M&S Energy Reviews 3,858

Thank you to the wonderful Cath at M&S in the Metrocentre today. If you need assistance with your energy Cath is definitely the person to see.

I signed up with Steve at the Washington m&s in October . So pleased I did . Lovely pleasant lad . As I was walking though thr Metrocentre today obviously all the price hikes had me worried . I spotted Steve and asked him if it would affect me . He reassured me my 2 year fixed rate would stop the massive price hikes . The team you have working there are just so lovely . Steve Gary and Cath you're a credit to your company . Had a few minutes chat with them and left smiling . Well done team . So pleased he stopped me that day

Changed to M&S energy last summer with a price fix until summer 2023. I’m so glad I did with the current situation. Gary at Meadowhall was great, gave us all the information we needed to make our decision to switch and the whole process was so easy.

Very happy with the care of M&S Energy and intend to stay with them.
Things are going to be difficult this year in respect of energy prices but we are putting our trust in them.

If I had known how poor the customer service from Octopus / M and S Energy was going to be I would never have switched to them from my previous suppliers. Their response to queries and to formal complaints is appalling.

During these difficult times with regard to which way to future proof ourselves against high fuel prices. We have decided to stay with M&S Energy as they have as competitive a rate as many competitors.
Disappointed that such a decision has to be taken.
Fortunate that we are able to afford increases of this quantity.

I was most impressed with the customer service I received today from Lewis. He had an excellent customer care manner and managed to resolve an issue I had which was concerning me. I came away with total customer satisfaction which is rare nowadays and would certainly recommend using this company.

I had excellent customer service from James Smith when I rang for information about my power usage and the new tariffs/price cap.
M&S Energy has no irritating, lengthy menu options on the phone. A knowlegeable, helpful person answers quickly and deals with any questions. Customer service as it should be.

(I am using Octopus through M&S Energy). M&S could not have been more transparent about usage, tariffs etc. In a time of HUGE uncertainty, I am glad to still be with M&S.

Serena at M&S Energy has been very helpful and informative regarding my query. Great service given.

I have just signed up for a new fixed-rate with M and S energy- I have compared prices but I also do this because I trust the company to be fair to its customers even in the given 'fuel crisis' situation.
I have had trouble with a Smart Meter fitted before my M and S days and Bethany has kept track of my difficulties and kept in touch with me having arranged for a new meter to be fitted. This is really impressive customer service- thank you!

Due to the prices going up in April. My monthly DD was going up by about £60 , so I contacted them asking if I could keep this the same as I'm paying. Danyaal quickly replied and explained what I had to do and he would keep my payments the same. No hassle what's so ever. They are always happy to help.

I cannot rate Daniel Goodliffe highly enough, he is courteous and helpful and fully looked into my complaint after many before him had not. I was starting to loose faith in Octopus however Daniel has restored that 110%

I have been with M&S Energy for over ten years and have been very pleased with what they offer. Sending in my monthly readings is also something I like as it helps to keep an accurate track of what I am using. I am happy to stick with them even though I have now come out of the Fixed Tariff and am on a variable one.

Excellent company. Always helpful and keeps you informed of any changes. Would recommend.

Dan from Octopus Energy (Danyaal) was very helpfui when we asked if our monthly payments could possibly remain at their current level and my husband and I really appreciate the satisfactory outcome he achieved for us.

Over the past few months when I've had to contact M&S Energy Sophie from Octopus Energy has asisted me.
I rate her as the very best of all call center staff anywhere in the UK/USA..

M&S a company that I have trusted for over fifty years.

Thanks Aimee for sorting out the 'muddle' I got myself in! Thanks also for your prompt replies and for carrying out my wishes. It was a pleasure to deal with you.

I called today to get some help after being messed around with SGN for 3 days with no heating or hot water, I spoke to James, I was so upset and he listened to me explain the situation and offered an immediate solution, amazing service , thank you so much