Magnific Reviews 

Please see ticket number
01562825

I have been trying to get Freepik to respond to a ticket raised regarding fraudulent amounts of money being deducted from our account, I just cant get any response.
Freepik can someone respond please.

Support will take forever to get back to you! I have been trying to login into my account after my email was recently deactivated, I have so much work locked into that account and they take so long to respond to your query, despite the fact that I am a Premium+ member! Even if you respond an hour after they email you, it will take them so long to respond to you! It's super frustrating dealing with this.

the worst site for ai generations, works slow Af,it"s impossible to generate 2+ photos/videos at the same time,beause the page freezes,
support doesn't respond

Fraud website I Got charged on 20 Dec 2025 and my Account is left using it in 2024 then what mean of doing auto charges again even the account is in Status of Inactive even i received the official freepik mail but you guy charged and it's about 4 month's now of waiting and barking that someone atleast check and refund my money but no one cares about it. I will continue post about the Update's and review till the freepik team check it on Ground Level ... In Name of Account suspend or Inactive I can't accept that it's my mistake. if your stripe payment's auto charged then in your policy clearly mention that if no use of service even it's auto charged or debited I can claim the refund then now no mean of Claiming anything Even i have better solution's than freepik as of now . I want my refund in any condition as ignoring just cause of continue review's and Update about your fraud platform

Thanks waiting Case ID that i created for help to refund my money from these freepik the team member just joined the chat but nothing help me on Ground level that i am expecting from them ( Alex, Nathan, Mike,

Note for freepik Team : if someone really charged that's why i am giving my time over here as no one getting the free money so your team charge 8700 INR and totally ignore me... I want Your team 10 minutes to check the 20 Dec 2025 Charged amount on Stripe even i shared the last digit of my card on this Case ID Check it and refund it now 01527725, 01551219 , 01543627

Hello, freepik team i said that you charged me a 8700 INR of 2 amount's via Auto renewal feature in Stripe and in that case there is comment from your team on my last Reply that " if account suspended " It mean your team should revoke also the Renewal but they keep it on top priority to Charge customer even the account is suspend. My Account closed in 2024 and it's currently 2026 .. Your team charged me the 8700 INR 2 amount's from my Same Card in name of Renewal if it's Suspended then on what basis You charged me renewal ? or Decided to Charge and enjoy with my money ?

I want my money back I am waiting from Jan 2026 Continue and it's about to finish march 2026 This team totally have not a minute to check on Ground level the problem. Just they seen the amount is Credited to their bank account now they totally ignoring my request because if they see it they find their own mistake that why charged me 2 times of 8700 INr on 20 Dec 2025 even there is no my fault. Requesting my refund on it now

To be fair, Freepik is not a complete scam—they do provide the design assets they promise. That is why I am giving 2 stars instead of 1. However, their business model relies heavily on "grey schemes," misleading marketing, and a completely broken support system.

First, they aggressively advertise "unlimited" access, but in reality, there is no true unlimited (but rather unlimited to some extend); hidden restrictions apply. Second, their policy regarding additional VAT and taxes is very strange, inconsistent, and lacks transparency.

But the absolute worst part is their technical platform and non-existent customer service. I paid for a premium subscription and simply tried to change my login email for convenience. A confirmation link went to my old email, but absolutely NOTHING was sent to the new one. After I approved the change via the old address, their system glitched and forcefully activated Two-Factor Authentication (2FA) — a feature I had explicitly disabled! Now, I am permanently locked out of my paid account because their system fails to send the 2FA codes to my new email. The critical bug is entirely on their end, making it impossible to log in.

What did support do? Absolutely nothing. I have opened 6 different support cases. I reached out on Discord. I have been completely ignored for days. The only replies I get are useless, generic AI-generated templates. Not a single human being has tried to resolve this.

To Freepik representatives who will reply to this review: Do NOT leave your standard, copy-pasted comment saying, "We are sorry, please give us your case number." Save it. It is absolutely pointless. I do not want to continue working with you, and I do not want you to "look into my case" anymore. I am canceling my payment method and leaving. This review is here strictly as a warning to future users.

To anyone considering Freepik: Before you give them your money, filter their Trustpilot reviews by "Newest". You will clearly see that they regularly mislead users, have severe technical bugs that lock you out of your account, and their customer service is awful. Take your money to more reliable alternatives like Figma (weavy) or other professional platforms.

(Please note: I am not a native English speaker, so I used an AI assistant to accurately translate and structure my feedback for this review).

the website is total trash, bugs everywhere, they censor content for no reason at all, support is a joke, they don't even read emails, and just give you a bs auto response, avoid at all cost

Very poor AI that does worse results than the free version of Chat GPT. Often it can't handle simple things like just adding sharpness to an image? Image to video creates very simple movies where many other AIs do significantly better results. Waste of money. Disappointing.

As a self publishing author with zero artistic talents(except for my wicked stick figures) I rely on the beautiful images and photo that will always be just right for my writing...so if you need that image that's match made in heaven, Freepik is it...check out the images of Christo Redemptor that overlooks Rio De Janeiro

They used to be one of the best options for AI artists until recently when their UI changed completely and their ability to maintain AI generations failed. You can't complete a single generation in any of the most used and best rated AI image and video tools. Their support does not care, they put you into the loop of "tell us what is wrong" despite you telling them precisely what is wrong. They just waste your time and pretend they don't understand.

I do not reccomend.

Disappointing experience. I should have stuck with Topaz, but I assumed this would be a newer, improved option. It doesn’t scale beyond 10k resolution, and some of the images were coming out quite grainy.

