got told there would be no discharge fee but was still charged a $400 fee. Customer service was poor, rude and unprofessional. Would 1000% recommend people stay away from taking out a macquarie homeloan

Not sure when (Don’t Care any more) I tried to open a joint account with wife with Macquarie bank. Big mistake.Waste of time. No branches too. I was able to manage the many repeated callbacks where I had to repeatedly get my case escalated so I could be verified but I can’t use the account because my wife still needs to be verified. She got a call from Macquarie but was concerned it could be a scam. She doesn’t like to deal with things but has to. I could persist with getting her verified but it’s just far too hard. I’ve given up

No service. Waited and waited. Will be closing accounts. DO NOT Bank with Macquarie. Can’t get cash out when you want. Can’t talk to someone as they make it so hard and and the menu just goes on and on. ZERO STARS

DO NOT USE THIS BANK IN A MILLION YEARS! Great interest rates but no customer service and you try & get your money out again. The Customer 'care' team are useless (can just send you forms to fill in that don't get actioned) & Chat is just as bad.

DO NOT GO WITH THIS BANK UNDER ANY CIRCUMSTANCES!

I had fortnightly repayments set up since oretry much the start if my car loan almost 4 years ago, timed perfectly with my pay from work.

Now without consultation, this bank just decides on its own to reneg on that, and just tells us they will be doing monthly repayments only and it cannot be changed. This will completely misalign bill management.

People are currently doing it tough as cost of living soars, managing their money the best they can and this bank just laughs in your face and stomps you down while they're at it.

What a joke!

Zero stars if I could

Very difficult to deal with these chaps. I don't understand how our government is silent with the way these guys behave with the customers.

sᴛᴇᴀᴅʏ ᴀɴᴅ ᴛʀᴀɴsᴘᴀʀᴇɴᴛ ᴇxᴘᴇʀɪɴᴄᴇ

I ᴋᴇᴇᴘ ᴛᴇʟʟɪɴɢ ᴘᴇᴏᴘʟᴇ ᴛʜᴀᴛ sᴜᴄᴄᴇss ɪɴ ғᴀɴᴀɴᴄᴇ ᴅᴏᴇsɴᴛ ʜᴀᴘᴘᴇɴ ᴏᴠᴇʀɴɪɢʜᴛ. Iᴛs ᴀʟʟ ᴀʙᴏᴜᴛ ᴍᴀᴋɪɴɢ ɪɴғᴏʀᴍᴇᴅ ᴄʜᴏɪᴄᴇs ᴀɴᴅ sᴛᴀʏɪɴɢ ᴘᴀᴛɪᴇɴᴛ ᴡɪᴛʜ ᴛʜᴇᴍ ᴇxᴘᴇᴄɪᴀʟʟʏ ɪɴ ᴛʜᴇ ᴍɪɴᴅsᴇᴛ ᴏғ 2025.

(Hᴏᴜsᴇ Mɪɴɪɴɢ Iɴᴠᴇsᴛᴍᴇɴᴛ ᴘʟᴀᴛғᴏʀᴍ) ʜᴀs ᴀʟɪɢɴᴇᴅ ᴍᴇ ᴘᴇʀғᴇᴄᴛʟʏ ᴡᴇʟʟ ᴡɪᴛʜ ᴍʏ ɪɴᴠᴇsᴛᴍᴇɴᴛ ɢᴏᴀʟs. Vᴇʀʏ sʜᴏʀᴛ ᴛᴇʀᴍ ʙᴜᴛ ᴄᴏɴsɪsᴛᴇɴᴛ.

