Unreliable and unprofessional service
Unreliable and unprofessional service. I booked an appointment a week in advance and later called to confirm, as I realised it fell on the Friday of the Easter weekend. The owner assured me they would attend, even if he had to come personally.
On the day, no one showed up and there was no communication. After waiting 30 minutes, I called the office. Eventually, the salesperson contacted me, claiming he had double-booked and had tried to call that morning but must have used the wrong number — which I find difficult to believe. He then asked to reschedule.
My time is valuable, and I cannot afford to deal with missed appointments or chase unreliable companies. This was for a significant project involving a full Sigenergy setup (DC EV charger, 12kW inverter, batteries, and solar arrays) and heat pump, so the lack of professionalism is especially disappointing.
Based on this experience, I would not recommend engaging with this company.








