MAGNA ACCIDENT SERVICES LIMITED Reviews 115

Absolutely brilliant service from Samantha, nothing was an issue at all, everything I asked for she sent. Made the whole experience so effortless for me. Thank you so much 😊

Very fast service from Samantha, delivered our van within 2 hours

This company has been amazing with helping us with our claim. It is first time we have had to deal with a company like this and we honestly didn’t know what to expect but Heather in particular has been absolutely awesome. She is friendly helpful and very knowledgeable helping us every step of the way. We wouldn’t hesitate to recommend using Magna Accident Services.

My van had an accident and was put in touch with magna as I needed a specialised hire van as I'm a window cleaner so needed a water tank and hose reels in the van and everything was great and dealt with efficiently and kept me on the road earning money whilst mine was repaired. Many thanks again 🙏

Better than the management company

Magna provided outstanding service, managing every detail from beginning to end. I would highly recommend them.

Following a recent car accident, I urgently required a van rental. The entire experience was seamless and devoid of stress. The staff worked efficiently, with special thanks to Samantha for her invaluable assistance in easing a challenging circumstance. I highly endorse their services!

Talk about above and beyond! Obviously an accident is never a pleasant experience but initially Sam made the vehicle replacement so smooth and easy. Unfortunately there was a complication before the vehicle hire was up but a call to Magna (namely Sam and Stacey) and they extended my hire so I wouldn't be without a vehicle. These girls are both so helpful and pleasant to deal with. A real credit to the company.

Sam was brilliant from start to finish. She gave me the exact information that I needed and managed to solve an issue almost immediately that other suppliers couldn't do over a span of 5 days.
Perfect communication.
Perfect Customer Service.
Perfect Result.

Over all Sam was Perfect.

5 star service

Sam is the gold standard of customer relations. Genuine interest and empathy for my situation, she delivered exactly what she said she would and kept me up to speed all the way through.

Can’t speak for the rest of the business because all I dealt with was Sam and she was great

A non-fault accident can still be quite stressful. Magna has made the process as smooth as possible, from my vehicle being sent for Repairs and having a hire vehicle delivered, to repairs to my vehicle being completed and the hire vehicle being collected. The process has been straight-forward and I have been updated at every step.

From the point at which Magna began working on my behalf to resolve the third party insurance claim, the claim at last began to progress. Within a matter of days the claim, that had previously been delayed for many weeks by other agencies, soon reached a very positive conclusion. The staff at Magna always responded quickly and efficiently to my emails and phone calls. Throughout the process, from start to finish, they were very reassuring and supportive. Magna transformed what was a nightmare experience prior to their involvement, into an experience which could not in any way have been more positive.

Helpful from start to finish, contacted several times and nothing was too much trouble. Found a suitable vehicle as a hire car in a non fault accident.

From the moment we were referred to you, every single member of your team has been outstanding. You understood our situation, you agreed on a solution and you delivered everything you promised. You have been professional, efficient, considerate and responsive. Everyone we have spoken to knew our circumstances and helped to reduce the impact and stress that had been caused by the incident that led to our needing your services. Thank you all for everything you have done.

Much better than the other option offered by our insurer - were actaully able to provide a replacement vehicle closer to spec

Dan has been a great help and kept me in the loop all the time. Nothing was ever a problem. Great customer service.

"After a recent car crash, I needed a hire van quickly — the whole process was incredibly smooth and stress-free. The team was efficient especially Samantha who was so helpful, and made a difficult situation much easier. Highly recommend!"

This is simple , to start off, bit of a tricky one, but the lovely samantha has been brilliant,from first answering my call , she was very pleasantly spoken and a delight to speak with. Arranged my replacement vehicle instantly.i will have no hesitation recommending this company. Brilliant at what you do, keep it up . Sam, your a star 🌟. Thank you .

My experience from the start with Heather Fox was very professional and very reassuring with this not being something that I have had to do before. She was very understanding of this and helped guide me though all of the information and everything I needed to do. The car supplied arrived quickly.
I would like to thank her for her outstanding assistance 👏