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M.A.J Law Solicitors Reviews 

281
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing reassuring, professional advice during stressful and complicated legal situations. Many individuals deeply appreciate the highly supportive approach and clear, continuous guidance offered throughout their entire cases, helping them feel completely at ease and well cared for. Some reviewers were not happy with communication difficulties, mentioning that it was frequently hard to reach team members or get timely updates when requested. A few individuals also felt that legal representatives were occasionally unprepared, leaving them concerned about the lack of sufficient detail during important court proceedings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive communication... See more

Service

Users describe positive interactions with service, highlighting the high level of legal expertise and... See more

Customer communications

Clients share ambiguous opinions on customer communications, with many reviewers praising clear, professional... See more

Claim

Consumers find the claims to be overwhelmingly positive, expressing deep gratitude for successful outcomes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Life-changing service from genuine experts. After being completely overwhelmed by the legal process, MAJ Law took over my case and instantly made everything clear, calm, and manageable. Their tea... See more

Company replied

Rated 5 out of 5 stars

I had previous contact with a different solicitor firm. Who gave more judgment on my circumstance than advice. I felt unjudged and more advised by Tom who I spoke to. Tom gave me more of a sense of di... See more

Company replied

Rated 5 out of 5 stars

I can’t thank the team at M.A.J Law enough. They acted quickly, were highly knowledgeable, and always approachable, even with the many questions I had. Communication was excellent and I always got a... See more

Company replied

Rated 5 out of 5 stars

All the team were excellent giving reassurance from the start of a very worrying time. Jake and Jack Martin have been excellent and even though I was facing a lengthy ban and fine along with a communi... See more

Company replied


Company details

  1. Law Firm
  2. also in
  3. Criminal Justice Attorney
  4. Lawyer
  5. Legal Services

Written by the company

M.A.J Law are an award-winning motoring defence firm, widely recognised as the UK’s go-to experts for drivers facing prosecution. We defend motorists across England and Wales, from first-time offenders to high-profile professionals. Last year alone, we successfully defended more drink and drug driving cases than any other specialist firm in the country. We challenge all criminal driving allegations, including drink driving, drug driving, failing to provide, mobile phone offences and speeding. We are also trusted to represent clients facing the most serious allegations, including causing serious injury and death by dangerous or careless driving. With a phenomenal success rate and a proven track record, we’ve built a reputation for delivering results. Our expert solicitors know exactly how to identify legal loopholes, challenge unreliable evidence, and expose prosecution failures to secure the best possible outcome. With over 15 million views across our social media platforms, we are proud to be one of the most recognised and trusted names in criminal defence. Our phenomenal success rates, proven track record, and client-first approach have helped thousands of drivers protect their licence and their future. We are also proud to be an Investors in People accredited company – a recognition of our commitment to outstanding service, continuous improvement, and supporting the people who make our success possible. We offer clear, fixed fees with no hidden costs – giving you peace of mind from the start. Contact us today for free initial legal advice on 0151 422 8020. M.A.J Law – Protecting licences. Defending reputations. Keeping you on the road.


Contact info

Promotion box for M.A.J Law Solicitors

The 'go-to' Driving Defence Solicitors

Charged with a driving offence? We offer free initial advice.

4.5

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 63% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(281)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID MAJ LAW AT ALL COSTS!!

AVOID MAJ LAW AT ALL COSTS!!
Most reviews of MAJ are fake, as can be easily verified via their Google reviews.
Comical

Paid them £3500, and they didn't even turn up to court.
Wouldn't let me speak with my solicitor whenever I called.
I had to pay for a different solicitor, and MAJ won't refund the money they did nothing for.

I will remove this review if they reimburse me.

Case Ref: 111541.001

Ben

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Maj law 👍👌🤩

Maj law made this process very easy and handled everything with extreme professionalism, the team are great, very helpful and wud highly recommend,

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

very satisfactory service

Everything was dealt with speedily and efficiently from start to finish and on my day in court Ms Mei Kuan Yew was excellent in her guidance to enable a positive out come.

July 10, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Thank you so much for your five star review! We appreciate your feedback.

Rated 1 out of 5 stars

Avoid this company.

I would urge anyone considering using MAJ Law to proceed with caution. I will not go into full detail as I have an active legal case pending, but I can comment on my personal experience.

From the outset, the service felt inconsistent. I initially dealt with Connor Johnstone, then Harry Bellis, and later Osian Roberts.

The constant changes made the process feel disjointed and difficult to follow. The time of my first hearing was not confirmed, and across the matter I ended up with three different barristers, none of whom appeared fully briefed when arriving at court.

This caused significant concern and left me feeling unsupported at key stages.

Communication from the office was also poor. On one occasion I was asked by a staff member, Simon Booth, to pull over on the motorway to make a payment.

I was also told at one point that my file was fully paid, only to be contacted the day before a second trial requesting a further substantial sum. That hearing lasted around five minutes and was adjourned.

Due to the accumulation of issues, I felt I had no choice but to dismiss the firm from representing me. I requested a partial refund as a gesture of goodwill, which was declined. I am now pursuing the matter through the appropriate legal channels.

MAJ Law have my contact details and I remain open to resolving the dispute directly. However, based on my experience, I cannot recommend the service.

Response to response: JW.

I have now received a review update from the firm which I strongly dispute.

My experience was that I was asked to pull over on the motorway and was repeatedly asked for payment despite what I believe was an error made by the firm.

I was initially told there would be two barristers instructed, and later told a third would be added for the next trial.

Based on my experience, I have submitted a complaint to the Legal Ombudsman regarding the handling of my case. I also note there are a number of recent 1 star reviews online. My review stands.

I would advise anyone leaving a review avoid certain words as they have grounds for removing the review.

