Mandemakers Keukens Reviews 

My name is Michael and exactly one week ago I visited Mandemakers Keukens in Barendrecht and it was NOT a pleasant visit / experience.

Our adviser made the visit (my wife and I) very unpleasant.
Our adviser (adviseur) was rude, sarcastic jokes, mean comments, made fun of our clothing, was rude to my wife... etc. Because of the unpleasant conversation my wife and I left Mandemakers with the agreement that we would never go back there.

I order a kitchen from Mandemakers. All went good until I was informed that the fridge that I ordered cannot be delivered because the factory has problems because of Covid-19.
They proposed to send me a borrowed fridge instead until I get mine. I said OK to that as it seemed a fair solution as I can understand the whole situation nowadays.
Problem is that the borrowed fridge doesn't work. Then they have send another borrowed fridge (smaller) which is not built-in and which sits in the middle of my living room. And they left it at that.
I asked them when the fridge that I ordered will come. They said the factory doesn't know when they can deliver.
I contacted them 4 times a week, even went to their showroom asking them to find me a solution so I don't sit with two fridges one of witch is not working.
They always pass me around not giving me an answers when my fridge is going to arrive, not proposing an alternative fridge or not even making an appointment for the current built-in fridge to be fixed.
Their attitude changed dramatically compared to the one when you are in the showroom looking to buy. Then all can be done in the shortest amount of time. After I paid the money they don't seem to care to solve my issue. Which is that I paid for a fridge I didn't get!

Uitstekend all-round communicatie en service!

I had an appointment with Dragan Vuletic@Kaatsheuvel today. He did listen our demand, gave us some suggestions, designed a beautiful Kitcehen Island quickly..... so that we made a deal right away.
Later on,I may consider to renew my kitchen machines at the same time, hope that Mandemakers Keukens can also offers a good price to us.

Service Mandemakers
Goede after sales van Mandemakers op de door hen geleverde keuken.

This is our first time visiting Mandemakers Keukens Kaatsheuvel. Dragan Vuletic is a wonderful sales and advisor who gave us a lot of advises. As we do not speak Dutch so well, Dragan communicated with us by his fluent English and clearly explained the materials and advises. Price is also good! We are also amazed that we sign the contract right away by the first time we visit Mandemakers! We look forward for the new kitchen for our new house!

top, top, top !

We went to Manndemakers Kaatsheuvel on 4th November after the measurements were taken to finalise the kitchen. Mr Dragan Vuletic spent quality time with us explaining all the details of the kitchen apparatuur and the appliances. We are very pleased . We got the best products and at the best prices. We look forward to our dream kitchen. Thank you very much Mandemakers. Special thank you to Mr Dragan Vuletic!

We ordered our kitchen after meeting a sales representative in the Zuitphen . During our consultation the sales representative convinced us to take a package that included installation and connections for the water, power and gas.

We received regular updates on the progress of our kitchen and a plan to prepare the kitchen area for installation - which our builder completed prior to the date of installation. A few days before the kitchen arrived at our home, we were asked to make payment for total sum including the installation and connections, which we promptly paid. The kitchen cabinets were installed on December 5 but to our surprise the kitchen was not to be connected until a few days later. A man came to connect the kitchen and when he was 'done' he said that he saw a problem with the sink (it did not drain) but that it had nothing to do with Mandemakers but our builder had made a mistake and should fix it for us.

We immediately talked to our builder who came to our home the following weekend and looked at the sink. Our builder said that the connection for the sink was the problem and that someone had incorrectly connected the sink. He proved to us that the pipes in the wall work perfectly, and showed us the problems with the pipes that were installed by Mandemakers. Additionally, we looked at photos of the area that we had taken after the builder had finished and the pipes that had the problems were installed sometime between the time the builder finished and Mandemakers said they were finished.

We contacted Mandemakers on several occasions asking them to please fix the sink before Christmas. At the outset, they denied doing the work that was incorrect and we had to repeatedly prove that it was them through photographic evidence, and even now every time we call they deny responsibility. They have sent 2 different teams of people to 'look' at the problem, each time without bringing any tools or correct experience to fix the problem, even though we told them what the specific problem was and that a plumber from Mandemakers would need to come and fix it. They also told us that they couldn't possibly fix the problem before Christmas even though they had time to send the wrong people to our home to 'look at the problem' and then try and tell us that it wasn't Mademakers, even though we know it was because of the photographs. Furthermore, our kitchen had the wrong handles and glass.

We have been left over Christmas and now New Years without a working sink. They only thing that they communicated to us was that an external plumber would contact us and fix the problem but since we have heard nothing. Now the office is closed for Christmas and we are very disappointed with the service.

I would not advise any person I know to use this company. The Netherlands has many companies that do kitchen - please use someone else and save your sanity. If you must use Mandemakers, please do not pay for installation and connection - get a real professional. I recommend withholding payment until the work it done to your standard.

Prima service

Prima service

The Service was great from the moment we entered the shop (in Woerden) where the manager also joined our conversation and even gave us a ride to the station at the end of the agreement.
The process of building up the kitchen was done with attention to our needs and wishes and focused on what was possible and how.
Delivery was done timely with an expert coming to the house before to ensure all was correct and ready and before we noticed our new kitchen was there.
Only minus point was that the 'builders' made some damage to the wall and that the water tap is backwards (warm is cold and cold is warm), however those are things that become small when you experience getting a new kitchen.
Overall we are very happy with the service, price-quality relation and the beautiful kitchen we now have.

Extremely bad service. They avoided making contacts ater they made me a sign a document for which they gave misleading information. Before signing they had said that I can change/cancel my order. Selling strategy completely based on confusing customers. Now, I want to cancel my order but I cannot reach anyone! I feel betrayed!