Mad About Horror Reviews 668

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the excellent service received, frequently highlighting the fast delivery and secure packaging that ensures items arrive in pristine condition. Many consumers appreciate the wide range of unique merchandise available, often finding items they couldn't locate elsewhere. However, some customers also noted occasional issues with product quality upon arrival, such as damaged items or manufacturing defects, and a few experienced delays with pre-orders or concerns regarding the chosen courier service.

What people talk about most

Product

Consumers find product quality to be positive. Many reviewers praise the excellent quality of items, such as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and super-fast delivery... See more

Quality

People report positive experiences with product quality. Consumers frequently praise the excellent quality of... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast delivery, with... See more

Service

Users describe positive interactions with service, highlighting excellent communication throughout the... See more

Based on these reviews

Rated 5 out of 5 stars

I love shopping from here. I've bought so many things. Everybody always happy with my gifts from here I've bought so many different things from neca knockerheads to Chucky replica to gizmo replica... See more

Company replied

Rated 5 out of 5 stars

Some great deals and super fast delivery Well packed safely and securely to ensure the figure arrived in pristine condition This is my first time ordering from mad about horror and I'm impressed... See more

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Rated 5 out of 5 stars

Ordered a waxwork Friday the 13th record from MadAboutHorror and it came really fast, it was well packaged and it plays very well. The artwork on the slip cover and records look stunning. Would highly... See more

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Rated 5 out of 5 stars

I had an issue with an order from July, for whatever reason I was unlucky to get a faulty animatronic (these things happen) they offered for it to be fixed but unfortunately the parts weren’t availa... See more

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Rated 5 out of 5 stars

Great customer service and prompt response to my queries raised. Mad About Horror take customer service seriously and keep you fully informed on order progress. I have bought a few items now and all... See more

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Rated 5 out of 5 stars

Whilst it took over a year to make it here (back order, manufacturing issues,Trump) the Ghostbusters Terror Dig wall buster out does all expectation. Communications from Mad About have been great thro... See more

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Rated 5 out of 5 stars

First time used company Very happy with product, good price Have a lot of great items Would recommend totally Have all top studios, no import worries as I've encountered before buying direct I'... See more

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Rated 3 out of 5 stars

I just wish they would tell you if their product isn’t in stock BEFORE you pay for it. Bought a mask for Halloween, turns out it can’t come until November - December, even tho the website said arrivin... See more

Rated 5 out of 5 stars

Excellent service and great communication, I have bought both Halloween and Christmas animatronics from them and they are great, the jewels of my collection. Always ready with support and advice and I... See more

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Rated 5 out of 5 stars

I have bought quite a bit from Mad About Horror and the service has always been excellent. This time they far exceeded my expectations. Louise and Sarah went above their usual high standards to make... See more

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Rated 5 out of 5 stars

Firstly I could spend all my money on this store! Great merchandise for horror fans. I ordered an inflatable for Halloween and it arrived damaged, not their fault, Royal Mail had handled it terribly... See more

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Rated 5 out of 5 stars

Animated creepy doll,amazing,a lot taller than i thought she would be,for the price as well,very cheap,fast delivery only took two days to arrive,everything perfect thankyou.

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Rated 5 out of 5 stars

I recently purchased 2 different terrifier masks and an art the clown costume. Both arrived the next day. All 3 items are top notch. Need a little bit of finishing on the masks but knew this before I... See more

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Rated 5 out of 5 stars

I could not have been more happy with the mask i bought the Halloween Kills version and as a massive Halloween fan the mask is the exact replica of what you would see in the movie also came well pac... See more

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Rated 5 out of 5 stars

Receiving your order 4 days after the transaction is always a great pleasure. And for the rest, the item entirely matches the description made. Last important point, the merchandise was super well pac... See more

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Rated 5 out of 5 stars

These guys are awesome. My order arrived super fast, was very securely packaged and looks great, just as shown and described on their website. Will definitely be ordering again from them in the future... See more

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Rated 5 out of 5 stars

Nobody can touch Mad About Horror, not in the UK anyway. Fast delivery, fair prices and great service when an issue arises. Ticks all the boxes for me. Several orders made now and all been fantastic.... See more

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Rated 5 out of 5 stars

Brilliant store.. from start to finish I had a great experience they had more than enough of what I was after. Then delivery was perfect it came well wrapped and even had a personal sticker which make... See more

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Rated 3 out of 5 stars

The Terrifier 3 mask arrived swiftly and well packaged but there were a lot of dark marks around hood and neck area. Thankfully not on the face as I plan to rehaul this, This was the first disappointm... See more

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Rated 5 out of 5 stars

An excellent company selling some very collectable items. I have purchased 3 items from them and all have arrived super fast and in perfect condition. I cannot praise them enough. 10/10.

