Malvern Garden Buildings Reviews 

246
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that both the knowledgeable sales advisors and the efficient installation teams make the entire purchasing process completely smooth and enjoyable. People are also deeply impressed by the outstanding build quality, excellent insulation, and beautiful design of the garden rooms and summerhouses. Some reviewers were not happy with after-sales support, mentioning frustratingly slow response times, poor communication, and lengthy delays when trying to secure necessary replacement parts. A few customers also experienced initial installation errors, missing components, or product defects that required multiple follow-up visits to fully resolve.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees across sales and installation... See more

Product

Customers consistently note positive experiences with product, highlighting the high build quality and... See more

Service

Clients share positive opinions on service, highlighting an efficient and seamless experience from the... See more

Quality

Consumers find quality to be positive, frequently describing the buildings as sturdy, well-built, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful, thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a shed installed in July. From beginning to end everything went well with the two man installation team turning up on time and doing s very good job. They also made a small modification due to th... See more

Company replied

Rated 5 out of 5 stars

Viewed several garden buildings at Old Barn Nurseries and with the guidance and expertise of James have placed an order for a summerhouse. James has been very helpful and thorough throughout our view... See more

Company replied

Rated 5 out of 5 stars

Guided to Malvern by the Greenhouse People at Angmering and have used them before, 10+ years ago, that building still looking fine. Whole task went to plan and a lovely building expertly installed and... See more

Company replied

Rated 5 out of 5 stars

I purchased a Summerhouse from Malvern Garden Buildings. The quality and design of the products is outstanding. Matthew dealt with my initial enquiry, he was very thorough and took me through everythi... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

From the traditional to the contemporary, Malvern Garden Buildings offer a premium range of garden buildings, each designed and handcrafted in Britain, using only the finest materials. We’re passionate about creating beautiful outdoor living spaces and with the option to customise our buildings, you can truly make your new outdoor space your own. From summerhouses and garden offices, to workshops, sheds and greenhouses, our outdoor buildings are the perfect solution, whether you want a place to retreat, work, entertain or simply get closer to nature.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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4.7

All reviews

(246)

88 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent sales team at Leek last…

Excellent sales team at Leek last Autumn. Fitters installed pent roof studio in torrential rain on 15th Nov 2022, saying an after sales person would touch up the paint finish that was impossible to do in the rain. A man came in January 2023, started the rub down prior to touching up the paint but it began to drizzle so he couldn’t carry on. Rain marks the paint finish. The studio has been left open every day since for someone to return on a dry day and finish it, but no-one has done this despite me ringing the office to tell them that, and remind them that the studio is open so they can come any time, and despite exceedingly dry weather for weeks since. Shockingly poor system for finishing the job. Still waiting!

June 20, 2023
Unprompted review
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Reply from Malvern Garden Buildings

Dear Dawn,

Thank you for your positive feedback regarding our sales team in Leek, Staffordshire. However, I'm sorry to read your review and to hear that you're waiting for the painted finish of your studio to be completed.

I appreciate you bringing this to our attention and I have contacted The Malvern Collection who will be in-touch soon to arrange a convenient time to complete the paint work.

If you'd like to contact me directly, please feel free to email marketing@corblegroup.co.uk

Kind regards,
David (Marketing)

Rated 5 out of 5 stars

Ex Display studio

We purchased an ex display studio from Squires garden centre at Sheperton. The site manager, Nick Ludford, was a pleasure to deal with and the whole process was painless. The installation team from Malvern were extremely professional. They arrived on time, were polite, tidy, and after three days left us with a studio that you couldn’t tell was an ex display. We have no hesitation in recommending a purchase from Malvern Buildings.

April 14, 2023
Unprompted review
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Reply from Malvern Garden Buildings

Hi John!

Thank you so much for your review, we are delighted to hear you had a smooth process and installation.

We would love for you to share some images with us of your new ex display studio to: marketing@corblegroup.co.uk.

Thank you! - Jess (Marketing Team)

Rated 5 out of 5 stars

Quality of shed excellent

Quality of shed excellent. Sales team at tates hassocks extremely helpful as we're the main office. The erection team were courteous and did a great job.

March 28, 2023
Unprompted review
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Reply from Malvern Garden Buildings

Hi Graham!

Many thanks for your review, we are so pleased that you are enjoying your new shed. We would love to see some photos of your new shed! Please email: marketing@corblegroup.co.uk

Rated 5 out of 5 stars

Fabulous service and products

We could not be happier with the garden shed Malvern Garden Buildings recently installed for us.

This was a large shed which we wanted placed in a slightly awkward corner of our garden to maximise storage without losing too much space.

Everyone involved was brilliant, from the initial communication and suggestions, to the regular updates and the installation guys who did an absolutely fantastic job.

Would highly recommend.

January 27, 2023
Unprompted review
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Reply from Malvern Garden Buildings

Hi!

Thank you so much for your kind review, we are delighted that you are happy with your new Malvern Garden Building and the installation process was smooth.

We would love for you to share some images with us of your new shed to marketing@corblegroup.co.uk.