I am an unexperienced user, let's start with that for honesty. Nevertheless, I searched for a free card, I found one I liked on Freepik and I realised that it was not free. I paid 12 bucks for a basic subscription as I intended to edit it and download it and I found out that the image was not available if not under premium. I was even willing to pay another 12 bucks for the upgrade, to get my image but nope, in their mindset if you upgrade you have to pay for the whole premium subscription again, i.e. another 24 dollars. I think it's all shady and I feel ripped off. Talking to their condescending bot who tries to sell you their point of view as natural and then admits that yeah it's a different policy only increased my frustration.

17 Days later and still no response or resolution.

This has been going on for w4 months now?

Once again tried the Freepik Support Bot, and this was provided stating the terms and conditions:

1. Hi Carlyle! 😊 I can see you've been dealing with upgrade issues for quite some time, and I understand your frustration.
Based on our terms, when you upgrade to a higher subscription level, the update should be effective immediately and you retain unused AI credits from your previous plan, which get added to your new subscription . Your remaining credits should seamlessly roll over to the upgraded plan .
Since you mentioned specific case numbers and this involves sensitive billing data, I can't access those details directly. However, I can help create a new case to escalate this properly to our team who can review your upgrade terms and ensure they're applied correctly.
Would you like me to create a case summarizing your situation - that you upgraded expecting terms to be honored, credits should have rolled over per our published policy, and you need the correct outcome applied without losing your 750,000+ credits? 🤔

2. I completely understand your frustration, Carlyle 😔 You're absolutely right - our terms are clear that upgrades should be immediate with credits rolling over seamlessly, but clearly that didn't happen in your case.
The disconnect between what our documentation says and what you experienced is unacceptable. You shouldn't have to fight for 2+ months to get basic upgrade terms honored.
Since you've already been through multiple cases without resolution, would you like me to create a new escalation case? I can summarize that you upgraded expecting immediate activation with credit rollover per our published terms, but instead experienced billing issues and potential credit loss - and you need this resolved according to our actual policies without losing your 750,000+ credits? 🤔
This shouldn't require special treatment - just following our own rules.

3. Case #01522245 has been opened and is under review.
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Freepik, your reply is exactly the problem, it is a deflection.

You say you have “reviewed and answered” multiple times, but you have still not resolved the core issue or reconciled your position with your own upgrade policy.

Your own support bot quoted your terms and confirmed in writing that on an upgrade:

the plan change should be immediate

unused AI credits from the previous plan are retained and added

remaining credits roll over to the upgraded plan

It also stated that “credits do not roll over” applies to renewals, not upgrades.

Yet your human support responses keep treating this as a cancellation and renewal and deny rollover credits, which directly contradicts the upgrade terms that your bot points to.

Case 01522245 is “under review”. If you genuinely want to resolve this, then in that case provide:

written confirmation of whether you classify this as an upgrade or cancellation and why

the exact policy clause you rely on to deny rollover in an upgrade scenario

a credit ledger showing the balance before upgrade, retained rollover credits, new plan credits, and final balance

the actual correction applied to my account balance

Until those four items are provided and the balance is corrected, saying “we answered multiple times” is just repeating the same unresolved denial.

I will update this review the moment Freepik applies its own upgrade terms and fixes the credits.

The best place for stock images, videos and now Ai editing. The customer service is very good and efficient. I highly recommend.

Literally opened an account just to share my experience.

I shared this with C-level on linkedin too.

I literally had the payment page open on for the pro version on freepik, looks like the payment didn't go through, and will have to switch to higgsfield. I will wait for a little bit more for you guys to take the payment for my card and go forward with my purchase.

You guys are literally turning away a paying customer and handing them off to a competitor.

I will wait for a few more days and switch to Higgsfield if this is not resolved. They have the same 37$ 2 year promo going on and they are at least able to take payments.

Purchased premium package for a team of 8 people for a one day workshop. At the workshop we spent the majority of the day trying to get everyone on the team so they could use their credits.

Seems that you need to turn off and blockers to get it to work. But really disappointing.

Couldn't get hold of a help desk at the weekend so the payment for this workshop was wasted.

I’ve been using Freepik for many years. Back then, it was one of the only affordable alternatives for people who didn’t have the budget for expensive stock image banks, and it helped a lot in our daily work.

Today, I’m really happy to see how much Freepik has evolved. The platform keeps improving, especially with the integration of AI tools that make creating and downloading resources much easier and faster. There are always new features and updates, which shows how much they care about their users.

Thank you, Freepik, for being part of this journey for so many years!

I discontinue my yearly subscription charge in a couple weeks ago... and today I just find out my remaining token is gone???
The token/quota which I have already paid!!!

Another company who relies not to provide useful service but on user to forget about subscription. Pathetic, about 10 steps and hidden buttons to cancel, no notification about charge. Charging even if you didn't use service on previous month... This should be considered fraud

I paid for a full year subscription based on recommendations. Huge mistake.

I work daily with multiple AI tools and write well-structured, professional prompts. Freepik AI consistently failed to generate the images requested, even with clear, detailed prompts.

The results were inaccurate, unusable, and often didn’t even follow basic instructions. It also failed at something as basic as correctly handling prompts written in Spanish.

I requested a refund, contacted support multiple times, and never received a response nor my money back.

This is not a user-friendly AI tool, not reliable for professional use, and the lack of customer support is unacceptable.

Warning to professionals: this tool does not perform as advertised and refunds are ignored.