MAINGEAR Reviews 

51
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, professional assembly, stunning aesthetics, and flawless performance of their brand-new computer systems straight out of the box. People consistently appreciate the prompt, knowledgeable, and extremely helpful support team that guides buyers wonderfully through every single step of the journey. Some reviewers were not happy with occasional component issues, such as faulty parts or unexpected order handling delays encountered during fulfillment. A few people mentioned receiving hardware that required additional troubleshooting or experiencing minor setbacks before finally getting everything to run smoothly and properly.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting incredible build quality,... See more

Quality

Consumers find quality to be exceptional, frequently praising the clean cable management, premium components,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents provide immediate, clear... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Order

Customers had positive experiences with order, highlighting a smooth purchasing process and helpful sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to drop off my computer the next day, I was able to meet up with Max who was outstanding with customer support and keeping me up to date. I will be honest and say I have had to bring my com... See more

Rated 5 out of 5 stars

MAINGEAR hit all of their marks in the buying process You get what you pay for …. Seems rarer these days I had one issue that I could have result I would rrfm, but I gave them a call. Tec... See more

Rated 5 out of 5 stars

Bought a prebuilt ryzen 9850x 3d top of the line MG1 5090 system and it was delivered in two days. Immediate answers from customer service with any of my questions. Arrived with really incredible gpu... See more

Rated 5 out of 5 stars

I made a mistake with my initial order, so I contacted customer service for help. Customer service was awesome and I could actually understand them (no heavy accents, broken English, etc.) They... See more


Company details

  1. Computer Store
  2. also in
  3. Computer Accessories Store
  4. Computer and Accessories Store
  5. Computer Hardware Manufacturer

Written by the company

MAINGEAR is a leader in high-performance gaming and workstation PCs. With a passion for crafting the best custom-built computers, MAINGEAR continues to set the industry standard by delivering cutting-edge technology, precision engineering, and world-class support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(51)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Condition

I’ve bought numerous PCs from PC integrators over the years, and incomplete builds, or builds that show up broken, are very common. Maingear is standing out from the crowd with their internal quality control. At least it seems that way to me. Their stuff arrives in solid condition, and they take extra measures to ensure it does. For example, they have a unique GPU bracket that’s attached to the case, preventing sagging and shipping damage. All their cables were also impeccably well-plugged in. It all just felt solid, if that makes sense. I’ll also mention they did not foist any bloatware or custom software upon me, and the windows install was ready-to-go out of the box. Again, a truly plug-and-play experience, which you would think would be industry standard, but sadly it is not. Cheers.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Truly a great product

Truly a great product. I did a build with the Retro95 tower and it came together as a truly fantastic product. It's a top-of-the-line product with a quick turnaround. The biggest thing is their removal of bloatware. I have never seen a cleaner computer since the 90's, it's amazing to not have any garbage on the machine. I'd highly recommend them to anyone.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Custom PC

I recently ordered and received a custom PC from MAINGEAR and the experience was overall very positive. The packaging was very well done and secured. Out of the box experience was very straight forward and included a brief custom guide for those who might need guidance. All parts are working as expected and I've not had any issues ~2weeks in.

The only thing I'd suggest would be for the emailed receipt to explicitly include the parts list. With the order managed through Shop it was a bit unintuitive trying to see what the actual spec list was after purchase.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

MG-1 Custom PC…

I recently received my MG-1 tailored to my specifications and could not be happier. When I first hooked everything up the system was overwhelmed by fan noise which was certainly irritating, but knowing the system had been through QC and system checks I was certain it had not left the facility this way. After calling the tech support folks the cause was easily diagnosed as a loose power connection which I was able to resolve. Since then all is well and I am very happy with the esthetics and performance of the build.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Pc is a absolute power house and…

Pc is a absolute power house and beautiful to look at. Had a shaky start but man their customer service is top tier. They are in constant contact with trouble shooting and trying everything they can think of. They went above and beyond for me and i will definitely be recommending them to friends who need pc’s in the future 10/10 not 5/5 incredible. Thank you for everything. I bought the Rush case and its beautiful.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

The Rig is beautiful

The Rig is beautiful! Runs everything super smooth. 0 issues. Best decision I have made in a long time. My job is demanding so getting a strong Rig is what you need. Highly recommend Maingear! I have owned a laptop from them as well for the last 5 years and it runs well still. Very strong reliable brand and they are the best in my opinion.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

MAINGEAR is great

FedEx absolutely dropped the ball on delivering my pc but the guys at maingear made sure I was kept up to speed. Then with all the jostling around my pc didn’t work when I received it. Again, the guys at maingear talked me through reseating my ram and video card. 10/10 would purchase again!!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I had the pleasure of speaking with Aaron at maingear who helped me extremely with all the questions I asked. He made me feel so much more comfortable and talked to me very welcoming and very knowledgeable. Thank you again so much for everything you answered for me, I am extremely grateful of your customer service!!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

There when I needed them.

Laptop bricked and needed a new PC ASAP. Contacted Maingear who sent me a desktop system overnight, got it the next day. System is working great, they were prompt, sent a working system and were extremely responsive when I needed help. The only complaint I can think of is the ability to upgrade the desktop due to the size of the mobo location of the graphics card, doesn't leave enough room to add additional ram as it prevents the case fans from being installed. Easy work around was to buy different memory sticks.

March 19, 2025
Unprompted review
MAINGEAR logo

Reply from MAINGEAR

Thank you for taking the time to share your experience! We’re thrilled to hear that we were able to get you back up and running quickly and that your system is performing well.

We'll pass your feedback along to the team to improve future builds.

If you ever need anything else, feel free to reach out — we’re always here to help!

Thanks again for choosing MAINGEAR.

Rated 3 out of 5 stars

So far so good customer service is…

So far so good customer service is amazing!! I just ordered my pc the other day Jake helped me through the order had a little problem paying but he walked me right through it.. will update once I get the pc and update the stars accordingly.

December 4, 2020
Unprompted review

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