I called up Customer Support to find out whether the item I ordered would arrive before Xmas, and they could not tell me more than was written on web site (delivery within 2-3 weeks). Not very useful,... See more
Company replied
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Fast spedition and punctual, reliable delivery. I had to contact the spedition as I erroneously clicked a wrong delivery date but it was handled well. The couch arrived in perfect condition and I am... See more
Company replied
Thank you for delivering everything perfectly. We are so pleased with our Kartell products and we absolutely love our Seletti lamp! We will be ordering again soon. THANK YOU!
Company replied
400068145 - this is my order. Can I get reply about delivery please and I woud change review. Seems telefone isnt active. Changed:)
Company replied
Company details
About Madeindesign
Written by the company
Tutto l'arredamento design delle più grandi marche: Kartell, Hay, Fermob, Petite Friture, Alessi, Muuto... con Made in Design, la boutique online per arredare la vostra casa.
Made In Design vi permetterà di esprimere il vostro stile con gusto con un’ampia selezione di mobili design, lampade, oggetti per la tavola, decorazione, divani, sedie, tavoli, poltrone creati dai più grandi designer (Stark, Tom Dixon, Karim Rashid, Marcel Wanders ...).
Made In Design
Written by the company
- Le nostre garanzie
- Soddisfatti o rimborsati / Spedizione in 48h/72h per i prodotti in stock / Più di 30.000 prodotti
Contact info
32 espace comboire, 38130, Echirolles, France
- 0272537264
- contatti@madeindesign.com
- www.madeindesign.it
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non delivery
Non delivery, no apology after THREE MONTHS, left an appropriate negative review and they have the AUDACITY to claim they’ve cancelled and refunded when I had to get my money back via my bank! They blame Brexit blah blah blah but are quick to take your money. DO NOT BUY ANYTHING from these utter charlatans, if it’s not a scam they’re so incompetent as makes no difference and so arrogant, unapologetic and dishonest they might as well be outright thieves. As soon as I left a well deserved negative review they suddenly contacted me, not to apologise or actually tell me where my order is, but to make excuses and actually lie to me! Are they children? Where’s the professionalism? Read all the negative reviews before wasting your money on them.
June 8, 2022
Unprompted review
Reply from Madeindesign
Dear customer,
Your feedback is important to us.
As confirmed a few times already, your order has been cancelled and refunded (by our accounting department, not your bank).
If you have however any additional question, please do contact us via e-mail.
Kind regards,
Your Made in Design customer service
Still havent received the parcel
January 24, 2022
Reply from Madeindesign
Buongiorno,
La ringraziamo per il suo messaggio.
Siamo molto dispiaciuti per questo ritardo.
Al fine di poter procedere con la consegna del suo ordine, il nostro servizio clienti le ha inviato una mail e restiamo in attesa di un suo riscontro.
Il Team Made in Design
No feedback received after 4 days after…
No feedback received after 4 days after contacting CS for product return process. Good products but slow processes lacking customer satisfaction.
April 8, 2021
Reply from Madeindesign
Hello there,
Thank you for your message.
I would like to inform you that the after-sales dept got back to you today.
We do apologise for the inconvenience caused.
The MID team
All perfect !!
July 2, 2020
Unprompted review
Items in stock before payment suddenly show as unavailable for a month as soon as payment is made....
I ordered items from their website that clearly showed as in stock. However after the payment had been taken they suddenly showed as being only available a month later. Numerous calls to their UK number have led to a voicemail message to say they have closed their customer service and on email there has only been one response asking for an order number. I have asked for a full refund but nothing forthcoming at the moment. Shoddy customer service and not to be too blunt but a company that is prepared to show items as "in stock" before payment and then literally a minute after payment show them as "unavailable for a month" is conning people into buying items that they don't have. Do not use this website.
April 17, 2020
Unprompted review
Their problem will become your problem
I have ordered 2 small tables by Pols Potten, unfortunately, one of them was damaged: the part of its lacquer coating was cracked. I have contacted Madeindesign asking to exchange the product. I have got a reply with all the information for the shipment and saying that the new table will be available in 2-3 weeks.
I have an interior project and I do not have time to wait another month to receive the product. I have been trying to contact them for a week, sending around 3-4 letters, asking to reimburse at least partially the cost of the table, so I can keep it and make a little restoration, because of the lack of time.
My case was totally ignored. I have only received a very strange answer, which is forwarded message, went to spam, written in french, that till they receive the product to their warehouse nothing can be reimbursed.
They made their problem of damaged product to become my problem without any effort to try to find a compromise for them and customer (me).
I have ordered from other websites and did not have such an indifferent experience ever.