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Rated 5 out of 5 stars

Hello ! juste wanted to say that this store is the best website store i’ve ever got to order , my package was perfectly wrapped , and the product is perfect condition no flaws everything’s perfect del... See more

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Rated 5 out of 5 stars

Ordered a figure from Mad About Horror which arrived with a broken accessory, the helpful customer service team (Louise & Sarah) went to the effort of seeing if the could get the replacement ac... See more

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Rated 5 out of 5 stars

First purchase with MAH and must say I’m rather impressed. Item was shipped day after purchase and with 48hr Royal Mail delivery, which arrived today (due to bank holiday weekend). Item was packed... See more

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Rated 5 out of 5 stars

Quick and reliable service. Everything was wrapped with care and in perfect condition. Would highly recommend. This is my first purchase and I will definitely be a return customer.

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Rated 5 out of 5 stars

House of 1000 corpses figures wow the detail in them is accurate,really good price for both,great for all horror fans thankyou.

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Rated 5 out of 5 stars

Item arrived quickly and was very well packaged. This is a birthday present so I’ve only seen it through the box flap. It looks amazing. I was kept up to date with posted and delivery email. Really pl... See more

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Rated 5 out of 5 stars

My item was very well packaged and delivered very quickly. I love Mad About Horror. Never had a bad experience and items are superb quality.

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Rated 3 out of 5 stars

Nice website and great products with all things NECA related. As a regular customer, I have noticed in recent months that they have become a little more expensive. Their invoicing has been a little co... See more

Rated 5 out of 5 stars

Great company to deal with. Great quality items with fantastic prices. Item arrived promptly and well packaged. Would definitely use them again. Many thanks

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Rated 5 out of 5 stars

Delivered fast and we plan to buy the set. But my daughters love Halloween and they wanted to do a display this year. So I order the Gremlins 2 Mohawk and they absolutely love him... His amazing strai... See more

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Rated 5 out of 5 stars

THE BEST HORROR SHOP EVER! always love buying from here, excited to buy the art the clown animatronic soon :)

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Rated 5 out of 5 stars

Great first experience, can’t wait to buy more. Great price, super fast delivery and love the free postcard. Great company.

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Rated 5 out of 5 stars

A fantastic company with a wide range of products. Great communication of all stages of the process from packing to sending to arrival. The product came well packaged and in great condition and I coul... See more

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Rated 5 out of 5 stars

Always use this company for products always packaged properly no damage and swift postage dependant on how you want items sending.

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Rated 5 out of 5 stars

Brilliant service from Mad About horror, item was dispatched very quickly and delivered the next day. Really happy with the item

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Rated 5 out of 5 stars

Mad about horror never fail to impress.top company.used them for two haloweens now. See ya next year x

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Rated 5 out of 5 stars

Excellent quality t-shirt, fast delivery, good price. Will order from this company again. Highly recommended

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Rated 5 out of 5 stars

Couldn't believe how fast my parcel arrived super fast delivery an was very very well packaged would definitely recommend mad about horror i have had a few things off them great service will definitel... See more

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Rated 5 out of 5 stars

Wow what a great service. Ordered and 2 days later arrived. I am uk based and am so glad I have found this store. I will definitely be buying again

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Rated 5 out of 5 stars

What a great site. Really pleased I found this site. I brought slimer for Halloween and Buddy The Elf for Christmas. Both arrived within 2 days.

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Rated 5 out of 5 stars

Recently purchased the exorcist mask, detail is phenomenal! Brilliant 👏 Thank you very much :)

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Rated 5 out of 5 stars

Ordered the Terrifier 2 - Art the Clown Deluxe Injection Mask, brilliant quality love it thankyou

Company replied


Company details

  1. Collectibles Store

Written by the company

Officially Licensed Halloween Masks and Horror Decorations, Animatronics / Props for sale. Immediate Despatch from UK stock. Call 01482 935936


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
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3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sarah and the MAH Team, you're angels!