November 14, 2025
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Hi James. Thank you for your feedback. You will be aware that your review is not entirely accurate. I will address each point in turn.

The time of your first court hearing was confirmed at the top of our advice letter sent to you on 7th February (one month before your first hearing). Please refer back to the letter and you will see this information.

Your letter of complaint to us contains no mention of communication issues. You complained about the fees (despite agreeing a fixed fee).

You could not have been represented by three different barristers because you only attended two hearings (one of which you requested because you wanted to adjourn your trial). We successfully applied to adjourn.

You were not asked by any member of staff to pull over on a motorway to make payment. You may have been asked to pull over for safety reasons. To confirm, there is no one at this firm called Simon.

We obtained quotations for an expert report and you decided not to proceed with this. You contacted us prior to trial to change representation. We have no control over what happens at your trial if we're not representing you.

Rated 3 out of 5 stars

Being my first time using this type of…

Being my first time using this type of service, I was a little apprehensive.
After the initial phone call I decided to go with this particular law firm solely based on the nice experience I had with the representative.
I did feel after I paid for the services the experience was slightly lesser.
Communication was easy via email and via phone. Some important information I felt was brief, which would have aided me on the day of court and on the day my solicitor representative didn't have all the information to hand and arrived later than planned which of course being my first time made me quite nervous.
However the process was explained calmly which put me at ease before the hearing.
The outcome was successful but I felt there was some miscommunication, and I can't help but feel once the service had been sold to me the level of service provided dropped.
Once again, still got the outcome which was positive, the communication was present but as a first experience and paying a significant sum I'm not entirely confident the full value was there, however I don't have anything to compare it to

June 9, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Hi Jamie. Thank you. We're pleased we could win the case for you and will definitely take your feedback on board. Best of luck for the future.

Rated 5 out of 5 stars

Spoke to Conor gave me some free…

Spoke to Conor gave me some free advice. Honestly these people sound like they know what they're talking about and I cant thank him enough for putting my mind at ease a little bit. Its been such a stressful time. So thanks again Conor if ever I need representation for other things in the future I now have your contact details.

June 12, 2026
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Thanks Scott! It was a pleasure being able to help you.

Rated 5 out of 5 stars

Initially consultation over the phone…

Initial consultation over the phone was very reassuring, l felt like the gentleman l spoke to l think his name was Connor, knew exactly what he was talking about. Ultimately got the result l wanted (no points) so l can't speak highly enough of this firm and their team.

June 4, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Thank you!

Rated 1 out of 5 stars

Hands down the worst solicitors I’ve…

Hands down the worst solicitors I’ve ever used in my life quick enough to take your money yet take months to reply or even look into your case. Would not recommend to anyone. Disgrace of a firm

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice and guidance on confusing legislation

Thank you to Jake for a thorough, succinct and understandable run through / overview of legislation and debunking legal jargon relevant to my particular query!

All my questions were answered in an understandable manner as part of this initial free advice consultation. This is very much appreciated.

June 4, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Thank you!

Rated 5 out of 5 stars

I contacted MAJ Law feeling completely…

I contacted MAJ Law feeling completely overwhelmed by my situation. Within minutes they had explained my options and reassured me that there were ways forward. Throughout the case they were responsive, professional and supportive. The final outcome exceeded my expectations and I’m incredibly grateful for everything they did.

May 5, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Thank you for your feedback! We're pleased we could get the case thrown out on a technicality.

Rated 5 out of 5 stars

Absolutely recommend

Spoke with Jake on the phone about a speeding ticket i received and he was very understanding of the situation and incredibly helpful in explaining how best to go about my plea. Best free advice you’ll get anywhere 100% recommend

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS FIRM AT ALL COSTS !!

Anyone in their right mind should think twice before hiring this firm.

I was accused of failing to provide a specimen in an alcohol related case. My first call with Tom was convincing and gave me confidence that my case could be thrown out. That was the only time I felt supported.

I pleaded not guilty due to a genuine medical reason, asthma backed by medical records. However, at my first hearing, I was told my case would be difficult because I had not attempted the breath test in custody. I was informed this could be used by the prosecution to argue there was no way to determine whether I would have failed. I had made this very clear from the very first call, before even agreeing to representation. At that point, it became obvious I was fighting a losing battle, heading toward a trial that would cost me thousands.

I had no choice but to change my plea to guilty. Despite paying a fixed fee of £4,995 plus VAT, I was later told by Rebecca that I would need to pay an additional £2,500 plus VAT for representation at the change of plea-sentencing hearing. That would have taken my total costs to nearly £10,000 just to plead GUILTY!

Communication was terrible. Calls were rarely returned, yet when payment was needed, the response was instant. At court, I was represented by different third party barristers who barely knew my case. I had to explain everything from scratch on each occasion.

The barrister on the day of my sentencing hearing seemed more concerned about her car parking timer running out than about my case. I was also asked to provide character references from professionals, family and friends. I gathered and submitted them, but they were never mentioned in court, despite me chasing this up beforehand.

Overall, a very expensive and disappointing experience. If you know you have little chance of winning, save your money and plead guilty from the start. I was never given a clear answer on my chances.

March 23, 2026
Unprompted review
M.A.J Law Solicitors logo

Reply from M.A.J Law Solicitors

Hi Ibrahmin. You paid for honest and realistic legal advice, not false hope. We do not advise clients to challenge a case if they don't have a valid defence. This would be misleading and unfair. We are duty bound to advise you on the evidence provided by the prosecution which, in your case, was overwhelming. I am also unclear what you are referring to when you say communication was 'terrible'. I have reviewed the file in full and note that every email and telephone call was replied to. Nevertheless, we wish you the best of luck for the future.

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