Mailbutler Reviews 247

TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

I signed up for Mailbutler primarily for tracking emails. Unfortuantely, it is unreliable. Just yesterday, I had several clients say that they were unable to open links that I'd emailed. Thes... See more

Company replied

Rated 1 out of 5 stars

Really disappointed. Forgot to cancel yearly renew. Asked to cancel and make refund (1 month later) and they said they won’t refund even if I won’t use it during the next 11 months. Not a good way t... See more

Rated 1 out of 5 stars

This app I got zero support, I sent several emails with my issues and got nothing. I also then found clients emails were not getting through and instead going to some outlook address that is not mine... See more

Rated 5 out of 5 stars

Just started using Mailbutler with Apple Mail and at last a far improved feature richer, mail application thanks to having it installed. There isn't any feature that Mailbutler brings to Apple Mail th... See more

Company details

  1. Software Vendor
  2. Email Service Provider

Written by the company

This is Mailbutler, the email plugin which makes your inbox smarter. Mailbutler gives you a multitude of useful, productivity-boosting features which you can access right in your inbox. It improves on the native features of your email client by offering smart functionality. It offers an artificial intelligence powered email assistant that can write emails for you, Cloud Delivery so your scheduled email can be sent even if your computer is offline, advanced email tracking which doesn't require approval from your recipient, and a powerful Contacts feature which can help you improve your customer relationships, among many other smart, inbox-enhancing features. Over 100,000 members use its email-enhancing features. Mailbutler has been named industry leader by GetApp in both 2021 and 2022, and is a four-time winner of the G2 High Performer award in the categories of Small Business and Europe. It integrates right into your inbox and helps to improve your email communication save you time. It’s still your inbox, but smarter. === Got questions? === Contact us anytime at support@mailbutler.io Head to our Support Center for detailed help on using Mailbutler


Contact info

2.5

Poor

TrustScore 2.5 out of 5

247 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have uninstalled Mailbutler because…

I have uninstalled Mailbutler because it does not function as advertised. Email tracking is unreliable and, contrary to their claims, it does not track emails sent from my Apple account configured in Outlook. The app claims to track emails sent from Outlook with my Outlook address but no notification is received when the email is opened. When the same email is sent to the same address from Apple Mail and opened, an opening notification is received. The support team appears uninterested in resolving the issue but is keen to retain my subscription. I decline.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't work

I tried this for both Outlook and Gmail and neither worked. When I sent test emails and opened them myself they were showing as unopened.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed didn’t refund.

Really disappointed.
Forgot to cancel yearly renew. Asked to cancel and make refund (1 month later) and they said they won’t refund even if I won’t use it during the next 11 months. Not a good way to treat customers. I was their customer for several years.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

This app I got zero support

This app I got zero support, I sent several emails with my issues and got nothing. I also then found clients emails were not getting through and instead going to some outlook address that is not mine. So I am sorry to say I have gone from being excited about the offering to hugely annoyed and disappointed in the function.
As for the email signature offering it is rigid and limited to the styles given by them. I cold not get their html part to work and again emailed about this... I cannot myself recommend this and immediately canceled my subscription.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

App is broken

App is broken, regularly blocks emails from Mac Mail App. No customer service / support whatsoever. Suggest you look at another product.

April 7, 2025
Unprompted review
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Reply from Mailbutler

We’re sorry to hear about your experience and appreciate your feedback. Please don’t hesitate to reach out to us at support@mailbutler.io—we’re always happy to help and will do our best to resolve any issues you’re facing.

Rated 1 out of 5 stars

What seriously corny 5 star reviews.

What seriously corny 5 star reviews.. no doubt bought and paid for.. Mailbutler has been broken for some time, it was a great app but something went badly wrong at that company.

March 18, 2025
Unprompted review
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Reply from Mailbutler

Hi Perry. We’re sorry to hear you feel that way. We take all feedback seriously and strive to provide a great experience for our users. If you’re encountering issues with Mailbutler, we’d love the chance to help — feel free to reach out to our support team at support@mailbutler.io

Rated 5 out of 5 stars

Mailbutler Is a Must Have Software Product!

Mailbutler is more than just an email extension; it's crafted by expert software developers to enhance your email experience. From the moment you download and open Mailbutler, you'll notice its exceptional quality and the value it adds to your email client. I rely on Mailbutler daily and can't imagine working without it. It streamlines my tasks and saves me significant time. This product is truly worth the investment. Start your free trial today and see the difference for yourself—you'll love it!

March 3, 2025
Unprompted review
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Reply from Mailbutler

Hi Jack, thank you so much for such amazing feedback! We're truly grateful for your words, it helps us stay motivated and always do our best to serve our awesome customers such as you.

Rated 5 out of 5 stars

Mailbutler is the best

Mailbutler is the best. Sending email and not knowing it the email arrived or if it was opened adds to the chaos of email. With Mailbutler you relax knowing that you are in control of your email. It also helps your customers because you can respond to them after they open the email and it is fresh in their minds. Highly recommend Mailbutler. David Motkoski

February 14, 2025
Unprompted review
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Reply from Mailbutler

Hi David, thank you very much for the excellent review and rating! It warms our hearts to read feedback like this.

Rated 5 out of 5 stars

Amazing software for Apple Mail and even more amazing customer service!