Best Wishes, Jess - Malvern Garden Buildings

Rated 5 out of 5 stars

An excellent experience

We ordered a large painted shed at the Chippenham showroom, after a number of exploratory visits. Derrick was always so helpful and responsive to our requests and he made us feel very confident about our purchase. His product knowledge is excellent. We are delighted with our shed and would highly recommend Derrick and the company.
We’ve now subsequently returned to order a greenhouse.

September 9, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Hello! Thank you so much for your lovely review, we are pleased that you have had a pleasant experience with Malvern Garden Buildings and our colleague Derrick. It's great to hear you have made a return since the purchase of your shed to order a green house - how exciting!

We would love for you to send us a photo of your new shed, and, your green house when it is built that could feature across our social media channels, contact: marketing@corblegroup.co.uk 😊

We will send you a £20 John Lewis gift voucher to say thank you!

Best Wishes - Jess

Rated 5 out of 5 stars

Malvern Garden Studio

We ordered our Malvern Garden Studio from their Hassocks site. The staff were very helpful and knowledgeable, going so far as to visit our property to ensure that the location and size were suitable.
The whole ordering process was smooth and efficient.
Delivery took place on the agreed date and the installation was carried out with care and attention over the 2 days allowed for the work. The Malvern staff who delivered and installed the Studio were friendly, helpful and thorough.
The whole experience from start to finish proved to be stress free and we are very pleased with the result.

October 24, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Hello! Thank you so much for your kind review and to know you have had a great, stress-free experience with the team at Malvern Garden Buildings.

We would love for you to send us a photo of your new Malvern Garden Building that could feature across our social media channels, contact: marketing@corblegroup.co.uk 😊 We will also send you a £20 John Lewis gift voucher to say thank you!

Best Wishes- Jess

Rated 5 out of 5 stars

Malvern building

From the sales person, to the delivery man and including the installation team they were all brilliant
Often the back up doesn’t match the sales pitch but this time it did.

November 23, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Hi! Thank you so much for your review. We are delighted that you have had a fantastic experience with us upon the order and delivery of your new garden building.

If you are willing to share with us, would love to see a photo of your new building and share this across our social channels. In return, we will send you a £20 John Lewis gift voucher to say thanks! Email: marketing@corblegroup.co.uk.

Best wishes- Jess

Rated 5 out of 5 stars

I had my new shed delivered and erected…

I had my new shed delivered and erected today by 2 very nice men from the Malvern Collection Co.
It looks fantastic and I can’t stop glancing out of the window at it.
The Heavy Duty Pent. Am very pleased I chose this one.

September 12, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Hello! Thank you so much for your lovely review, we are pleased that you have had a pleasant experience with Malvern Garden Buildings and are loving your new Heavy Duty Pent!

We would love for you to send us a photo of your new Malvern Garden Building that could feature across our social media channels, contact: marketing@corblegroup.co.uk 😊

Rated 5 out of 5 stars

Great experience

Malvern Garden Buildings provide really excellent quality buildings and couldn’t be more helpful throughout the process!

August 26, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Thank you so much for your review! We love that the process was smooth sailing for you and you had a great experience with our team.

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 5 out of 5 stars

Dreams Become Reality thanks to Malvern Garden Buildings

I could not speak more highly of Malvern Garden Buildings at Hassocks Garden Centre. Having longed for a Breeze House for many years, we were finally and fortunately in a position to be able to buy one. Simon Cockfield at Malvern Garden Buildings could not have been more attentive. He listened to what we wanted, helped us plan the make and style, came out to measure twice to make sure everything would fit, and helped us in all aspects, keeping us fully informed throughout. The base and Breeze House were installed last week and it looks fantastic. We are overjoyed! Simon and Malvern Garden Buildings - thank you so much for helping us to see our dreams become reality!

August 24, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Hello! We are very grateful for your wonderful review regarding your experience with us.

We would really appreciate if you would like to share some photos with us of your new Malvern Garden Building by sending them to marketing@corblegroup.co.uk!

It's fantastic to know your dreams have became a reality with Malvern Garden Buildings 😊

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)


Rated 5 out of 5 stars

Greenhouse replacement after Storm Eunice

After our greenhouse was destroyed by Storm Eunice, I contacted Malvern Garden Buildings about a replacement. I could not be more happy about the help I received with this, both in terms of the selection of an excellent replacement greenhouse and with their introduction to a very good installation firm. I am delighted with the end result and have no hesitation in recommending MGB.

August 16, 2022
Unprompted review
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Reply from Malvern Garden Buildings

We are pleased that you are happy with how Malvern Garden Building's handled your destroyed greenhouse and it's replacement 😊 Thank you for your kind review!

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 5 out of 5 stars

Quality product and outstanding service

Excellent, pressure-free sales by Simon and Nick at the Hassocks showroom followed by highly efficient adminstration.

The installation team were prompt, polite and professional.

A great product matched by outstanding service.

Highly recommended.......

August 14, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Thank you for your review, we are chuffed Simon, Nick and the installation team were handy and helpful whilst maintaining professionalism to provide an outstanding service. We are glad you are loving your new Malvern Garden Building!

