Mains Cables-r-us Reviews 

Excellent advice and service from MCRU in providing a suitable power supply for my NAS. The power supply is very well built and brought a genuine improvement to the sound of my Hi-Fi.

I ordered a few items with MCRU in the past where their delivery charges were already quite a bit more than futureshop.co.uk and they took 4 weeks to arrive to Australia. The next order I opted for the express shipping so paid extra, after 3 weeks I still have not received my orders as yet. Sure I understand that COVID19 is happening and that may slow shipping down but I find that lack of transparency with regards to which courier company was used and where my extra shipping cost went towards concerning. Some companies are using COVID19 as an excuse to skim more money from customer orders through premium shipping cost but same old slow delivery. Just be transparent about it like futureshop.co.uk

I recently ordered 3 vinyl LPs from MCRU. Unfortunately, although listed as in stock on the web page one album was actually out of stock. MCRU notified me of this situation immediately and that they were having trouble obtaining replacement stock, not surprising as the album was from a numbered limited edition.
I discussed this with them, asked if they had in stock another album I was interested in. They had the alternative album so I asked MCRU to wait a week before shipping my order to see if they could obtain a copy of my preferred album. After a week they were still unable to get the album I originally wanted so I agreed to shipment of my order with the replacement. This they did used DPD (best courier by far) although I had only paid for standard delivery.
I think negative reviews can result as much from poor customers attitudes as poor vendor attitude. There is an art to complaining, put your complaint politely, don't raise your voice or embolden text in emails, such behaviour will naturally make the seller defensive. If you want good service be prepared to request and cajole rather than demand and I am sure you will get a better experience.
I considered giving 4 stars not 5 is because the stock status on the website was incorrect but small business cannot necessarily afford real time integration between POS, stock control and web update so I shall excuse that glitch given the subsequent quality of service.

Have to agree with other reviewers here. I received an SACD with a damaged sleeve and requested a return with the idea of a replacement. The response I got was rude and aggressive, quite astonishing really in this day and age. David told me that I was being "ridiculous" and that "it is only a CD so just play it!" I returned the item anyway and opened a PayPal claim for refund.
Will be avoiding this seller in the future and would advise others to do likewise. There is plenty of other choice out there.

Very little interest in customer service.

Phoned David at MCRU for advice on suitable mains lead to feed Music Works G3 mains block.
Ordered MCRU No5 mains lead as recommended by David. David phoned a few days later to let me know it was ready for despatch and payment made. Cable arrived next day. It works superbly in my system, spacious open grain free sound with tight punchy bass, much better than another widely known manufacturers cable in providing such an overall well balance sound. Excellent product, service and price.
Thank you David

Thank you MCRU for the brilliant service and the great advice. My order arrived packed amazingly. Prior to my order I phoned MCRU to get an advice I spoke to this lady who was so nice and told me that David was out and suggested to write an email which I did Knowing that people are so busy and that it will take at least 48 hours to get an answer. I was so surprised to get a response to my email from David within an hour and he was brilliant. Thank you so much guys all of you.

What a breath of fresh air it has been to come across MCRU and David!

Unlike other large dealers that I won’t mention, David offers frank advise that has been spot on. No ifs or but’s... And better still he offers really competitive prices (much more than the two dealers I have spent eye watering amounts with over the years (no customer loyalty from them).

Nothing has been too much trouble, and when one brand new sealed item had a manufactures defect (not David’s fault) he went way over and above to put things right and ensure I was happy... I simply can not fault my experiences. David and MCRU is my new Audiophile 1st Stop.

Ordered a Mains Regenerator and a few accessories from David at MCRU, excellent service as before. If you need to ask David anything just email him, I’ve always received very fast replies to all my emails.

Dave has just done me a great deal on some vinyl. He did the same when I met him at the North West Hi-Fi show. He might be abrupt, but just be abrupt back! I'm pretty sure he can take it.

There is poor communication, there is being very busy, and then there is just being plain rude. Other reviewers have stated that David's communication skills need a little work which he has defended in some instances here. I have never dealt with someone with such a lack of people skills. He seems incapable of giving a proper response to straightforward questions and will straight up ignore you if he can't be bothered with them. Seems good with excuses and not accepting responsibility for his own failings based on my experience and the trend with other non 5 star reviews here. I guess he won't learn. No way to run a business.

Great service, advice and prices. I have made several purchases from Mains Cables-r-us -including products not widely available such as high end fuses, often taking advantage of multi-buy offers. Without exception, I have been surprised at the improvement in the audio quality of my hi-fi and pleased I "experimented" with these purchases.
Many thanks to David for his advice and support.

Probably great products, David is probably a great guy. Unfortunately information flow is slower that one expects these days.

Rude and condescending staff if you need to speak with them. Buy elsewhere or order online to avoid any interaction.

i have dealt with David Brook on many occasions for the past 8 years. He is incredibly knowledgeable, a person of integrity who provides honest advice and who will recommend products appropriate to the application rather than the most expensive option. it is clear to me that he is a dedicated audiophile who tries to design products with a focus on maximising performance at the lowest possible cost. He also sells products that are well known in hi fi circles for their quality. He is very approachable and has superb after sales service. I have seen the negative reviews on this site but I can say that in my experience, David's customer service is absolutely flawless.

Two weeks and still no sign of my order, perhaps it is held up on the boat from China? Also the owner, rude, arrogant and has absolutely no concept in customer service. Hifiwigwam stir any memories?

I will never use this joker again, all past communication I have ever had has been short, abrupt and shows a clear disdain for the proles who dare to buy anything less than his top of the line imported goods.

I received an abrupt email a couple of days after ordering stating I hadn’t responded to an earlier email requesting size info (which I definitely did not receive).

I replied giving the requested info and the items were dispatched and arrived quickly.

However wrong sizes were sent and after three emails I still haven’t heard back, even my request for a return/exchange went unanswered which I’m certain isn’t in keeping with distance selling regs.

Shame, as I’ve put a few people onto this company but after this I won’t be using them again.

Extreme knowledge At Mcru,great products taken with advice has been nothing but joy to my listening experience,no issues with delivered goods and always kept up to date,win win win for sure.....

I'm living in the middle east and have ordered a couple of items from MCRU. The first shipment arrived without issues; I had a problem with the second shipment (not the fault of MCRU) which was immediatly rectified and the items reshipped with no questions asked. I'm very happy with the service and would not hesitate to recommend them to anyone else.

I had a bad experience with delivery a few months back. The owner subsequently got in touch to apologise in person and to talk me through the planned improvements to their service. I've since ordered another item and all was handled smoothly and efficiently. The company is run by a genuine enthusiast, so I'm delighted to see them getting on top of issues.