I'm a mortgage broker, and it's essential in my business to know when & how my mail is opened. Everything works like a Swiss watch for email tracking. There are more features that I have not even tried yet, like custom signatures. The soft itself is great, but the "biggest secret" of the Mailbutler is their customer service! Any questions or concerns get immediate attention, and customer support never gives up until the issue or question is solved. I'm sold!

January 24, 2024
Unprompted review
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Reply from Mailbutler

Your feedback truly makes the effort all worthwhile 😊. We appreciate you taking the time to share this! Thank you!

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Quick to respond and helpful.

December 17, 2023
Unprompted review
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Reply from Mailbutler

Hi James! Thank you for the excellent review and your nice words! It means a lot to us :) Happy to have you with us.

Rated 5 out of 5 stars

Great Product…

This product made creating templates so easy and made my emails very professional. Wonderful product for processing a large volume of emails.

November 10, 2023
Unprompted review
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Reply from Mailbutler

Hi John, We appreciate your 5-star review and we are happy to hear such great things about your experience with Mailbutler thus far. Thank you!

Rated 5 out of 5 stars

Mailbutler works so well with Apple Mail

I have used Mailbutler since 2016 and found it to be reliable and easy to use. It is worth every penny to have the Undo Send option available on my Mac; you can set that option for a delay of 10 to 30 seconds and I find that invaluable--I use it all the time. I especially like that a small popup window appears giving one the option to send immediately or recall the email and make changes--it is unobtrusive but noticeable (I find the Gmail "undo" is a little too subtle).

Upon rare occasion when I have had a problem due to an update or compatibility issue Mailbutler's customer service has been beyond compare. Their representatives are knowledgeable, patient and very responsive; recently, I emailed on a Saturday afternoon and had a reply (and a solution) Sunday morning.

Based on this last interaction with the company alone I cannot say enough good things about the product and their staff--so easy to work with their service folks and the quality of their customer care reflects the quality of their product.

I am not a power emailer and don't need many of the features this app offers but those that I do use make a huge difference. I highly recommend this app.

October 28, 2023
Unprompted review
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Reply from Mailbutler

Thank you for sharing your positive experience with Mailbutler! It's great to hear that you find it reliable and the customer service exceptional, making it a valuable tool for your email needs. Feedback such as yours makes all the hard work worth it 😊

Rated 2 out of 5 stars

Unreliable

I signed up for Mailbutler primarily for tracking emails. Unfortuantely, it is unreliable.

Just yesterday, I had several clients say that they were unable to open links that I'd emailed. These were time-sensitive videos sent out for review.

I also heard from 3 other clients that they were unable to open links to proposals that I had sent them earlier.

I spent several hours tracking down this problem.

This is just one of several issues I've had over the past year or two.

August 29, 2023
Unprompted review
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Reply from Mailbutler

Thank you for sharing your feedback with us. We truly understand your situation, and I sincerely apologize for any inconvenience this may have caused you. Have you already contacted our support team regarding this issue? We would be more than happy to further investigate and know the root cause of this. Please send an email to our dedicated support team at support@mailbutler.io. We value your satisfaction and would like to explore all possible solutions to address your concerns. Is there anything we can do to make you change your feedback? Feel free to reach out to our sales department. We can talk about a good deal for you if you are interested. Thank you.

Rated 5 out of 5 stars

Best Apple Mail Add-on

As an early adopter, I'm using Mailbutler for more than five years. The program includes many great features such as "Send Later", "Email Tracking" and many more. With the new AI features, Mailbutler has become a superior program. I can recommend it to everyone - light and heavy users of emails. Mailbutler has definitely made me and my team much more productive.
Many thanks to the Mailbulter team and all the great work over the years!

July 5, 2023
Unprompted review
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Reply from Mailbutler

Wow, feedback such as yours makes all the hard work worth it 😊 Thank you for sharing this!

Rated 5 out of 5 stars

Great productivity tool

Great productivity tool! I use the E-Mail Tracking and the Send Later function every day.

April 16, 2023
Unprompted review
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Reply from Mailbutler

Thank you very much for taking the time to share such considerate and thoughtful words about your experience with Mailbutler.

Rated 5 out of 5 stars

Mailbutler is an incredible, all-in-one mailbox!

Mailbutler is an incredible, all-in-one mailbox for Apple Mail. It turns Apple Mail into what it SHOULD be plus a lot more. It seamlessly integrates with the mail program and provides additional tools. My favorites are snoozing e-mails for later, signature creation, and e-mail tracking. It continues to grow in tool features based on user requests and I absolutely love it!

December 31, 2022
Unprompted review
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Reply from Mailbutler

We couldn't agree more with you here 😊. This warms our hearts. Thanks for giving us and amazing feedback!

Rated 5 out of 5 stars

Its a cool and proffesional gadget

Its a cool and proffesional gadget when you work often with Mails. The Info that the mail you send is open from the Adress , is really a great thing. Is in the apple mail without mailbutller no go. And the other great thing is that can you send your mail on a fix time in the future.
Good for Business, when you work sometimes in the evening...

December 7, 2022
Unprompted review
Mailbutler logo

Reply from Mailbutler

Hi there,
We're delighted to hear such amazing feedback, thank you for taking the time to share your experience!

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