Tʜᴇ ᴘʟᴀᴛғᴏʀᴍ ᴏғғᴇʀs ᴛᴏᴛᴀʟ ʜᴀɴᴅs-ᴏғғ ɪɴᴠᴇsᴛᴍᴇɴᴛ ᴏᴘᴛɪᴏɴs ᴛʜᴀᴛ sᴜɪᴛᴇs sʜᴏʀᴛ ᴛᴇʀᴍ ғɪɴᴀɴᴄɪᴀʟ ɢᴏᴀʟs ᴡɪᴛʜᴏᴜᴛ ᴀɴʏ ʜᴀssʟᴇ

ʀɪsᴋ ᴇxɪsᴛ, ʙᴜᴛ sᴏ ᴅᴏ ᴛʜᴇ ʀᴇᴡᴀʀᴅs ɪғ ʏᴏᴜʀᴇ ᴄᴏɴsɪsᴛᴇɴᴄᴇ ᴀɴᴅ ғᴏʟʟᴏᴡ ᴛʜᴇɪʀ sɪᴍᴘʟᴇ ɪɴᴠᴇsᴛɪɴɢ ʀᴜʟᴇs.
I ᴡɪʟʟ ᴀʟᴡᴀʏs ʀᴇᴄᴏᴍᴍᴇɴᴅ!

Love their fraud protection processes and user friendly bank app. Great for financial goal setting.

Stay away from this bank. They delayed a legitimate payment to a tradesman for 24 hours in case it was fraudulent. I have been a member of this bank for 10 years, I went through the authenticator, a 2 factor authorisation process for the payment however it has been stopped for 24 hours. The money has been withdrawn from my account but it will not be paid to the tradesman for at least 24 hours so the bank currently has my money. Macquarie has no confidence in their own authenticator. This is hindering my business. I made a business arrangement that this payment would be made today.
Good bye Macquarie. You are not fit to be a bank

They do not allow weekly payments on loan products. Im an excellent customer for lenders for 30 yrs. Never had such control over how I make my loan payments. POTENTIAL CLIENTS BEWARE.

Arrogant and care nothing for loyal advisers who have recommended them for years to their clients. Those now elderly clients are being treated awful. The advisers are trying to help them but it’s not working. They say it’s for security but it’s really because they are lazy and don’t even get trained to answer questions about their products. Advisers have to use a chat box - no telephone. Go elsewhere if you’re not happy they say. Don’t use them go elsewhere. Oh and sell your shares - this bank won’t be around much longer with their treatment towards their customers.

I'm not even sure if Trustpilot is a scam website or not but rest assured I am a REAL person. TRUST the reviews saying their call centre is SHIT and they are so lock-happy. I literally just opened my account, bought a gift card to try and save some money for the new Switch 2, and boom account locked. YOU OFFERED THE GIFT CARD DISCOUNT AND I BOUGHT IT. WHY LOCK MY ACCOUNT. Then I had to waste time calling their support to unlock my account.

Really good, their high interest rates are good and quick transfer speeds. I was on holidays and it just worked really well.

It's not your money, it's theirs. Terrible time frame on transferring 'YOUR' money. Wouldn't recommend to anyone

The story to date: I reported a scam amount on my credit card on Feb 28 from a company that charged in euros equating to $3.92 AUD - I stopped the card on this date. Macquarie then allowed $83.86 to go through the card on March 3 despite the report. Both of these amounts were from Relationbill.com and were refunded approximately 3 weeks later. I received a new card.

Then on April 3 another amount from the same company went through the new card for $60.53. I reported it immediately as a complaint. I was reassured they realised how the amount got through security and it would not happen again. I was given $250 compensation but was also told my new card that I had only just received would have to be cancelled and another one sent out. Despite the email saying they would arrange the refund and a new card, I have to date not received the card or the refund. I did receive an email saying they were looking into the original (refunded) amounts and another email asking for details before sending out a new card. I informed via my open complaint that I had received these emails and asked them to fix up.

Now today, April 22, another amount of $90.07 from the same company has gone through the account. I haven't even received the replacement card from last time (card number 3) or been reimbursed the last amount. Obviously I will have to stop that card as soon as I receive it.

Unlike some other banks, Macquarie does not issue a digital card while waiting for the physical card which means I have been without access to my credit card since Feb 28. There is now over $150 AUD in scam euro debits that they have allowed through my account and not reimbursed all from the same company they supposedly blocked but they did reject payment of my gas bill from a provider I had been with for years!

I have emailed complaints again only to get a stock standard email stating it will be assigned to a case manager and here is my case number - a new case number although I already have an existing open case!!

I have been patient and appreciated the compensation but this has gone beyond a joke. It's just a total mess that has been going on over 7 weeks now with no end in sight.