Honestly such an incredible shop. I ordered an Eric Draven LDD for my mum for her birthday, and paid the extra shipping costs for 1-2 day express. Unfortunately, DPD didn't turn up for the evening collection or the following morning one either. I dropped them an email as I was worried, and a lovely lady called Sarah responded very quickly to explain what had happened, and reassured me that they had arranged alternative delivery via FedEx instead. I received my order in a timely manner after the issue was resolved. So a huge thank you to Sarah for all her help, and to the rest of the MAH team too! I'll definitely be ordering again. Quick responses, very willing to resolve issues (the solution was already in place by the time I emailed I think), and just all round great customer service, and my item arrived so well packaged! It was secure and protected, without being Fort Knoxed. Thank you MAH!!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing store with the best customer service

I have used Mad About horror many times now and their customer service is amazing.

Products arrive fast and in perfect condition, support is very responsive. Prices are fair and people who work for them are so nice and clearly understand and are passionate about the products they sell.

I asked to pre-order an item not yet available and though it was going to be months before the stock arrived I was not forgotten. How they keep track of customer enquiries extended over such lengthy periods is beyond me, the week the items i wanted were due to arrive, they dropped me a pre-emptive nudge and product link.

It's rare to find such incredible service these days.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience would definitely order again!

A fantastic company with a wide range of products. Great communication of all stages of the process from packing to sending to arrival. The product came well packaged and in great condition and I couldn’t be happier.

March 25, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Happy you had a great experience, thanks for the review 👻

Rated 5 out of 5 stars

first purchase and a great experience.

first purchase and a great experience.

Just made my first review taking advantage of a first purchase code and it was a flawless experience. I had some queries and when the guys were in on Monday I got my answers and the item arrived by FedEx the very next day.
highly recommend

March 24, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Thank you for your wonderful review, we really appreciate it 👻

Rated 5 out of 5 stars

Animated creepy doll,amazing,a lot…

Animated creepy doll,amazing,a lot taller than i thought she would be,for the price as well,very cheap,fast delivery only took two days to arrive,everything perfect thankyou.

March 16, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Thank you for your lovely review 👻

Rated 5 out of 5 stars

A company you can trust to deliver quality horror products right to your front door

Some great deals and super fast delivery
Well packed safely and securely to ensure the figure arrived in pristine condition
This is my first time ordering from mad about horror and I'm impressed
Definitely a company that you can trust for all your horror collections

February 28, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Hi Stacey, thank you for your review. We appreciate it 👻

Rated 5 out of 5 stars

I love shopping from here

I love shopping from here. I've bought so many things. Everybody always happy with my gifts from here I've bought so many different things from neca knockerheads to Chucky replica to gizmo replica
deliveries always fast and the transactions always smooth from start to finish
Highly recommend

February 2, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Thank you so much for your lovely review, we appreciate it! 👻

Rated 5 out of 5 stars

5 stars without hesitation !

Receiving your order 4 days after the transaction is always a great pleasure. And for the rest, the item entirely matches the description made. Last important point, the merchandise was super well packaged. 5 out of 5 without hesitation !!!

February 4, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Great to hear! glad you are happy and thank you for the review! 👻

Rated 5 out of 5 stars

Excellent Company

Excellent quality t-shirt, fast delivery, good price. Will order from this company again. Highly recommended

January 14, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Amazing! thank you for the review

Rated 3 out of 5 stars

The Terrifier 3 mask arrived swiftly…

The Terrifier 3 mask arrived swiftly and well packaged but there were a lot of dark marks around hood and neck area. Thankfully not on the face as I plan to rehaul this, This was the first disappointment I have had from Madabouthorror. They really should check before sending out.

January 5, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

sorry this happened, we do check everything but this must of slipped the warehouse!

Rated 5 out of 5 stars

Nobody can touch Mad About Horror

Nobody can touch Mad About Horror, not in the UK anyway. Fast delivery, fair prices and great service when an issue arises. Ticks all the boxes for me. Several orders made now and all been fantastic. Swapped a mask that I wasn't happy with, no issues. Even made a note to the warehouse to pick me a mint copy (Sarah). Things like that go a long way with me. Excellent company

January 5, 2026
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

aw thank you for the awesome review!

Rated 5 out of 5 stars

Horror

Always use this company for products always packaged properly no damage and swift postage dependant on how you want items sending.

December 4, 2025
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

Thank you!

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication, I have bought both Halloween and Christmas animatronics from them and they are great, the jewels of my collection. Always ready with support and advice and I have had no issues with the animatronics. Most recently (2025) one was out of stock and I enquired about it coming back in, they have kept in touch with me I forming me when it came back in. When I told them due to have an expensive repair on my car I couldn't afford it just yet and I hoped it would still be in stock, they saved me one to make sure I still got it. Again amazing service.

November 26, 2025
Unprompted review
Mad About Horror logo

Reply from Mad About Horror

This is great to hear, thank you for taking time to write a review!

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