MadeindesignReviews 

23
TrustScore 2 out of 5

2.0

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2.0

Poor

TrustScore 2 out of 5

23 reviews

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2.0

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(23)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service, no product delivered

Order placed on July 3, for a dining table, in stock, promised to be delivered within a week. One month and numerous emails later, no delivery. Apparently it is stuck in customs but they won’t do the necessary paper work to get it through the customs. I was provided with tracking but there’s no shipment associated with the tracking.
Please provide the necessary paperwork for customs within one week otherwise cancel the order and process a refund.

Update: hello, following by review, we had agreed to a 15% refund and that I would still receive the table. Please confirm.

August 7, 2022
Unprompted review
Madeindesign logo

Reply from Madeindesign

Dear customer,

We are sincerely sorry to hear about your dissatisfaction.
We can confirm you that your refund has been made and should been visible on your account by now.
Thank you for your patience.

Kind regards,
Your Made in Design customer service

Rated 1 out of 5 stars

The worst customer service ever

Ordered a table with an advertised delivery time of 7 days. Three weeks later, I contacted customer service to cancel my order (after not receiving the table). The woman told me I would receive my refund of CHF 1'000 within two weeks. Five weeks later and the refund still hasn't been made. I do not recommend this online shop.

June 7, 2022
Unprompted review
Madeindesign logo

Reply from Madeindesign

Dear customer,

Your feedback is important to us.

Please note that in order to verify the status of your request, we do need your order number. We invite to share it here or contact us by mail/phone.

Thank you for your understanding.

Your Made in Design customer service

Rated 1 out of 5 stars

Total disaster

Total disaster, trick you by offering a discount when you subscribe, then they never give you the reduction.
When you try to unsubscribe, they would not remove you from their mailing list.

November 12, 2018
Rated 1 out of 5 stars

ATTENTION GROSSE ANARQUE EN VUE / BE CAREFUL RUBBERS

Service après-vente catastrophique, commande soi-disant livrée entre 24-72 hours, cela fait 3 semaines que j'attends.... SAV minable qui en repond pas messages, aucun service, numéro de téléphone innatteignable.
ATTENTION le site (suisse) est un white label du site francais avec un numéro 021 bidon dévié en France, les commandes sont passées à l'étranger et transite par la France et ils nous arnaquent nous les Suisses en n'appliquant pas la TVA et sur le taux de change.
Si vosu commander sur le site .FR vous pouvez profiter de rabais qui ne sont pas sur le site .CH et quand vous leur demander des explications, personne ne répnd ou en vosu rappelle, le service est des plus minables.

Catastrophic after-sales service, commands(orders) so-called livery between hours 24-72, it has been 3 weeks since I wait.... Pitiful SAV(AFTER-SALES SERVICE) which answers not messages, no service(department), phone number innatteignable.
ATTENTION the (Swiss) site is a white label of the French site with a number 021 can diverted in France, the commands(orders) passed abroad and passes in transit by France and they swindle us we the Swiss by not applying the VAT and to the exchange rate.
If vosu to command(order) on the site .FR you can take advantage of discount which are not on the site .CH and when you to ask them for explanations, nobody no répnd or vosu call back(remind), the service(department) is of the most pitiful

Katastrophaler Kundendienst, die sogenannte gelieferte Bestellung(Auftrag) zwischen hours 24-72, ist es 3 Wochen her, daß ich warte.... Unetrminierbarer(miserabler) SAV, der nicht Nachrichten, keinen Dienst wiederlegt, Rufnummer innatteignable.
AUFMERKSAMKEIT(ACHTUNG), ist die Website(Gegend) (Kirchendiener) ein white Handelsmarke der Website(Gegend) francais mit einer Nummer 021 Kanne, die in Frankreich umgeleitet ist, die Bestellungen(Aufträge) sind im Ausland verbracht und durchquert Frankreich und sie betrügen uns wir die Schweizer, nicht das MEHRWERTSTEUER und auf dem Wechselkurs anwendend.
Wenn Sie vosu, auf der Website(Gegend) .FR zu bestellen den Rabatt ausnützen können, der auf der Website(Gegend) .CH nicht ist, und wenn Sie, um ihnen nach Erklärungen zu bitten, niemand répnd oder davon vosu, erinnere, der Dienst ist der unetrminierbarst

August 23, 2018
Unprompted review
Show reviews in all languages. (23 reviews)

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