Mangopay Reviews 665

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting significant difficulties in withdrawing their earnings from the platform. Customers frequently encountered issues with refunds, with money being held in pending balances for extended periods and without clear reasons. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, often providing generic or repetitive responses. Reviewers also expressed frustration with the overall service, citing a lack of transparency and updates regarding their funds. The website and verification process were a major source of complaints, with users repeatedly submitting documents that were rejected without adequate explanation, leading to a feeling of being stuck in an endless loop.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report that their funds are... See more

Refund

Customers express significant frustration and dissatisfaction with the refund process. Many reviewers report... See more

Customer service

Reviewers express extreme disappointment with customer service, citing a lack of direct support and... See more

Service

Users describe negative interactions with service, expressing extreme disappointment and frustration. Many... See more

Website

Reviewers highlight negative aspects of the website. Many customers report issues with account verification,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DISGRACEFUL COMPANY Let’s be honest here how on earth can companies like these two get away with holding onto to people’s money that rightfully belongs to that person ???? surely there must be some... See more

Rated 1 out of 5 stars

Both, Mongopay and Vinted are beyond awful, taking 5 days, and still not being able to resolve the Vinted payout glitch, that shouldn't be happening in this day and age, especially when Vinted has bee... See more

Rated 1 out of 5 stars

Hello, dear Mangopay team, I am unable to withdraw the balance in my Vinted account. I submitted two utility bills. The first time, the Vinted team replied that Mangopay was functioning normally. The... See more

Rated 1 out of 5 stars

Unable to get Vinted Pro Account verified with Mangopay - three months trying, provided photo ID Company Certificate Company Snapshot and now have circa £10k funds sat unable to draw down on. I’m go... See more


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams. Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools. With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations.


Contact info

1.2

Bad

TrustScore 1 out of 5

665 reviews

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Replied to 0% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Theives!!!!

This is disgusting. My sale completed and seller left positive feedback and vinted still holding onto my money. Both companies need to be closed down. Give me my money!!!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

I will cancel Vinted after I get my money

Feels like a scam when a company will take your money instantly but has 'issues' when it comes to paying you money. I'm guessing if/when this issue is resolved they won't be paying interest on the money that's been withheld? Also guessing they've been earning it on our money...

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give 1…

Wouldn’t even give 1 star…..thieves……once I get my earnings off Vinted I will never use Vinted again unless they change their payment platform!!!!😡😡😡😡😡

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Vinted

Absolutely terrible that after 3/4 days of not being able to sort the issue out in regards to Vinted money!

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves! Cannot withdraw my money from Vinted after having met all requirements of sales. Must be sued into oblivion. Disgusting company!

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Vinted is unable to update my selling…

Vinted is unable to update my selling account or withdraw the money from it. If you still can pay for item you should be able to withdraw as well. This going for days now and its totally unacceptable!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

3 days in and still waiting for my…

3 days in and still waiting for my vinted money, never had an issue before but this time has been absolutely disgusting.

Vinted keep telling me to "be patient" with them, even though my buyers have confirmed everything is okay with their orders, I'm still waiting for payment. Vinted are quick to take the money from buyers though.

You wouldn't go to a supermarket and take items, make them wait 3 days for the payment of said items and still not pay them, all while telling them to be patient with you because you're having issues.

Absolute joke and will never use vinted again after this.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Have tried numerous times to draw my…

Have tried numerous times to draw my money. I'm a Vinted pro seller. I have over £1000 that I can't withdraw but can still pay for items from my connected bank account. I have repeatedly emailed Vinted. Repeatedly uploaded the various different correct documents to prove I'm a self employed sole trader and registered as such.

I am going to report you to the HMRC as the money you are withholding the money that I was going to pay my tax bill.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

If i will ask them if they r scammers

If i will ask them if they r scammers?
Ive sold item at some online service, but 2 weeks they dont send me money. Ive contact them, but they replayed, that this online service is not they parthner, really? Why in this case at my bank account they r mentioned as financial service by thom my money has been sent

If i will ask that online service vinted and mangopay works together to steal money?

All proof i have, and copy of both sides replay

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Another PEP form

Another PEP form. I have a small balance on Vinted. Was asked to upload my DL and then print off, sign and then send back as an image a PEP form to confirm I am not a politically exposed person in a high ranking position. Its £90 than i'm trying to get out of Vinted after selling a jacket!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

I cannot verify vinted account as i…

I cannot verify vinted account as i have health issues which prevent me having a driving license and have additional that stops me every wanting a passport ,I paid 60 ,getting a UK id card ,but surprise surprise that dont accept in UK, although they are quiet happy to buy stuff without any verification

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Every day they hold our money they make…

Every day they hold our money they make millions , I just advise everyone to make more videos about it and be vocal how Mangopay is scaming trough Vinted maybe one day some managers will realize that people are really pissed and don't want to use services that have this parasite in their payment method, I stopped using vinted and advise others to also show that people matters more than greedy scamming corporations .

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

12.133€ Stuck for Over 40 Days and No Response from Mangopay

I am extremely disappointed with Mangopay’s handling of my case.

On 19 July 2025, I transferred 12,133 EUR from my N26 account to the IBAN provided by Expatrio for my German student visa blocked account. The IBAN and payment reference were correct, but I mistakenly entered the wrong beneficiary name.

N26 confirmed that the money left my account successfully and even provided me with the official payment proof.

Expatrio confirmed that they did not receive the funds.

This means the money is currently with Mangopay.

For more than 40 days, the funds have been stuck. I contacted Mangopay directly several times, but the replies were unhelpful. N26 has already sent a recall request, but Mangopay has not responded.

⚠️ This amount is extremely important for me: it represents my one-year blocked account deposit required for my German student visa, and it is more than my father’s annual salary. The fact that such a large sum is blocked without any transparent communication or solution is unacceptable.

I kindly request Mangopay to urgently review this case and either:

Return the funds to my N26 account.

This is a matter of my education and future, and I expect Mangopay to take responsibility and act without further delay.

I am fully prepared to provide all transaction details (IBAN, transaction ID, payment reference, proof of transfer, etc.) immediately, if Mangopay requires them in order to resolve this case.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scamers

Scamers. They want you to pay for not using an account. They could just delete it after a while but no, they prefer to steal your cash

August 16, 2025
Unprompted review

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