I love shopping from here. I've bought so many things. Everybody always happy with my gifts from here I've bought so many different things from neca knockerheads to Chucky replica to gizmo replica... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Officially Licensed Halloween Masks and Horror Decorations, Animatronics / Props for sale. Immediate Despatch from UK stock. Call 01482 935936
2 Zarya Court, Grovehill Road, HU17 0JG, Beverley, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and an awesome item. Arrived very quickly and the packaging was superb. I highly recommend this shop.
Honestly such an incredible shop. I ordered an Eric Draven LDD for my mum for her birthday, and paid the extra shipping costs for 1-2 day express. Unfortunately, DPD didn't turn up for the evening collection or the following morning one either. I dropped them an email as I was worried, and a lovely lady called Sarah responded very quickly to explain what had happened, and reassured me that they had arranged alternative delivery via FedEx instead. I received my order in a timely manner after the issue was resolved. So a huge thank you to Sarah for all her help, and to the rest of the MAH team too! I'll definitely be ordering again. Quick responses, very willing to resolve issues (the solution was already in place by the time I emailed I think), and just all round great customer service, and my item arrived so well packaged! It was secure and protected, without being Fort Knoxed. Thank you MAH!!!
I have used Mad About horror many times now and their customer service is amazing.
Products arrive fast and in perfect condition, support is very responsive. Prices are fair and people who work for them are so nice and clearly understand and are passionate about the products they sell.
I asked to pre-order an item not yet available and though it was going to be months before the stock arrived I was not forgotten. How they keep track of customer enquiries extended over such lengthy periods is beyond me, the week the items i wanted were due to arrive, they dropped me a pre-emptive nudge and product link.
It's rare to find such incredible service these days.
Exactly experience shopping at mad about horror online great value and fast delivery.

Reply from Mad About Horror
As soon as in stock was sent out immediately.
No problems. Thank-you very much.

Reply from Mad About Horror
A fantastic company with a wide range of products. Great communication of all stages of the process from packing to sending to arrival. The product came well packaged and in great condition and I couldn’t be happier.

Reply from Mad About Horror
first purchase and a great experience.
Just made my first review taking advantage of a first purchase code and it was a flawless experience. I had some queries and when the guys were in on Monday I got my answers and the item arrived by FedEx the very next day.
highly recommend

Reply from Mad About Horror
Animated creepy doll,amazing,a lot taller than i thought she would be,for the price as well,very cheap,fast delivery only took two days to arrive,everything perfect thankyou.

Reply from Mad About Horror
Some great deals and super fast delivery
Well packed safely and securely to ensure the figure arrived in pristine condition
This is my first time ordering from mad about horror and I'm impressed
Definitely a company that you can trust for all your horror collections

Reply from Mad About Horror
I love shopping from here. I've bought so many things. Everybody always happy with my gifts from here I've bought so many different things from neca knockerheads to Chucky replica to gizmo replica
deliveries always fast and the transactions always smooth from start to finish
Highly recommend

Reply from Mad About Horror
Receiving your order 4 days after the transaction is always a great pleasure. And for the rest, the item entirely matches the description made. Last important point, the merchandise was super well packaged. 5 out of 5 without hesitation !!!

Reply from Mad About Horror
Always the place to go for horror stuff excellent customer service with fast dispatch and delivery I would 100% recommend

Reply from Mad About Horror
Excellent quality t-shirt, fast delivery, good price. Will order from this company again. Highly recommended

Reply from Mad About Horror
Awesome products. Quick shipping and delivery. Highly recommend.

Reply from Mad About Horror
The Terrifier 3 mask arrived swiftly and well packaged but there were a lot of dark marks around hood and neck area. Thankfully not on the face as I plan to rehaul this, This was the first disappointment I have had from Madabouthorror. They really should check before sending out.

Reply from Mad About Horror
Excellent service quick response to emails and always great products

Reply from Mad About Horror
Nobody can touch Mad About Horror, not in the UK anyway. Fast delivery, fair prices and great service when an issue arises. Ticks all the boxes for me. Several orders made now and all been fantastic. Swapped a mask that I wasn't happy with, no issues. Even made a note to the warehouse to pick me a mint copy (Sarah). Things like that go a long way with me. Excellent company

Reply from Mad About Horror
Very quick response and delivery 👏
Excellent as always.

Reply from Mad About Horror
Always use this company for products always packaged properly no damage and swift postage dependant on how you want items sending.

Reply from Mad About Horror
Excellent service and great communication, I have bought both Halloween and Christmas animatronics from them and they are great, the jewels of my collection. Always ready with support and advice and I have had no issues with the animatronics. Most recently (2025) one was out of stock and I enquired about it coming back in, they have kept in touch with me I forming me when it came back in. When I told them due to have an expensive repair on my car I couldn't afford it just yet and I hoped it would still be in stock, they saved me one to make sure I still got it. Again amazing service.

Reply from Mad About Horror
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.