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 4 out of 5 stars

Shed plus logstore

Apologies to MGB for confusing them with the Malvern Collection.

Very polite about pointing this out.

August 11, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Dear Reviewer,

I'm sorry to read your review, however, I am afraid you have confused us with The Malvern Collection.

We, Malvern Garden Buildings Ltd are one of a number of retailers who retail the buildings manufactured by The Malvern Collection Ltd.

I can see from one of your earlier reviews on Trustpilot that you purchased your shed via Shedstore (another retailer of The Malvern Collection Ltd).

As we are not involved in the sale or manufacture of your shed, please could I ask that you kindly remove your review.

Thank you in advance.

Kind regards,
David

Rated 5 out of 5 stars

Top quality Summer House.

I am thrilled with the summer house I purchased from Malvern Garden Buildings.
The quality is superb.
From my first contact with Kathy, at the Cheltenham site, to the office staff taking my final payment, to the installation team erecting the summer house 12 weeks later, I have been delighted with the service I have received.
There was no hard cell, and Kathy let me know when an offer came up. Kathy gave very valuable advise about the base, glazing, colours ect and made the initial decision's easy to make.
(I changed my mind about the size a week later, and this was no problem).
The two chaps who erected the building (I’m sorry I can’t remember their names) arrived early, worked very hard and left my garden immaculate. They were jolly and polite and very good craftsmen.
The quality of the summer house has exceeded my expectations I have used it every day in rain and shine.
Thank you to everyone involved.

July 5, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for your review! We are thrilled that your experience with Malvern Garden Building's has exceeded all your expectations. We hope you are pleased with your new summer house!

We would love for you to share some pictures with us of your new summer house to share across our social media, contact: marketing@corblegroup.co.uk!

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 5 out of 5 stars

Wonderful

I would like to thank all at Malvern for a great job installing our summerhouse. Ricardo who was our sales contact, who stayed with us from start to finish, giving any help required, everyone I dealt with in the office and the amazing installers, Roy and Ben. Thanks for a wonderful job.
Jane and Bob, Brighton.

July 1, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for your review! We are pleased that our team provided a great job on your new summerhouse, we hope you are enjoying your new building!

Malvern Garden Buildings would love for you to share some photographs of your new summerhouse to share across our social media, contact marketing@corblegroup.co.uk

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 5 out of 5 stars

Very happy with our garden studio

Very happy with our garden studio. High spec, attention to detail, smart appearance. The assembly team were efficient, worked quickly, and made sure everything was finished to our satisfaction.

June 30, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you so much for your review! We'd love for you to share some photographs of your new garden studio to share across our social media channels, contact: marketing@corblegroup.co.uk

If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,

Jess (Marketing)

Rated 5 out of 5 stars

Another great shed.

I have just had my second painted Malvern shed delivered and installed. It looks fabulous in the other corner of our garden. From order to installation it was seamless. Thank you Malvern. Jason and Sally-Anne. Oxfordshire

May 14, 2022
Unprompted review
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Reply from Malvern Garden Buildings

Dear Mr Preece,

Many thanks for your review.

We're really pleased that you're happy with your new painted shed and the service you received from our team. If you haven't already, please subscribe to our e-magazine 'Garden Escape' via our website to get your monthly fix of garden inspiration and outdoor living.

Best wishes,
David (Marketing)

Rated 5 out of 5 stars

Fantastic advice and support provided…

Fantastic advice and support provided by Nick at Malvern regarding a recent greenhouse purchase. He patiently answered all our questions, explained the various options on offer, was totally proactive throughout and went out of his way to try to ensure that we got the best possible service from the suppliers. Very happy customers!

May 10, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the lovely review!

Rated 5 out of 5 stars

Ex Display Malvern Unit

I purchased an ex display Malvern model from The Glasshouse People at a Garden Centre in Southampton. The unit was delivered on time and the 2 man installation team were quick, polite and very helpful.
The unit itself despite being an ex display model is sturdy and weatherproof and I am extremely happy with it. I spoke to the team at Malvern a couple of times to sort out invoicing etc and they were always very helpful.
All in all a hassle free experience

April 26, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Dear Mike,

Many thanks for the 5 star review, I'll ensure that your positive feedback is passed to the relevant teams.

Kind regards,
David (Marketing)

Rated 5 out of 5 stars

Brilliant garden room and office

Great service all round and we're really pleased with our garden office.

We were slightly concerned as we'd read some negative feedback about the installation and after sales service. However, we went ahead and placed the order. The sales team were brilliant, the installation team were really friendly and polite. There was a small issue with the paint finish on the corner of one of the windows, but we reported this to Malvern the issue was resolved quickly.

Overall, a brilliant service and we're really pleased.

April 23, 2022
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Dear Rachael,

We're delighted to hear that you're happy with your new garden office and the service we provided.

Apologies, for any inconvenience caused regarding the paint finish on the corner of your window - I'm pleased that the team at The Malvern Collection provided a speedy solution for this.

We'd love to see some photos of your garden office, please feel free to email these over to us if you get chance.

Many thanks.

Kind regards,
David (Marketing)

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