July 29, 2019
Unprompted review
Reply from Madeindesign
Dear customer,
We are deeply sorry for the inconvenience.
Unfortunately, we do not refund money before receiving the defective product.
This is our company policy. I hope you understand our position. Once we will receive the faulty stool, you will be refunded.
The team MID
Interesting items and fast delivery
May 3, 2019
Unprompted review
Ordered product that was in stock
Ordered product that was in stock - delivery 3 to 5 days. Got email asking for copy of passport and proof of residence. Sent both and heard absolutely nothing. Still waiting two weeks later - tried contacting them many times by e-mail - THEY HAVE MY MONEY and I HAVE NOTHING - no product delivered no communication. Watch out for this scam company - TERRIBLE.
October 14, 2018
Unprompted review
Reply from Madeindesign
Hello there,
Thank you for your message. We do apologise for the inconvenience caused, but without your order number we can't know what the real issue is and if something has been done or not. In order to help you the best we can, please send your message with your order number to our customer dept to the email address contatti@madeindesign.com
As soon as we receive all the necessary information, we will get back to you in the shortest delay possible.
Best regards,
The MID team
Excellent professional service
Excellent professional service. I recommend this retailer
October 5, 2018
Unprompted review
I’ve bought a side table in black iron…
I’ve bought a side table in black iron and marble on sale. Fair price, easy to mount, nice object.
August 16, 2018
Unprompted review
very good experience!
February 22, 2018
Unprompted review
I did not received the ordered goods
Unfortunately I did not received what I ordered. I sent a mail to the customer assistance but no answer yet.
November 22, 2017
Unprompted review
Reply from Madeindesign
Hello there,
Thank you for your comment. I would like to inform you that, as already indicated via email on the 22/11, the parcel is on its way back to our warehouse due to a problem with the delivery address. The customer service is therefore waiting for you to get back to us and let us know what you would like to do with your order.
I do apologise for the inconvenience caused.
The MID team
i have no words
For two months waiting for the delivery of 3 things. Coat hangers and 2 bowls.
They seem to have nothing in stock and ordered when they receive money. Anyone can do so. On the money held would have to pay interest up to the date of delivery. It should be reported to financial inspection.
4.07.2017
I have to add another detail to my previous revision.
After so much waiting on delivery, the hanger at the end came in the wrong color. Very untrustworthy. I'm gonna have cost painting hanger in black. , because I cant think of how much it would take to replace the hanger ...
I have no words...
June 1, 2017
Unprompted review
Reply from Madeindesign
Hello there,
Thank you for your email.
We would like to inform you that when you placed your order the coat stand had a lead time indicated at the end of May.
We have then sent you an email informing you that due to a manufacturing problem this was postponed to the beginning of July.
Could you therefore contact the customer dept back in order to let us know what you would like to do with your order, please?
We do apologise for the inconvenience caused.
In the meantime we remain at your disposal for any further information
Best regards,
The Made in Design team.
Very disappointing experience
Very disappointing experience. The logistic system used wrongly utilized our inputs and could not deliver but we have never been called not even from madeindesign. After my numerous requests for I am still waiting for the collar (more than 1 month since payment and 20dd now at the logistic center!). But the worst part is the inexistent follow up after mails and calls from the Customer Service.
May 23, 2017
Unprompted review
Reply from Madeindesign
Hello there,
Thank you for your message.
We do apologise for the inconvenience caused. Not having indicated your order number we are not able to trace your order unfortunately.
Could you please contact our customer dept with your order number who will be more than happy to help you solve your problem.
In the meantime we remain at your disposal for any further information.
Best regards,
The Made In Design team
Lost order that no one cares for
I have ordered some design cups that I have never received. I don't know where is my order, the money are gone, no one replies to my emails. I tried to call (paying!!!) and the answer was: we have shipped your order so now it's not our responsibility! The number of the package provided is wrong, by the way!
Reply to Madeindesign comment:
Please, get in touch with me by email: the order wasn't delivered (I have 24/7 concierge service), the order number given by your company was wrong so I am not able to see where is the package and the post-office address was never sent to me!!!
May 17, 2017
Unprompted review
Reply from Madeindesign
Hello there,
Thank you for your email. I would like to inform you that your order left for your address in Dubai within the time frame indicated at the time of your order.
From the courier's tracking it was indicated that he wasn't able to deliver because you were absent. The parcel was therefore left for collection at the post-office.
The customer dept contacted you back giving you the post-office's address.
We do apologise on behalf of the courier for the inconvenience caused.
Best regards,
Made in Design
Zeus Table
Great service with great value on original models made with quality. Great ! Thank you Made in Design !
March 1, 2017
Unprompted review
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