Magic Hose Reviews 69

Would be zero if it were possible. Order not fulfilled after almost 2 months. Never answer phone despite it saying 24/7 customer service. Going to trading standards next.

Returned my hose emailed to get approval which was fine, sent the hose back which was delivered on 19th May it’s now 16th June and 4 weeks later still no refund have sent 3 emails, logged an enquiry on their website and called a number of times but no answer got a reply to one email last week but still NO REFUND 28 days later. DO NOT BUY FROM THIS COMPANY

Hose shrunk and split very poor quality

This company is shocking , ordered a hose , did not state at the time of purchase that it was out of stock , waited over a month , numerous emails unanswered and a phone number that just rings out .
Eventually got my hose , which was missing parts .In one of the responses I did get from email I was promised a free gift worth £14.99 got nothing..
I’m now left with a hose with missing attachments and no energy or patience to deal with them again .
Please do not buy !
Plenty of similar hoses on the market at the same price, that don’t take your money when they have no idea when they will send it out to you .

I ordered another one ( probably my third in about 5 years. This one unfortunately didn’t last 6 weeks. In fairness Magic Hose sent me a new one immediately. You do need to be careful dragging it over concrete as small holes will appear, but still useable, however this one had completely failed and was no longer useable.

Absolutely horrendous don't bother,the company as a hole is a shit show I must of sent at least 10 emails some saying I hadn't received the hose a month after paying and some stating I wanted to cancel after receiving no reply to previous emails , there communication skills is the worse

Promised to deliver Magic Hose 'next day', but it never arrived. No responses to my many emails and phone calls just ring out. They haven't even acknowledged by order cancellation or confirmed my refund. I am about to take action to recover my money through my credit card company. There is nothing magic about this company so be warned and stay well away.

As every one else has said, so wished I had read the reviews, Cannot begin to tell you DO NOT BUY FROM THiS COMPANY ) trying to return a weed burner ( rubbish ) had one response with no details in over a week, phone rings out so not waste your time or you money

Avoid at all costs. Delivery date keeps getting pushed back. Been waiting a month for delivery. No communication. Raised a dispute with my bank to get my money back.

Awful customer service. A phone number that just rings out. Item delayed immediately when ordered and no update given when it did not arrive on the revised date. Use AI for any replies that make no sense! I went through my credit card issuer to get the order disputed and canceled! Please Avoid! Try Robert Dyas who have a very similar expandable hose!

Absolutely bogus company , ordered hose 18/5 , had confirmation email to confirm payment and to await delivery email . This never happened of course and dispite several emails ( no reply) and calls (no answer) still no hose !!! Fortunately my credit card company have refunded me . Whatever you do don’t fall for this scam ! First time for me I’ve been done over !!! Should have looked on Trustpilot !!!

I ordered the magic hose and no delivery received. No response to emails. This appears to be a scam and on reading other reviews l wish l had looked at them before parting with my money. Luckily my bank has fully refunded me

Ordered my hose 17th may it’s now 1st June and no hose terrible company no way to speak to them! They don’t answer their phone . Don’t touch this company stay clear

DO NOT THIS COMPANY!!!
So wish I had read Trustpilot reviews.
Fake advertising/reviews. Never received my hosepipe & unable to get in touch with company, so unless my bank can help then I guess my hard earned cash has gone to waste. So cross that shit companies like this get away with it time & time again 😡

The offer was for two chairs and free cushions. No cushions sent. Answered one email then had totally ignored me. No answer on customer service number. Going to Trading Standards

AVOID

Don’t waste your time and money on this product. We have been trying to replace it for over 10 days and there has been no response either by email or over the phone. The product supplied is faulty as in the spray does not fix to the hosepipe. Waste of money!

Very very bad product. All the reviews on the site are fake as you can find multiple reviews from same people. I am trying to return the product and I am getting very poor response every time, they are not even accepting the return request, it’s a scam website, stay away and use your money to buy something that will last.

First hose split after 2nd use. They sent a replacement. 2nd hose split on 1st use.

After some back and forth, videos sent for proof etc I asked for a refund only to be told I was past the 28 day refund policy… 🤦🏻‍♀️

They have agreed to send a 3rd hose which I guess I’ll donate.

Waste of money. Don’t buy these unless your water pressure is equivalent to the drip of a melting ice cube.

Absolutely awful company, I bought a hose but it would kot reach so boxed up and sent back. They are saying cannot refund as used. I said it's not used I put it on tap wouldn't reach so boxed again and sent back. Now they won't answer emails. Absolute cowboys 🤠 happy to take tour money and it seems keep your money though yoi have no product. Absolutely atrocious customer service

Never in my entire life have I wasted money on such a shoddy product. Within just a few days the hose had sprung a leak in three separate places. Not only is this completely unacceptable in itself for a "new" item, but it also means that I am unable to take the hose through the house to access the front garden as the leaks cause flooding all over the carpets!!

I have complained to 'Magic Hose' but have still received no acknowledgment.

DO NOT BUY THIS PRODUCT!!!! You will be throwing your money away.